Beyond Rent: Exploring Property Management

Tracking down missing receipts is just as painful as trying to remember what was purchased in the first place. Fortunately, technology is changing this process. Omer Menashe of Clyr joins the podcast to share his thoughts on expense management and tracking, and insights into related technology and time management. Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance,...

Artificial intelligence (AI) is a global hot topic. AI is poised to have an impact on how we conduct business and interact with each other for years to come. Alexis Melton joins the podcast to share how she is using AI in property management, how our industry should view it, and what it takes to keep that human connection while capitalizing on the benefits of AI. Learn more about Rent Manager’s in...

No matter how great a person is at their job, we can all learn and grow from others. Usually, that involves a manager, coach, or consultant helping us along the way. Deb Newell of Real-Time Consulting is a business consultant who specializes in the property management industry. She joins the podcast to answer a series of questions to help us improve operations in this unique industry. Learn more a...

With the industry focused on improving the resident experience, technology is often leveraged to make those improvements. Cristine Brown of Rhino joins the podcast to share her thoughts on how we got here, how the pandemic accelerated the digital experience, and how to meet resident expectations in the future. With a focus on improving the digital aspects of the move-in process, she also provides...

Granting access to a property goes much further than just its residents. It impacts every person who visits or works there. On this episode, Cyrus Claffey of ButterflyMX joins us to share his insights into the utility of property access control systems in our industry and the changes he’s seen. He also shares exciting news about an upcoming release from ButterflyMX as the company continues to buil...

There are many ways you can invest in real estate, including owning and managing properties. However, some prefer to hire a professional property management company to take care of day-to-day tasks. There are also lucrative opportunities to invest through partnerships, but many would-be investors aren’t aware of real estate syndication. Stewart Beal of Beal Capital joins the podcast to share his i...

A key component to centralizing operations is implementing the right technology. Mike Branam of PointCentral has worked in the smart technology industry for years and joins the podcast to share his thoughts on centralization and the current state of smart apartment applications for leasing, resident experience, and maintenance. Learn more about Rent Manager’s industry-leading accounting, reporting...

Many property management companies have implemented resident benefits packages to enhance the living experience at their properties and generate more revenue. However, there are operational efficiencies that can be realized as well. Ethan Lieber of Latchel joins the podcast to discuss the best practices for launching a resident benefits package, as well as the benefits property managers and owners...

Screenings continue to be a critical part of the resident lifecycle. Incorporating the right processes and technology is key to finding ideal residents for your property. Clay Stapleford of Findigs joins the podcast to share how you can ensure that speed and confidence are part of your resident screening process. Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance,...

Amid a multitude of tasks and priorities, it’s easy to lose track of the vendors that supply ancillary services to your residents. Resources like internet, laundry, and trash services are important to the resident experience and impact your bottom line. On this episode, Andrew Smith shares his vast knowledge of service contract management along with best practices to make sure you’re getting the m...

An individual’s credit score can have a serious impact on their financial health, yet most rent payments are not reported to credit bureaus. On this episode, Steve Jarvis of CredHub joins us to share his experiences, insights, and understanding of both credit reporting and our industry. We discuss how reporting rent payments to credit bureaus can be a game changer for residents’ credit scores, whi...

Artificial intelligence isn't new. However, there have been significant advancements in the past year—such as ChatGPT and Dall-E 2—that have improved the accessibility and utility of AI. On this episode, Matt Speer of Property Management Advisory shares his experience and knowledge on the topic, as well as practical applications for AI in the property management industry. Listen in and discov...

Ensuring accurate and timely late notices is a critical first step in any delinquency-management process. However, amid a multitude of other tasks, it’s easy for these notices to be overlooked and delayed. On this episode, Jeremy Piper from Tempori Systems joins us to discuss the impact that prioritizing delinquency management can have on a property management business and the overall resident exp...

With the industry’s continued focus on resident experience, there’s no shortage of ideas, opinions, and tools available on this topic. Koryn Okey of Breezeway joins the podcast to provide insight into how property managers can use communication, transparency, and understanding to provide a best-in-class experience for all their residents. Learn more about Rent Manager’s industry-leading accounting...

Utilities are one of the highest incurred expenses at most properties. Yet, this critical expenditure often receives less attention because of its complexity. Joining us to share his vast experience with the topic, Jack Forrest of Zego stopped by the podcast to help us understand the many factors that impact utility costs. Learn more about Rent Manager’s industry-leading accounting, reporting, mai...

Maintaining an asset should be a top priority; however, when faced with the daily tasks of operating a property management company, that priority is often an afterthought. That's where the power of a reserve study comes in, helping to preserve the long-term value and condition of a property. Aaron Lombardo of NorthStar Reserves joins the podcast to share his experience and knowledge regarding...

The manufactured housing industry has changed dramatically over the decades and is producing high-quality, affordable housing solutions for residents nationwide. Logan Hanes of Kentucky Manufactured Housing Institute (KMHI) shares his knowledge and passion for the industry and debunks several misconceptions. Logan also shares his thoughts on opportunities that exist for property management compani...

Diversity, Equity, and Inclusion (DE&I) is quickly coming to the forefront of the property management industry because of advocates like Todd Hignite and his involvement with the National Apartment Association (NAA). Todd joins the podcast to share why DE&I is so important in the workplace and in our industry, and how you can start a program at your company. Learn more about Rent Manager’s...

Technology empowers us to do more than ever before. But have you ever wondered if technology really makes us more productive? In this episode, Braedon Hebert from CondoWorks joins us to share his thoughts on how technology is creating more time for our teams and how we can leverage the opportunity to fuel growth. Maximizing the impact of technology results in high-output teams that can change your...

Every day, our jobs ask us to overcome unique challenges as we work to improve our businesses. Utilizing data can be an effective way to uncover challenges your operation is facing. To find the right data, you need to ask the right questions and track the proper metrics. In this episode, Chrissie Valdini of Rookwood Properties joins us to share her insights into which reports can provide you with...

While most of us focus on the management of residential properties, the construction of a building has a huge impact on housing costs, too. Mike Kaeding, CEO of Norhart, sees a tremendous opportunity to improve the construction of multifamily buildings, which will result in lower rental rates and better living conditions for residents. Join our podcast as we learn more about Mike's vision, an...

Maintenance continues to be a hot topic in our industry, especially in view of increasing costs and challenges in the labor market. Ray Hespen of Property Meld joins the podcast again to share his insights and introduce us to the Ladder of Maintenance Excellence—specifically, what that means, how to use it, and how data will change the way we handle maintenance in the future. Learn more about Rent...

Looking to grow and strengthen your company in 2023? Join Joe Easton as he revisits 5 great conversations that will give you the insight and inspiration to do big things this year.  Taylor Haas of Colorado Realty & Property Management shares thoughts on Improving Operations Through Automated Processes   Stephen Fox of Upkeep Media talks about Driving More Online Traffic with SEO   Roland Charl...

On January 25th, the White House released the Renters Bill of Rights, which has tremendous implications on our industry. From screening to rent increases, there are numerous ways that residential rental operators could be impacted. To help us learn more, Nicole Upano from the National Apartment Association (NAA) [ss1] [EH2] joins the podcast to give insights into what this means for property manag...

Creating a resilient business requires constant focus and attention. One method of achieving this goal is the concept of anti-fragility. Jared Behrens of American Realty joins the podcast to shed light on this practice and how it has impacted his personal life and business as he builds an anti-fragile company. Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and...