Beyond Rent: Exploring Property Management

Amid a multitude of tasks and priorities, it’s easy to lose track of the vendors that supply ancillary services to your residents. Resources like internet, laundry, and trash services are important to the resident experience and impact your bottom line. On this episode, Andrew Smith shares his vast knowledge of service contract management along with best practices to make sure you’re getting the m...

An individual’s credit score can have a serious impact on their financial health, yet most rent payments are not reported to credit bureaus. On this episode, Steve Jarvis of CredHub joins us to share his experiences, insights, and understanding of both credit reporting and our industry. We discuss how reporting rent payments to credit bureaus can be a game changer for residents’ credit scores, whi...

Artificial intelligence isn't new. However, there have been significant advancements in the past year—such as ChatGPT and Dall-E 2—that have improved the accessibility and utility of AI. On this episode, Matt Speer of Property Management Advisory shares his experience and knowledge on the topic, as well as practical applications for AI in the property management industry. Listen in and discov...

Ensuring accurate and timely late notices is a critical first step in any delinquency-management process. However, amid a multitude of other tasks, it’s easy for these notices to be overlooked and delayed. On this episode, Jeremy Piper from Tempori Systems joins us to discuss the impact that prioritizing delinquency management can have on a property management business and the overall resident exp...

With the industry’s continued focus on resident experience, there’s no shortage of ideas, opinions, and tools available on this topic. Koryn Okey of Breezeway joins the podcast to provide insight into how property managers can use communication, transparency, and understanding to provide a best-in-class experience for all their residents. Learn more about Rent Manager’s industry-leading accounting...

Utilities are one of the highest incurred expenses at most properties. Yet, this critical expenditure often receives less attention because of its complexity. Joining us to share his vast experience with the topic, Jack Forrest of Zego stopped by the podcast to help us understand the many factors that impact utility costs. Learn more about Rent Manager’s industry-leading accounting, reporting, mai...

Maintaining an asset should be a top priority; however, when faced with the daily tasks of operating a property management company, that priority is often an afterthought. That's where the power of a reserve study comes in, helping to preserve the long-term value and condition of a property. Aaron Lombardo of NorthStar Reserves joins the podcast to share his experience and knowledge regarding...

The manufactured housing industry has changed dramatically over the decades and is producing high-quality, affordable housing solutions for residents nationwide. Logan Hanes of Kentucky Manufactured Housing Institute (KMHI) shares his knowledge and passion for the industry and debunks several misconceptions. Logan also shares his thoughts on opportunities that exist for property management compani...

Diversity, Equity, and Inclusion (DE&I) is quickly coming to the forefront of the property management industry because of advocates like Todd Hignite and his involvement with the National Apartment Association (NAA). Todd joins the podcast to share why DE&I is so important in the workplace and in our industry, and how you can start a program at your company. Learn more about Rent Manager’s...

Technology empowers us to do more than ever before. But have you ever wondered if technology really makes us more productive? In this episode, Braedon Hebert from CondoWorks joins us to share his thoughts on how technology is creating more time for our teams and how we can leverage the opportunity to fuel growth. Maximizing the impact of technology results in high-output teams that can change your...

Every day, our jobs ask us to overcome unique challenges as we work to improve our businesses. Utilizing data can be an effective way to uncover challenges your operation is facing. To find the right data, you need to ask the right questions and track the proper metrics. In this episode, Chrissie Valdini of Rookwood Properties joins us to share her insights into which reports can provide you with...

While most of us focus on the management of residential properties, the construction of a building has a huge impact on housing costs, too. Mike Kaeding, CEO of Norhart, sees a tremendous opportunity to improve the construction of multifamily buildings, which will result in lower rental rates and better living conditions for residents. Join our podcast as we learn more about Mike's vision, an...

