Beyond Rent: Exploring Property Management

While customer and resident retention is a simple concept to understand, it’s not always easy to maintain in a competitive environment. Tom Clements of Pest Share joins the podcast to discuss strategies that business owners and property managers can implement to help retain their customers and residents. Setting expectations, understanding needs, and frequent communication are key components of th...

The Rent Manager User Conference (RMUC) is taking place this fall. Brittany Christerson, COO of London Computer Systems/Rent Manager, joins the podcast to discuss what is offered at the conference, the benefits of attending, and what to expect from the experience. RMUC is a 4-day annual event for professionals in the property management industry to learn about all things Rent Manager, including be...

Owner retention is a challenge with the average churn or attrition rate in the property management industry at about 25%. Even if you’re performing well, you can still lose clients because most owner turnover is caused by sales and not necessarily from a poor experience. There are many reasons why an owner may want to sell a property; therefore, an inherent churn rate is always possible.  Lior Abr...

The rise in fraud has created a need for advanced technology to verify resident income through various screening processes in the property management industry. Ashli Allen of AmRent and George Homoelle of Ibbie join the podcast to discuss the various ways fraud is being committed and the challenges that property managers and leasing specialists are facing with different application/verification me...

As electric vehicles (EV) continue to rise in popularity, there is a growing need for EV charging stations in the multifamily industry. Unfortunately, this need can be a challenge for properties with a more complex electrical infrastructure. Mike Mulqueen of SWTCH Energy joins the podcast to discuss the importance of having EV charging stations in multifamily communities, the growth in demand for...

Beyond Rent has reached its 100th episode! To celebrate, we’ve added video to enrich your podcast experience. You can also follow Beyond Rent on social media now! Links to the video and our social profiles are shared below. Beyond Rent’s 100th episode—featuring Don Brunner, President and CEO of BRG Realty Group, LLC—focuses on his experience of more than 20 years in the industry. Don speaks about...

Very few things are as important as where someone lives. Scott Jacobson of Onward Equity joins the podcast to discuss how to create investment value for both owners and residents, as well as some of the challenges investors face in today’s complex property management industry. Value-added opportunities can include physical renovations and landscaping to create curb appeal. Scott also stresses the...

Companies are more successful and efficient when they have current, accurate data. Employing metrics, dashboards, and data warehouses—a central repository of data from different systems—can help businesses achieve their goals.  Saad Shah of RentViewer joins the podcast to discuss the importance of utilizing data and analytics in the real estate management industry. Doing so gives companies better...

The job market has changed significantly over the last five years and there’s more competition than ever for mid- to upper-level real estate positions. Even if you aren’t actively looking for a new role, being aware of interview best practices is important to ensure that your resume and LinkedIn profile are current and in alignment with one another. David Lorenzen of Southcoast Partners joins the...

When filing insurance claims, many companies attempt to do so without the assistance of a public adjuster, which can have a negative impact on their bottom line.  Andy Gurczak of All City Adjusting joins the podcast to share best practices to ensure your insurance claims are paid correctly and to maximize every aspect of your claim. He also discusses the benefits of working with a public adjuster...

Creating a strong culture by living your company’s core values—from the top down—is key to hiring the best people for your organization. Pete Neubig of VPM Solutions joins the podcast to share some best practices on how to do this through DiSC personality profiling, job descriptions that match these profiles, key performance indicators, and cross-promotion across multiple online platforms to attra...

When investing in rental properties, most people (including realtors) don’t fully understand what’s needed to be successful. Steven Andrews of SOARX Consulting joins the podcast to share his expertise on getting started in this lucrative market.  Steven’s newly released book, “The New American Dream,” provides the guidance and foundation needed before you begin investing in rental properties. He d...

Post-pandemic, the information technology landscape continues to evolve and cybersecurity awareness is more important than ever, especially with the rise of artificial intelligence and digital data. Instead of using traditional hardware-based solutions, most businesses have transitioned to Software-as-a-Service (SaaS) cloud-based resources. Dave Staun of LCS and Rent Manager joins the podcast to d...

When not managed properly, trees can adversely impact a property—increasing capital expenses, affecting roads and utilities, and causing safety hazards throughout the community. Nick Lefke of National Professional Services joins the podcast to share why having a proactive approach to tree management via technology recommendations and a planned budget can help evenly distribute expenses and conserv...

Achieving team buy-in when an organization goes through a change-management scenario can be challenging. Matthew Tringali of BetterWho joins the podcast to share how to better manage change through a culture of listening, developing a focused strategy, and working collaboratively with stakeholders to reach a shared vision. Learn more about Rent Manager’s industry-leading accounting, reporting, mai...

The lots we park our vehicles in aren’t regularly on most people’s minds—but they are for John Evans of EverLine. An expert in pavement maintenance, John joins the podcast to share how applying preventative maintenance strategies to your parking lots can have a huge impact on the financial health of your property, while improving curb appeal and safety. Learn more about Rent Manager’s industry-lea...

Tracking down missing receipts is just as painful as trying to remember what was purchased in the first place. Fortunately, technology is changing this process. Omer Menashe of Clyr joins the podcast to share his thoughts on expense management and tracking, and insights into related technology and time management. Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance,...

Artificial intelligence (AI) is a global hot topic. AI is poised to have an impact on how we conduct business and interact with each other for years to come. Alexis Melton joins the podcast to share how she is using AI in property management, how our industry should view it, and what it takes to keep that human connection while capitalizing on the benefits of AI. Learn more about Rent Manager’s in...

No matter how great a person is at their job, we can all learn and grow from others. Usually, that involves a manager, coach, or consultant helping us along the way. Deb Newell of Real-Time Consulting is a business consultant who specializes in the property management industry. She joins the podcast to answer a series of questions to help us improve operations in this unique industry. Learn more a...

With the industry focused on improving the resident experience, technology is often leveraged to make those improvements. Cristine Brown of Rhino joins the podcast to share her thoughts on how we got here, how the pandemic accelerated the digital experience, and how to meet resident expectations in the future. With a focus on improving the digital aspects of the move-in process, she also provides...

Granting access to a property goes much further than just its residents. It impacts every person who visits or works there. On this episode, Cyrus Claffey of ButterflyMX joins us to share his insights into the utility of property access control systems in our industry and the changes he’s seen. He also shares exciting news about an upcoming release from ButterflyMX as the company continues to buil...

There are many ways you can invest in real estate, including owning and managing properties. However, some prefer to hire a professional property management company to take care of day-to-day tasks. There are also lucrative opportunities to invest through partnerships, but many would-be investors aren’t aware of real estate syndication. Stewart Beal of Beal Capital joins the podcast to share his i...

A key component to centralizing operations is implementing the right technology. Mike Branam of PointCentral has worked in the smart technology industry for years and joins the podcast to share his thoughts on centralization and the current state of smart apartment applications for leasing, resident experience, and maintenance. Learn more about Rent Manager’s industry-leading accounting, reporting...

Many property management companies have implemented resident benefits packages to enhance the living experience at their properties and generate more revenue. However, there are operational efficiencies that can be realized as well. Ethan Lieber of Latchel joins the podcast to discuss the best practices for launching a resident benefits package, as well as the benefits property managers and owners...

Screenings continue to be a critical part of the resident lifecycle. Incorporating the right processes and technology is key to finding ideal residents for your property. Clay Stapleford of Findigs joins the podcast to share how you can ensure that speed and confidence are part of your resident screening process. Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance,...