Behind The Chain

Join us on Behind The Chain for episode #27, with Special Guest - Joe Peak, Chief Revenue Officer at FreightSuite!  In this latest episode, Joey welcomes Joe into the studio to discuss the benefits that FreightSuite has with their cutting-edge AI-native TMS, built specifically for enterprise freight forwarders! He tells us how it's been built and backed by people who've run freight forwa...

Join us on Behind The Chain for episode #26, with Special Guest - Peter Board, Sales Director at Speedy Parcels!  In this latest episode, Joey sits down with Peter to discuss why he loves the multi-carrier parcel delivery service and he's just took on his own franchise! He tells us how Speedy Parcels delivers more than just parcels to customers, that they provide a flexible solution. He share...

Join us on Behind The Chain for episode #25, with Special Guest - Stephen Williams, Co-Founder & Director at Fidelity Fulfilment!  In this latest episode, Joey sits down with Stephen to discuss why he believes fulfilment should do more than move products, it's all about grow. Fidelity provides fully tailored fulfilment solutions designed around your brand's unique needs, partnering w...

Join us on Behind The Chain for episode #24, with Special Guest - Simon Vincent, Co-Founder & Director at Fidelity Fulfilment!  In this latest episode, Joey sits down with Simon to discuss a simple goal; to provide accurate, fully tailored fulfilment solutions that help businesses grow. They work with brands who want more from their fulfilment partner - because Fidelity understand that your su...

How simple is your logistics operation, like really? In this episode, we welcomed Chloe Harris, CEO & Founder of Carriboo, to discuss the challenges facing countless e-commerce businesses and how to navigate logistics without unnecessary complexity. Chloe shares her journey of building Carriboo and explains how to simplify logistics to unlock better customer experiences, stronger operational p...

For the first time ever, the Behind The Chain podcast team took production on-site to one of the most advanced logistics facilities in the UK — Royal Mail's Midlands Super Hub. Episode #22 has a very special guest in Alistair Cochrane, CEO of Royal Mail, giving us unprecedented access behind-the-scenes of a facility that processes millions of parcels through a vast network of automation, cutt...

Join us on Behind The Chain for episode #21, with Special Guest - Sarah Garvin, CEO at Opstrive & Smart Logistix!  In this latest episode, Joey sits down with Sarah to discuss how her companies offer the full service logistics solution; combing your brand, your vision & her expert operations. Smart Logistix is a digital first forwarder with a client portal that tells you where your shipmen...

Join us on Behind The Chain for our monthly Brand episode #20, with Special Guest - Ash Hall, Company Manager of Drop Dead Clothing!  In this latest episode, Joey sits down with Ash to discuss the identity of Drop Dead Clothing, a renowned Gothic label that continues to bury itself amongst the best independent dark fashion brands within the marketplace. Based out of Osborn Works in the UK, Ash lea...

Join us on Behind The Chain for episode #19, with Special Guest - Dane Pearce, Chief Operating Officer of The Launch Pad Group!  In this latest episode, Joey talks with Dane on how The Launch Pad Group operate across their UK, US and EU territories. He reveals how to help brands scale with global eCommerce logistics, by focusing on the design of efficient scalable systems that unlock untapped reve...

Join us on Behind The Chain for episode #18, with Special Guest - Giorgio Vitale, Co-Founder & CRO of Back. Tech!  In this exclusive episode, Joey explores the world of reverse logistics with Giorgio. He enlightens us on how he sees it differently, that for too long, returns have been treated as an operational cost. Processed after the fact, based on assumption, and written off as the price of...

Join us on Behind The Chain for episode #17, with a very Special Guest, Stuart Hill the Founder of Trakii and Asset Guard!  He started his CEO Journey in 2012 at wnDirect, then went onto lead FARTECH as SVP and demonstrated remarkable growth of the company on a global scale, but most recently propelled DHL eCommerce UK through a 16% sales increase, by aligning global objectives with his strategy i...

Join us on Behind The Chain for episode #16, with Special Guest Joe Kaye, Founder of Arlo Fulfilment!  Joe takes us into the world of fulfilment Logistics, sharing how he started up Arlo Fulfilment and how the company continues to evolve. Having recently celebrated an entire first year as a founder, he has now experienced what it takes to streamline fulfilment operations successfully and has overc...

