Big Questions Answered

CVS Health is embedding sustainability and community impact into the way it operates — using its Healthy 2030 Impact strategy to connect people, communities and nonprofit organizations to drive healthier outcomes at scale, explains Jenny McColloch, Chief Sustainability Officer and VP, Community Impact. • The company does this through collaborations with local organizations, environmental initiativ...

Jon Thiboutot, President, Retail Health, highlights how MinuteClinic’s in-person and virtual care are making primary and acute care faster, simpler and more connected for patients.  • Retail Health is tackling the country’s increasing provider shortage by expanding MinuteClinic’s omnichannel care model, which offers scheduled and walk-in appointments the same day, 24/7 virtual visits in minutes an...

Steve Nelson, President, Aetna, explains how they’re steadying the ride for members and why affordability is about more than one fix. • Aetna is empowering its members with clearer choices, better tools and improved navigation to help lower the total cost of care, Steve says. • To deliver health care that feels more personalized, intuitive and easy to navigate, Aetna is borrowing from the best con...

Care teams at Oak Street Health take a proactive and personalized approach to help older adults lead healthier, more fulfilling lives, says Dr. Creagh Milford, SVP and President, Oak Street Health.   • Oak Street Health has 230 centers across 27 states, with most located in “primary care deserts” — geographic areas with a shortage of health care professionals relative to the population, Dr. Milfor...

We’re using AI across physical and digital channels to help consumers get the care they need "more quickly, more effectively, more proactively," says Josh Weiner, SVP, Consumer Engagement and Analytics, Digital, Data, Analytics and Technology, CVS Health. • We use AI to summarize data like medical records and call center interactions to help consumers understand their benefits, navigate support ca...

The Government Affairs team, led by Melissa Schulman, SVP, has a busy year ahead as it works to ensure policymakers understand our vision for health care.  • The Government Affairs team works with elected officials to show what we’re doing to lower health care costs, improve health outcomes and simplify the patient experience, she says. • We recently launched a program to give legislators tours of...

After just six months on the job, Dr. Amy Compton-Phillips, EVP, Chief Medical Officer, is convinced CVS Health can make a genuine difference in the health care ecosystem. • The company has the assets it needs — an insurance provider, a pharmacy benefit manager, health care providers and pharmacies — to restore trust in health care, Dr. Amy Compton-Phillips says. • Innovation is change at scale, l...

Musab Balbale, SVP, Chief Merchant, discusses how CVS Pharmacy is meeting evolving consumer needs and adapting to economic uncertainty. • CVS Pharmacy is finding new ways to excel in the three tenets of retail: providing great value, selection and service. • Our team takes a strategic, customer-first approach to selecting every product we carry. We’re particularly proud of the evolution of the CVS...

Hear from David Joyner, President and CEO, and Heidi Capozzi, EVP and Chief People Officer, on how we all play a part in bringing our new ambition, purpose and values to life. • Our ambition is to be America's most trusted health care company. "Every single interaction creates that one opportunity to build trust across the enterprise," David says.   • We define our purpose as, “to simplify health...

Dr. Ben Kornitzer, SVP, Chief Medical Officer, Aetna, on why preventive care makes such a big difference for the people we serve — and how we support it through our business.  • Dr. Kornitzer emphasizes that a large percentage of chronic illnesses can be prevented through regular screenings and annual wellness exams with a primary care physician.   • Aetna wants its members to live “their best and...

Joshua Fredell, SVP, Pharmacy Services, shares insights on this biologic drug and why it matters.  • Our history of innovation at CVS Caremark demonstrates that we are uniquely positioned to positively impact the market. • Members feel supported when their prescription plan prioritizes affordability, and their biosimilars are backed by regulatory approval for safety and efficacy, Joshua notes.  •...

Paymon Farazi, President, Signify Health, discusses the benefits of In-Home Health Evaluations and how they help simplify care for members, their primary care providers and health plans. • Signify Health maintains the trust of its health plan clients by connecting their members to care where they are most comfortable and accessible, Paymon says. • Paymon shares the story of his recent “ride along”...

Dr. Michelle Gourdine, SVP, Chief Medical Officer, CVS Caremark, highlights how members can achieve their weight-loss goals and adopt a healthy lifestyle with the CVS Weight Management program. • 31% percent of adults in the U.S. are overweight and more than 40% are obese, which increases stress on the heart and joints, leading to heart disease, stroke, arthritis and additional health issues, Dr....

Lucille Accetta, SVP, Chief Pharmacy Officer, and Head of CVS Specialty Operations, discusses the valuable role our pharmacists play in communities across the country and our commitment to the future of pharmacy. • CVS Health pharmacists provide high-quality pharmacy care to patients in their local communities, and they have earned the trust of their patients, Lucille says. • We prioritize strong...

Alfredo Martinez, AVP, General Manager, Hispanic Markets, highlights the many reasons why Hispanic customers are attracted to Navarro Discount Pharmacy and CVS Pharmacy y más. • Each Navarro Discount Pharmacy and CVS Pharmacy y más store has bilingual signage and a bilingual pharmacist and store manager, which “drives a deeper and more engaging connection” with Hispanic customers because it gives...

Dr. Sree Chaguturu, President, Health Care Delivery, and Chief Medical Officer, CVS Health, outlines how this health care delivery model benefits both patients and the health care system. • Value-based care is a health care delivery model that focuses on providing high-quality care while managing costs.    • Government programs, like Centers for Medicare and Medicaid Services (CMS), or health insu...

Jenny McColloch, VP, sustainability and community impact, discusses the program’s positive effect on communities, colleagues and the company. • Our Volunteer Challenge Grant and Matching Gifts programs underscore our commitment to the communities we serve, by encouraging colleagues to donate their time and by financially supporting the nonprofits they love.   • “Our colleagues volunteer at nonprof...

The rebranded and redesigned CVS Health app is live, and Tony Ambrozie, chief digital and technology officer, Pharmacy & Consumer Wellness, outlines its enhancements. • Tony discusses how the goal of the app is to be “the center of our customer’s interactions with us,” from giving caregivers access to their family’s prescriptions to delivering an excellent omnichannel experience to customers....

Learn how CVS Pharmacy optimizes its inventory with machine learning, and how this ensures stores are prepared for customers who are attending nearby concerts, football games and more.  • Mario Rivera, SVP, chief supply chain and logistics officer, Pharmacy and Consumer Wellness, and Josh White, VP, inventory management and optimization, discuss the improvements we've made to our inventory process...

Dr. Creagh Milford, president, retail health, discusses how MinuteClinic is expanding its primary care capabilities to meet consumers’ needs and increase their access to care. • CVS Health is expanding the primary care capabilities at MinuteClinic by working with payors and health systems to offer MinuteClinic as an in-network primary care provider. • Currently, MinuteClinic offers in-network prim...

Jen Kinder, director of Project Health, shares how the program offers free health screenings in under-resourced communities across the country and frequently gets heartwarming affirmations from the people it serves. • This year, Project Health is on track to host more than 1,700 events and screen more than 50,000 people. It hosts events in communities and at CVS Pharmacy locations with its fleet o...