Beyond Rent: Exploring Property Management

Our industry loves to talk about technology, resident experience, and driving revenue—but those topics are often discussed separately. Brian Cowger of Matchbox Realty joins the podcast to discuss how all three of these important factors tie into their overall strategy. Specifically, Brian will share how Matchbox Realty provides internet access to residents in a way that allows a great experience a...

Creating better leasing experiences using the latest technology is a common goal in our industry. Implementing solutions that expedite and automate processes that satisfy residents can lead to a competitive advantage. One tool making this possible is Artificial Intelligence (AI) Leasing. Ellen Thompson of Respage joins the podcast to discuss how AI Leasing empowers both the resident and leasing ag...

Some people can answer the “what do you want to be when you grow up?” question from a young age—and the answer doesn’t waiver. In the property management industry, it seems quite common. That was the case for Angie Reynolds from Uptown Rentals. While in college, Angie discovered her passion for student housing and never looked back. Join us as Angie shares why she loves working in student housing,...

Whether you call them virtual assistants, outsourced workers or remote professionals, many property management companies have found ways to expedite their growth using these invaluable services. Gwenn Aspen from Anequim joins the podcast to share how she successfully outsourced the operations of her company and launched an entire business focused on bringing similar success to others in the indust...

One of the greatest accomplishments a leader can achieve is inspiring future leaders. However, it takes a lot of focus and dedication to mentor others while continuing to achieve your own objectives. Matt Rogers of MEB Management Services joins the podcast to share his thoughts on what it takes to engage the next generation of property managers and prepare them for future success. Learn more about...

In an industry that’s seeing rapid growth in property management technology, it’s tempting to automate and outsource everything. But it’s important to take a step back and evaluate which processes are worth automating, and which aren’t. It’s possible to use technology to improve your processes without giving up complete control. On today’s episode, Katy Rose from PINS Advantage tells her story and...

After decades in the manufactured housing industry, the Blank family knows that "doing things the same way they've always been done," won’t cut it in the business world. As Blank Family Communities continues to adopt technology, their fresh approach to their business model is providing a path toward rapid growth. Join us as we talk with David Blank about his company strategy, how to...

Conferences and trade shows help you stay engaged with your industry by meeting like-minded people, learning about the latest trends, and achieving personal growth. Since these events require an investment of time and resources, it’s important to get the most out of them. In this episode, our host, Joe Easton, walks you through his top five tips for maximizing the value of every conference you att...

One of the most common concerns among business leaders is hiring and retraining good people. This topic has received renewed attention amid ongoing employment challenges. Across all industries, labor shortages are having a huge impact on how companies operate and grow. Ray Hespen of Property Meld joins the podcast to share his insights and suggestions for improving your recruitment and retention p...

Staying current and implementing new technology can propel a company toward greater success. However, getting your team to embrace change isn't always easy, and often takes more time and effort than initially anticipated. Employing specific strategies can increase your likelihood of success and the speed at which your operation can move. Jonathan Kroll of Visitt joins the podcast to provide i...

Nearly 70% of American households have at least one pet, which means most renters are searching for pet-friendly rentals. For many property managers, navigating pet policies and procedures can be difficult, especially when service animals are involved. Victoria Cowart of PetScreening joins us in this episode to discuss this important and layered topic, and shares how becoming pet-friendly can not...

Dealing with competition is part of any business, especially in the property management industry. As local, regional, and national operators expand, they must find new and innovative ways to stand out in order to succeed. Jordan Davey of Victory Property Management joins the podcast to share her insights about the ever-changing market. Join us as we discuss strategies for competing against larger...

Creating new processes can be time consuming, but they’re a key factor in driving operational growth and stability. Consistent procedures help ensure your clients and residents stay engaged and satisfied with your services. Taylor Haas of Colorado Realty & Property Management joins the podcast this week to share her experience with implementing automated processes in her business. Join us as w...

We’re all seeking growth in our businesses. While most of us believe that we are headed in that direction, not every business will see that hoped-for progress. It takes more than desire to achieve success. More than anything, it requires the right mix of processes, systems, and follow-through. Brian Hughes of BizDev Mastermind joins us to discuss what it takes to scale a property management compan...

Maintenance agreements are in place to ensure that when equipment stops working, low-cost repairs can take place quickly. However, your maintenance agreement may not provide the level of coverage you expect. Ashleigh Wilson of AuditMate joins the podcast this week to help us understand how to get the most from your maintenance agreement. Join us as we discuss strategies to ensure you receive the m...

What’s an unpopular topic that has a huge impact on your business? Taxes. While most would rather ignore their existence, the reality is a sound tax strategy can make all the difference when it comes to your bottom line. Roland Charles of PMI JCM Realty Group sat down with us to discuss his experiences creating a tax strategy for his operation. Join us as we review the importance of creating a pla...

As the multifamily industry focuses more on resident experience, the leasing process is evolving rapidly to meet today’s demands for convenience. Making sure that a prospect is able to get quick and accurate information about a unit at any time is now critical to a property’s success—and an Artificial Intelligence (AI) leasing assistant can accomplish just that. Brock MacLean joins Beyond Rent to...

Operating a business of any size involves real risk. Managing and understanding how to reduce that risk takes time and training—especially in the property management industry, where increasing your revenue often requires risk. Jen Ruelens of One Focus Property Management joins the podcast to share how she learned to measure risks and provide services that lead to amazing results. Learn more about...

While technology has improved many processes in our industry, some resources are still collecting income verification data in inefficient ways, riddled with fraud opportunities. Moving to an automated income verification service not only provides better data—it also improves the resident’s user experience. Mark Fiebig of The Closing Docs joins the podcast to discuss the challenges he faced as a pr...

Digital marketing is critical to your business’ success, but paying for online ads is expensive and doesn’t always produce the results you’re hoping for. Instead, consider investing more time and energy into Search Engine Optimization (SEO). SEO continues to be the most effective way to drive high-quality traffic to your website. On this episode of Beyond Rent , Joe is joined by Stephen Fox of Upk...

Building a great company starts with building a great team. How you assemble, motivate, and empower your employees greatly impacts your overall work environment. In this episode, Cynthia Stone joins the conversation to share her thoughts and experiences about building a strong work culture. From communication best practices to efficient recruiting tips to leading during a pandemic, Cynthia provide...

The drive to aim higher and improve existing processes are key characteristics of leaders and successful business owners. Striving for innovation is what takes businesses to the next level; however, even the strongest leaders need assistance and guidance. That’s why it’s wise to seek feedback and coaching as part of your business plan. On this episode of Beyond Rent , we are joined by Amy Ransdell...

There's a lot of change happening in the manufactured housing sector. As this segment of the property management industry evolves, many are finding it to be a great way to provide stable, growing communities while remaining affordable. Margaret Goodman joins the podcast to share her insights into how this asset class is performing and how it can be a powerful affordable housing solution. Lear...

As a property manager, you have ample responsibilities but limited time and resources. Understanding where to focus your time and energy is key to building a successful operation. One of the greatest ways for property managers to attract more owners—regardless of portfolio size—is to drive down maintenance costs. On this episode of Beyond Rent , Ray Hespen of Property Meld joins the conversation t...

Ensuring an applicant is the right fit for your rental property isn't easy. Legislation, rules, and regulations help dictate this tricky process. For many operators, one common factor—the credit score—can’t be used to determine applicant’s current financial health. Tom Raleigh of Rent Butter helps us understand what other screening information is available and how it can be used to better mat...