Maintenance continues to be a hot topic in our industry, especially in view of increasing costs and challenges in the labor market. Ray Hespen of Property Meld joins the podcast again to share his insights and introduce us to the Ladder of Maintenance Excellence—specifically, what that means, how to use it, and how data will change the way we handle maintenance in the future. Learn more about Rent...

Looking to grow and strengthen your company in 2023? Join Joe Easton as he revisits 5 great conversations that will give you the insight and inspiration to do big things this year.  Taylor Haas of Colorado Realty & Property Management shares thoughts on Improving Operations Through Automated Processes   Stephen Fox of Upkeep Media talks about Driving More Online Traffic with SEO   Roland Charl...

On January 25th, the White House released the Renters Bill of Rights, which has tremendous implications on our industry. From screening to rent increases, there are numerous ways that residential rental operators could be impacted. To help us learn more, Nicole Upano from the National Apartment Association (NAA) [ss1] [EH2] joins the podcast to give insights into what this means for property manag...

Creating a resilient business requires constant focus and attention. One method of achieving this goal is the concept of anti-fragility. Jared Behrens of American Realty joins the podcast to shed light on this practice and how it has impacted his personal life and business as he builds an anti-fragile company. Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and...

For years, centralized leasing has been a hot topic in the property management industry. As a result of implementing technology and recent shifts in work environments, moving toward centralized leasing is more possible than ever before. In this episode, John Carlson of Mark-Taylor Residential joins the podcast to share how his company made this move in recent years by utilizing technological advan...

Whether you’re trying to scale your business or simply improve efficiency, many agree that maximizing your team's time is critical. One of the best ways to ensure everyone's time is used effectively is to go through a practice called process mapping. On this episode of Beyond Rent, Greg Brooks of Rocket Station joins us to talk about how his company uses process mapping with clients that...

With the start of a new year, many are thinking about changes in our industry and how to best prepare their businesses for what’s to come. Learning about current trends is a great way to ensure you're ready. Brian Thayer of AvidXchange joins the podcast to share his insights on Environmental, Social, and Governance (ESG); Staffing; and Technology and the impact they’re likely to have on your...

Maintaining a great property requires a plan to ensure it looks and functions well. However, pest control services don’t always make the list when it comes to maintenance musts. While most properties are reactive to pest issues, the best property managers already have a pest-remediation plan in place. Landon Cooley of Pest Share joins the podcast to share why implementing a tech-based pest-control...

Accounts Payable (AP) may not be the first item you consider when looking for ways to improve operations, costs, and employee morale, but maybe it should. The AP process often involves manual, redundant tasks that slow down the growth of your team, and AP automation can alleviate that concern. Jon Land of AvidXchange joins the podcast to discuss the positive impact AP automation has on businesses....

Renter Insurance isn't a new concept—however, many residents choose not to purchase coverage, which puts themselves and property owners at risk for major out-of-pocket expenses.  Luckily,  services are available for renters to purchase insurance and owners to track and enforce coverage.  Eric Narcisco of LeaseTrack joins the podcast to share how the insurance industry has changed and valuable...

Much like your computer or phone, every business needs an Entrepreneurial Operating System (EOS) to ensure it runs efficiently. EOS is a simple set of tools and principles that can reshape how a company operates. Jason Marcordes of Landmark Property Management joins the podcast to share his experiences with EOS, how it impacted his business, and tips for getting started. Learn more about Rent Mana...

Inflation is impacting every aspect of life, including the housing and rental market. Many property owners and managers have found themselves with rates well under market value and are planning increases. Al Sartorelli of Sartorelli Real Estate joins the podcast to discuss what led to this situation, and how to approach bringing your rates up to market level, while also setting expectations for a...

As you look to find the right residents for your property, it is critical that you follow fair housing regulations. Keep in mind, there is room for interpretation and case law precedent to consider as well. Grace Doering of Findigs joins the podcast to help you understand best practices for fair housing to ensure compliance. Grace also will share how to prevent discrimination in your application a...