Beyond the Handbooks

Send us Fan Mail A ship's capacity might seem simple, but it can be confusing for advisors and clients alike.  Chris has an example of how not understanding this concept created chaos for a cruise group and how you as an advisor can avoid this mistake while helping your clients understand it.

Send us Fan Mail Your website may be missing a very important element.  Chris has the details on what he sees missing from many travel agency websites.

Send us Fan Mail Chris has a quick update on our 2027 Seminar at Sea , which now only has 20% of its space remaining.

Send us Fan Mail Not getting responses to your emails? There might be a reason and Chris has a quick tip that might save a booking.

Send us Fan Mail What did you miss if you skipped our 2026 Seminar at Sea? Michael , Chris , Danielle , and Scott  talk about our favorite parts and look ahead to 2027.

Send us Fan Mail Michael , Chris , and Scott  discuss whether or not advisors should narrow their focus and specialize in a specific niche of travel.

Send us Fan Mail Work time vs. personal time. Emergency vs. non-emergency. Michael , Chris , and Scott  discuss setting boundaries with clients and how to navigate being available in this on-demand world.

Send us Fan Mail Our newest work is now available! Michael , Chris , and Scott talk about today's release of their third book - The Travel Advisor's Cruise Line Handbook .

Send us Fan Mail Every travel advisor has been asked this question: "Why should I book with you?"  Michael , Chris , and Scott  share how they answer this question when a new client asks.

Send us Fan Mail The war with Iran is just the latest in a series of events around that world that cause worry for travelers. Michael , Chris , and Scott  share their thoughts on how to ease client anxiety over world events.

Send us Fan Mail Michael , Chris , Scott , and Danielle have all the details in this deep dive into our 4th Annual Seminar at Sea .

Send us Fan Mail Every travel advisor has experienced a difficult client. But WHY are they being difficult? Is it a legitimate concern, or are they just hard to work with? Michael , Chris , and Scott  have some thoughts and some tips.

Send us Fan Mail Every sales course will tell you to always upsell. Michael , Chris , and Scott have a take that might seem counterintuitive but will actually yield better results.

Send us Fan Mail Michael , Chris , and Scott break down what you can expect from their second book - The Travel Advisor's Cruise Handbook - and share their favorite lessons form the work.

Send us Fan Mail Michael  and  Chris  interview  Scott  and learn about his family and where his love of travel originated. 

Send us Fan Mail Michael , Chris , and  Scott , have a warning about the latest travel-related scams and how you (and your clients) can avoid them.

Send us Fan Mail Michael , Chris , and Scott  explain what "client folders" are and how they can help you keep organized while also protecting yourself from mistakes or misunderstandings. 

Send us Fan Mail For those who may not have read it or are unfamiliar, Michael , Chris , and Scott share details on their first best-selling book - The Travel Advisor's Handbook .

Send us Fan Mail In our second "get to know our team" episode, Michael and Scott interview their co-author Chris .

Send us Fan Mail When customers or suppliers call and miss you, what are they hearing and how does that message (or lack of message) affect what they think of your business? Michael , Chris , and Scott share their thoughts and some tips.

Send us Fan Mail Get to know co-author Michael as Chris & Scott interview him.

Send us Fan Mail Chris , Michael , and Scott preview the upcoming 3rd Annual Travel Advisor's Handbooks Seminar at Sea .