Behind The Chain

Join us on Behind the Chain for episode #8, as Paul Scratchley from OCS Worldwide, tells us how to overcome international barriers experienced by retailers when cross border shipping and for returns, and the lasting impact of brexit and pre/post US tarrifs. Joey & Paul discuss the following: • The main reasons Brands & Business decide to not expand globally • What it takes to drive a high-...

Behind the Chain, brings to you episode #7 on delivery strategy expertise, and when done right, how it can transform eCommerce business - with Hannah Porter, from Warrant Group. Joey & Hannah discuss the following: • A Decade in Delivery - specialised strategy for business development • Smart Logistics, Smart Business - expertises in building delivery solutions • Choice Without Compromise - ca...

In this episode of Behind the Chain, we’re joined by Phil Rees, a leading expert in the 3PL and eCommerce fulfillment space and the key voice of Shipmax Ltd. Joey & Phil discuss the following: This episode explores the evolving world of 3PL and how modern eCommerce brands can scale smarter by streamlining fulfillment operations and improving overall operational efficiency. It also dives into l...

Join us on Behind the Chain as Claire Prance, supply chain expert at Uniserve, shares insights on building a 3PL strategy that drives growth—not just survival. We explore common pitfalls, practical strategies, and real-world examples that show what separates thriving supply chains from those merely “holding on.” Whether you’re a founder, operations leader, or logistics professional, this episode o...

In this episode, we sit down with Laetitia Arfi , newly appointed Chief of Sales at Asendia , to explore her journey in cross-border enterprise sales. Laetitia shares insights from her career selling into some of the world’s biggest marketplace brands, the strategies that drive success across continents, and the evolving role of sustainability in global commerce. We dig into what it really takes t...

He built his reputation in the fast-moving world of eCommerce fulfilment, first as the Founder of Parcel Station, then rising to become Business Development Director at Whistl, one of the UK’s leading delivery management companies. With over 15 years of hands-on experience, James has lived and breathed the operational challenges of scaling fulfilment businesses in an era defined by next-day delive...

A podcast exploring how bold ideas, strong infrastructure, and local insight come together to power global scale within eCommerce. In this episode, I sit down with Chris Ziomek , a key voice in cross-border commerce, to unpack the story behind Passport Global — from its origins to its cutting-edge technology that’s reshaping how brands ship internationally.  We dive into: Chris’s background and Pa...

He started his CEO Journey in the iconic year of 2008 [The Great Financial Crash], then went onto lead DPD to £100m in organic growth YOY as well as discovering the well renowned DPD App which revolutionaised and drastically changed the UK's consumer shopping experience for good.   In this exclusive episode, I sit down with Dwain McDonald, the visionary former CEO of DPD UK, to explore his ex...