Eric Glazer
Bright Spots in Healthcare
Each episode, I interview innovators in the healthcare industry to extract the strategies, tactics, tools, and/or routines they utilize to generate extraordinary, positive outcomes. We highlight and breakdown these bright spots so you can apply them at your organization. "See a bright spot .... and clone it!"
Author
Eric Glazer
Category
Podcast website
Latest episode
Jul 7, 2026
Where to listen?
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Episodes
Express Scripts SVP Harold Carter on GLP-1s & the Future of Pharmacy Benefits (Repost) 07.07.2026 41:40
GLP-1 therapies are transforming pharmacy benefits, and Express Scripts is leading the way. Harold Carter, PharmD, SVP of Trade Relations, joins host Eric Glazer to discuss how one of the nation's largest PBMs is navigating this disruptive moment in healthcare. Harold shares how Express Scripts is: Capping costs of GLP-1 therapies to expand patient access while keeping plan spending predictable. R...
Kaiser Permanente | Dr. Hector de Leon on Scaling What Works in Healthcare 02.07.2026 26:45
Recorded live at the AHIP 2026 Conference, Eric Glazer sits down with Dr. Hector de Leon, Board Chair of the Kaiser Permanente Medical Foundation and practicing pediatrician, for a conversation about one of healthcare's biggest challenges: Not discovering what works, but scaling what already does. For more than 80 years, Kaiser Permanente has built its care model around prevention, physician trust...
Why Digital Health Pilots Fail: UC Davis Health's Dr. Reshma Gupta 24.06.2026 40:31
A lot of digital health pilots do not fail because the idea is bad. They fail because the care model, workflow, staffing, and financial design were never fully built. This episode features a presentation from the ROI-Centered Care Summit, produced by Bright Spots Ventures in partnership with TytoCare and the American Telemedicine Association (ATA). In this episode, Reshma Gupta, MD, Chief of Popul...
Inside MultiCare's Oncology Access Playbook with CMO Dr. Yarrow McConnell 16.06.2026 33:32
In oncology, performance is not just about getting patients in the door. It is about getting them to the right specialist, at the right time, with less friction across every handoff. This episode features a presentation from the ROI-Centered Care Summit, a half-day virtual summit produced by Bright Spots Ventures in partnership with TytoCare and the American Telemedicine Association (ATA). In this...
Inside Ascension IL's ED Throughput Playbook: 4-Minute Door-to-Doc and Better Flow 09.06.2026 35:22
Emergency department performance is often shaped long before a patient is admitted, or discharged. This episode features a presentation from the recently held ROI-Centered Care Summit, a half-day virtual summit produced by Bright Spots Ventures in partnership with TytoCare and the American Telemedicine Association (ATA). In this episode, Robert Sumter, PhD, FACHE, EVP / Market Chief Operating Offi...
Northwell Health CEO John D'Angelo, MD | The Next Operating System for Healthcare 02.06.2026 59:59
The healthcare system we've built is remarkably good at treating disease. The question is whether it's designed to create health. In this episode of Bright Spots in Healthcare, Eric Glazer sits down with Dr. John D'Angelo, President and CEO of Northwell Health, one of the largest health systems in the country, for a candid conversation about what healthcare leaders may be underestimating about the...
Inside Northwell Health's ED Follow-Up Playbook: Reducing Returns and Improving Throughput 27.05.2026 40:43
What happens after a patient leaves the emergency department is often where performance is won, or lost. This episode features a presentation from the recently held ROI-Centered Care Summit, a half-day virtual summit produced by Bright Spots Ventures in partnership with TytoCare and the American Telemedicine Association (ATA). In this episode, Albert Villarin, MD, MBA, FACEP, VP & Chief Medical In...
Why Health Plan Innovation Fails, And What Actually Scales | Healthworx 19.05.2026 1:00:29
Why do so many healthcare innovation efforts stall after pilots? In this Bright Spots in Healthcare episode, host Eric Glazer sits down with leaders from Healthworx, the investment and innovation arm of CareFirst, for a candid discussion on what actually allows innovation to scale inside complex healthcare organizations. As health plans invest heavily in AI, digital transformation, startup partne...
