Consumer Behavior Lab
Behavioral Science For Brands: Leveraging behavioral science in brand marketing.
The Consumer Behavior Lab is dedicated to teaching marketersacross the United States how behavioral science principles can beapplied to help their brands. By decoding the underlying motivationsof how consumers make decisions, the CBL seeks to make a betterindustry - where both brands and agencies put proven sciencebehind their decision making.
Author
Consumer Behavior Lab
Category
Podcast website
Latest episode
Jul 8, 2026
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Episodes
How to change habitual customer behaviour in the New Year 19.12.2024 27:52
In this episode we return to the question of how to break old consumer habits and build new ones. We cover four new studies, each of which has practical implications for brands. We begin by looking at when people are open to changing their behavior and discuss the fresh start effect and the destabilizing effect of life events. We then turn to the behavioral science of building new habits and look...
Interview: Phil Barden, author of Decoded, on how to apply neuroscience to marketing 05.12.2024 49:09
In this episode MichaelAaron and Richard sit down with Phil Barden, author of Decoded and Managing Director at DECODE Marketing. His excellent book was one of the earliest to look at how ideas from neuroscience and behavioral economics could be used to improve marketing. Phil covers how best in class brands like Apple apply these principles but also how he has personally used behavioral science i...
The behavioural science behind the perfect gift 20.11.2024 29:23
In this episode we look at a range of behavioral science experiments that shed light on effective gift giving. These are useful because our intuition about what receivers want is often off the mark. In particular, we cover experiments showing how spending on others is a better way for givers to boost their own happiness than spending on themselves and why receivers tend to prefer experiences rath...
Interview: Les Binet, co-author of The Long and the Short of It, on the secrets behind effective advertising 05.11.2024 59:24
In this episode we talk with Les Binet, co-author of The Long and the Short of it about his research into effective advertising. We discuss some of his best-known findings, such as the value of emotional campaigns. But we also cover some lesser-known areas such as whether wear out is a myth, why music in ads should get more attention and finally what he calls the “dark matter of effectiveness”: pr...
Get Out the Vote: How behavioral science can boost voter turnout 24.10.2024 26:54
In this special episode, we discuss how behavioral science can be used to encourage voter registration and turnaround. We cover well known ideas like social proof including some of the most relevant nuances and how it’s often misused by campaigns for good. We also turn to lesser known research by Bryan on how we label behavior can have a significant effect on whether it occurs.
How indulgence brands can benefit from moral licensing 09.10.2024 19:02
In this episode, we explore how indulgence brands like soft drinks and ice creams can use behavioral science principles. We discuss moral licensing, where people overcompensate in one area after behaving virtuously in another, and how brands like Miller and L'Oreal have applied this insight. Lastly, we examine a study by Read, showing how shoppers make different choices when picking for their...
Interview: Matt Johnson, author of Blindsight, on the behavioral science lessons of Pret a Manger and Perrier 26.09.2024 44:07
We talk with Matt about his favorite practical examples of behavioural science being applied by brands. We cover how Pret a Manger use uncertain rewards to excite customers, how Perrier harnessed the principle of essentialism to launch in the US and why more brands should think about marketing to groups rather than individuals.
Interview: Kate Waters, director of client strategy at ITV, on how the AA, Zoe and Spotify use behavioral science 12.09.2024 48:10
In this episode, we talk with ad agency founder Kate Waters on how the AA, Zoe and Spotify apply behavioral science. We cover a wide range of principles: from language reframing to social proof, concreteness to choice paralysis
How Starbucks used scarcity to create the cult of the Pumpkin Spiced Latte 29.08.2024 30:28
In this episode, we uncover how Starbucks turns the Pumpkin Spice Latte into a cult favorite through the power of scarcity.
How Disney uses the peak-end rule to manage queues and spark joy 15.08.2024 26:55
In this episode, we examine how Disney uses behavioral principles to manage queues, process payments and create moments of joy inside their parks.
Interview: Owain Service, former MD of the UK Behavioural Insights Team, on how to apply psychology in the public sector 14.08.2024 45:10
In this episode, we have Owain Service, cofounder and former managing director of the UK's Behavioral Insights Team and former deputy director of the Prime Minister's Strategy Unit, joining us to explore the possibilities of behavioral sciences in other sectors.
Summer holidays: using nostalgia to increase willingness to pay 03.06.2024 36:55
In this episode, we talk about how marketers leverage principles like nostalgia and active commitment to sell targeted experience to customers.
Football: The Lessons Behind ActionThe marketing lessons from penalty kicks: The lessons behind action bias and fluent devices Bias and Fluent Devices 28.05.2024 29:43
In this episode, we examine pre-disposed decisions that prioritzes acting versus maintaining the status quo, due to optics.
How Liquid Death broke category norms to stand out from the crowd 06.05.2024 26:28
In this episode, we take a look at the behavioral principles that empower Liquid Death and it's entry into the American market with a distinctive style.
Kentucky derby: gambling and the danger of overconfidence 30.04.2024 37:17
In this episode, we explore how more data doesn't necessarily mean better results and what alternatives marketers have to successful metric-based outcomes.
Three biases that promote sustainable behaviour 18.04.2024 33:00
In this episode, we take a look at the biases that promote sustainability and how the sustainability movement can be applied to brands.
How Red Bull used the principle of relativity to shrink their can and grow their sales 09.04.2024 16:58
In this episode, we examine the promotional prowess of RedBull from marketing the drink and facing challenges that came with it's unique and 'unwelcome' taste.
How Chipotle employs the pique effect to generate excitement 25.03.2024 17:52
In this episode, we check out Chipotle's data driven marketing campaign and the success that came with it.
How Costco uses the sunk cost effect to drive repeat purchase 12.03.2024 21:54
In this episode, we dive deep into motivations that drive the consumer when it comes to locking in their purchases. Be it the effect of loyalty programs or the theory of sunken costs, Costco has done this to great effect.
Interview: Tali Sharot, author of The Optimism Bias, on how to create positive consumer expectations 29.02.2024 41:14
In this episode, we sit down with Tali Sharot, a neuroscience professor at University College London and M.I.T., to talk about the practical application of cognitive neuroscience.
Interview: Mark Earls, author of Herd, on how to use behavioral economics in business and beyond 27.02.2024 47:45
In this episode we chat with award-winning author Mark Earls about concepts such as loss aversion, the false consensus effect, and behavioral science's impact on economics.
The Super Bowl: why costly signalling makes messages more effective 27.02.2024 27:01
In this episode, we discuss the influence behind Super Bowl ads and how concepts like costly signaling and cultural imprinting help consumers align with brands.
Valentine’s Day and why much market research is misleading 27.02.2024 22:01
In this episode, we explore the intricate world of Valentine's Day, online dating, and the hidden truths behind survey data, revealing the discrepancies between claimed motivations and actual behaviors through insightful studies and field experiments.
Interview: Phill Agnew, host of the Nudge Podcast, on three ways to tap into consumer psychology 27.02.2024 37:13
In this episode we sit down with Phill Agnew, the Senior Product Marketing Manager at Buffer and Host of the Nudge Podcast, to discuss the halo effect, the illusion of labor, and the behavioral science behind special days.
New Year's Resolution: The power of a public commitment 22.12.2023 31:26
In this episode we discuss the behavioral science behind New Year's Resolutions, commitments, the motivation to change behavior, and succeeding beyond January 1st.
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