Join us on Behind The Chain for episode #15, with Special Guest Keith Gaskin, Founder & Owner of ShiftX!  Keith's career is a demonstration of excellence to anyone working their way to the top in Logistics, from his early days having to hold his own, going on to establish himself at SEKO Logistics with his Co-Owners. His experience is invaluable, as he reflects on how to be a global sales...

Join us on Behind The Chain for episode #14, with Special Guest Mitul Shah, Ex Leader at Harrods!  Recently departed his role as an accomplished General Manager of luxury and white-glove delivery operations at Harrods, recognised for leading high-performance teams and delivered exceptional service to ultra-high-net-worth (UHNW) clients. He built frameworks that are different to many other Logistic...

Join us on Behind The Chain for episode #13, with Special Guest Andy Meeson, Vice President of Reveni!  He's building the future of post-purchase commerce at Reveni, where outbound, returns, refunds, and customs operate as one seamless global system. Retailers do not fail because of price, they lose customers because post-purchase breaks trust - that's what Andy is fixing! He knows the i...

Join us on Behind The Chain for episode #12, with Special Guest David Emerson, now Investor & Board Advisor, and ex Owner, SVP & CCO of SEKO Logistics!  Just when he thought he'd seen it all - David's story is a Logistics masterclass and will have you pinching yourself in amazement, from his early days at Expeditors International, right through to flexing his muscle at SEKO Logis...

Join us on Behind The Chain for episode #11, with Special Guest Fran Gresswell, the Founder of Riviera Iced Tea!  This is a brand on the horizon - Fran's story is jam packed, with how Riviera came to be and the product characteristics being unique. She's not messing around, these delicious beverages are an instant hit amongst the market and continue to blossom!   Joey & Fran discuss...

Join us on Behind The Chain for episode #10, with Special Guest Aizad Hussain, the CEO of Sprint Logistics!  Your ears will be fully emerged for this one - Aizad's story is one of true high's & low's, and how he's captained his ship along the way, is a lesson for us all. He's a titan of the Logistics industry, for many reasons that set him apart!   Joey & Aizad dis...

Join us on Behind The Chain  for episode #9, as Greg Tattersall from Icon Sports, shares his journey of start-up in the garage to a fully fledged operations site shipping high volumes every week - he covers things like sales expertises, workplace culture and ex-business partner buyout.  Joey & Greg discuss the following: • Becoming a renowned brand of the sport clothing in the UK market • Why...

Join us on Behind the Chain for episode #8, as Paul Scratchley from OCS Worldwide, tells us how to overcome international barriers experienced by retailers when cross border shipping and for returns, and the lasting impact of brexit and pre/post US tarrifs. Joey & Paul discuss the following: • The main reasons Brands & Business decide to not expand globally • What it takes to drive a high-...

Behind the Chain, brings to you episode #7 on delivery strategy expertise, and when done right, how it can transform eCommerce business - with Hannah Porter, from Warrant Group. Joey & Hannah discuss the following: • A Decade in Delivery - specialised strategy for business development • Smart Logistics, Smart Business - expertises in building delivery solutions • Choice Without Compromise - ca...

In this episode of Behind the Chain, we’re joined by Phil Rees, a leading expert in the 3PL and eCommerce fulfillment space and the key voice of Shipmax Ltd. Joey & Phil discuss the following: This episode explores the evolving world of 3PL and how modern eCommerce brands can scale smarter by streamlining fulfillment operations and improving overall operational efficiency. It also dives into l...

Join us on Behind the Chain as Claire Prance, supply chain expert at Uniserve, shares insights on building a 3PL strategy that drives growth—not just survival. We explore common pitfalls, practical strategies, and real-world examples that show what separates thriving supply chains from those merely “holding on.” Whether you’re a founder, operations leader, or logistics professional, this episode o...

In this episode, we sit down with Laetitia Arfi , newly appointed Chief of Sales at Asendia , to explore her journey in cross-border enterprise sales. Laetitia shares insights from her career selling into some of the world’s biggest marketplace brands, the strategies that drive success across continents, and the evolving role of sustainability in global commerce. We dig into what it really takes t...

He built his reputation in the fast-moving world of eCommerce fulfilment, first as the Founder of Parcel Station, then rising to become Business Development Director at Whistl, one of the UK’s leading delivery management companies. With over 15 years of hands-on experience, James has lived and breathed the operational challenges of scaling fulfilment businesses in an era defined by next-day delive...