The Moment of Influence: How Leading Medicare Advantage Plans Turn Insight Into Action 12.05.2026 1:01:26
In this Bright Spots in Healthcare episode, host Eric Glazer brings together Medicare Advantage and operational leaders to explore a growing challenge facing health plans: why identifying risk is no longer enough to improve outcomes. As organizations invest heavily in HRAs, predictive analytics, and member insight platforms, many still struggle to convert those insights into timely, coordinated ac...
The Care Model Hospitals Can't Ignore: Sinai Chicago's Community Health Worker Playbook 06.05.2026 49:07
What if the most effective care model isn't built inside the hospital at all? This episode features the opening presentation from the recent Home Care Innovation Summit, a half-day virtual summit produced by Bright Spots Ventures in partnership with TytoCare, focused on how leading organizations are redesigning care to reach patients where they are. Kelly McCabe, Director of Community Health Innov...
MD Anderson Emergency Physician: AI Isn't Enough Without a Digital Health Ecosystem 28.04.2026 28:07
In this episode of Bright Spots in Healthcare, recorded live at the ViVE 2026 conference, Eric Glazer sits down with Dr. Pavitra Krishnamani from MD Anderson Cancer Center to explore what it actually takes to build scalable digital health systems. As both a practicing emergency physician and digital health innovator, Dr. Krishnamani brings a frontline perspective to one of healthcare's biggest cha...
EmblemHealth, Doctors HealthCare Plans, Security Health Plan, & MedOrion: Rethinking CAHPS & Member Experience 21.04.2026 59:46
In this Bright Spots in Healthcare episode, host Eric Glazer brings together payer and strategy leaders to explore a fundamental challenge in Medicare Advantage: why improving experience is not about measuring more, but managing better. This conversation focuses on where performance is actually being lost across the member journey, not within individual programs, but in the gaps between them. Plan...
BCBSM, Healthfirst, CareFirst Community Health Plan, & Drips: MA Strategy Playbook 15.04.2026 1:01:05
In this Bright Spots in Healthcare episode, host Eric Glazer brings together payer leaders to explore a fundamental challenge in Medicare Advantage: why strong strategies often fail to translate into sustained performance. This conversation focuses on the gap between intention and execution, where plans invest heavily in programs, outreach, and data, yet still struggle to drive the member actions...
What's Working in Chronic Care | CommonSpirit, Mount Sinai, White-Wilson + More 07.04.2026 1:00:38
Chronic care isn't failing because of strategy. It's breaking down in execution. In this episode of Bright Spots in Healthcare , host Eric Glazer brings together provider leaders to explore a critical issue: the loss of time, attention, and clinical capacity to inefficient workflows instead of patient care. This conversation highlights how organizations are making structural changes to reduce fric...
Essence Healthcare and Humana: Moving from Episodic Care to Longitudinal Outcomes 31.03.2026 1:01:53
In this Bright Spots in Healthcare episode, host Eric Glazer brought together payer and provider leaders to examine a major shift underway in specialty care. Historically, specialty models have been built around episodic intervention, stepping in after a condition has progressed. But as organizations take on greater accountability for outcomes and cost, that model is becoming harder to sustain. Th...
Texas A&M, HCA & Houston Methodist: What It Really Takes to Fix Rural Healthcare Access 25.03.2026 1:02:13
In this Bright Spots in Healthcare episode, host Eric Glazer convenes provider and health system leaders working at the front lines of rural healthcare transformation across Texas. The conversation explores what it actually takes to extend clinical expertise across distance, workforce shortages, and infrastructure gaps, and how organizations are redesigning care delivery to meet patients where the...
Turning AI into Real Results: A Population Health Blueprint from UC Davis Health 18.03.2026 30:09
In this episode of Bright Spots in Healthcare, recorded live at the ViVE 2026 conference, Eric Glazer sits down with Dr. Reshma Gupta from UC Davis Health to explore how health systems can translate artificial intelligence and predictive analytics into real operational improvement. As Chief of Population Health and Accountable Care, Reshma focuses on turning data and predictive insight into measur...
Highmark, Healthfirst, Colorado Access & DarioHealth: Redesigning Care Between Visits 04.03.2026 1:00:42
In this Bright Spots in Healthcare episode, host Eric Glazer convenes health plan leaders who are focused on what happens beyond the clinic visit, the moments between care where behavior, adherence, and risk quietly take shape. The conversation centers on how plans are operationalizing care without proximity by extending support into daily life, redesigning benefit strategies, and moving from epis...
Sidecar Health CEO Patrick Quigley: Fixing Health Insurance by Rewiring the Incentives 24.02.2026 1:00:42
What happens when a health plan stops trying to optimize a legacy system and instead rebuilds the model itself? In this episode of Bright Spots in Healthcare, Eric Glazer sits down with Patrick Quigley, CEO and co-founder of Sidecar Health, for a candid conversation about redesigning health insurance around transparency, incentives, and consumer agency. Rather than focusing on incremental reform,...
How Highmark, Independent Health, Johns Hopkins Health Plans, and MedOrion Are Rebuilding Member Engagement in Medicare Advantage 17.02.2026 59:52
In this Bright Spots in Healthcare episode, Medicare Advantage leaders confront a hard truth: high activity does not guarantee high impact. As Stars cut points rise and margins tighten, traditional segmentation and broad outreach strategies are no longer sufficient. This discussion explores how leading plans are shifting from static stratification to dynamic signal monitoring, identifying which me...
From Experience to ROI: How Mount Sinai Is Rethinking Diagnostics, AI, and the Inpatient Care Journey 11.02.2026 29:01
This episode features a highlighted segment from the ROI Centered Care Virtual Summit, produced by Bright Spots Ventures in partnership with TytoCare and the American Telemedicine Association. In this conversation, Eric Glazer sits down with Fernando Carnavali, MD, Associate Professor of Medicine at the Icahn School of Medicine at Mount Sinai and Chief of General Internal Medicine at Mount Sinai H...
How Sutter Health Is Rebuilding the Physician Pipeline 03.02.2026 45:22
What happens when a health system stops trying to recruit its way out of a workforce challenge, and instead redesigns the pipeline itself? In this episode of Bright Spots in Healthcare, Eric Glazer sits down with Dr. Lindsay Mazotti, Chief Medical Officer of Medical Science and Education at Sutter Health, for a candid, system-level conversation about rethinking how physicians are trained, supporte...
Inside ViVE 2026 with Rich Scarfo (HLTH/ViVE) & Russ Branzell (CHIME) – Part 2: Turning Conversations Into Outcomes 27.01.2026 25:25
In Part Two of this special ViVE series, the conversation moves from why ViVE exists to how leaders and solution partners actually extract value from it. Eric Glazer continues the discussion with Rich Scarfo, President of HLTH/ViVE, and Russ Branzell, President & CEO of CHIME, focusing on how different audiences experience ViVE and what separates attendees who walk away with clarity and momentum f...
Inside ViVE 2026 with Rich Scarfo (HLTH/ViVE) and Russ Branzell (CHIME) - Part 1 24.01.2026 25:23
ViVE was created to break the mold of healthcare conferences — fewer distractions, more meaningful conversations, and content leaders can act on. In this first episode of a special two-part series, Eric Glazer sits down with Rich Scarfo, President of HLTH/ViVE, and Russ Branzell, President & CEO of CHIME, to unpack the origin of ViVE, the CHIME + HLTH partnership, and what senior leaders can expe...
Scott Becker | Motion vs. Momentum & How Healthcare Founders Build Companies That Actually Scale 13.01.2026 1:06:06
What actually determines whether a healthcare business compounds, or quietly stalls? In this episode of Bright Spots in Healthcare, Eric Glazer sits down with Scott Becker, Founder and Publisher of Becker's Healthcare and host of the Becker Private Equity & Business Podcast, for a candid, experience-driven conversation about building businesses that scale with confidence. Scott has spent decades b...
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