Consumer Behavior Lab

Behavioral Science For Brands: Leveraging behavioral science in brand marketing.

Business EN ↓ 124 episodes

The Consumer Behavior Lab is dedicated to teaching marketersacross the United States how behavioral science principles can beapplied to help their brands. By decoding the underlying motivationsof how consumers make decisions, the CBL seeks to make a betterindustry - where both brands and agencies put proven sciencebehind their decision making.

Author

Consumer Behavior Lab

Category

Business

Podcast website

theconsumerbehaviorlab.com

Latest episode

Jul 8, 2026

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Episodes

How The Economist used the generation effect to make their ads memorable 28.09.2023

In this episode we explore the successful advertising campaigns of The Economist, which leveraged the generation effect and the decoy effect to engage and persuade consumers, discussing the campaign's impact and the alignment of incentives in marketing.

How Snickers use trigger moments to drive consumption 28.09.2023

In this episode, we discuss the power of triggers and cues in marketing, emphasizing the importance of associating a specific time, place, or mood with a product to convert intention into action. While also highlight the effectiveness of humor in advertising, explaining how humor can boost recall, positivity, and purchase intent.

How ‘Don’t Mess With Texas’ achieved success by recognizing ads are a weak force 28.09.2023

In this episode, we delve into the Don't Mess With Texas campaign and its remarkable  success in reducing litter on Texas highways by 72%, highlighting the power of reframing behaviors to align with existing beliefs and making change easier.

How De Beers used anchoring to create perhaps the world’s most successful ad 28.09.2023

In this episode, we explore the success of De Beers' marketing campaign for diamond  engagement rings, highlighting the power of linguistic quirkiness, the influence of  anchoring on consumer behavior, and the relevance of behavioral science in shaping  even significant purchasing decisions.

How Got Milk? harnessed loss aversion to win market share 28.09.2023

In this episode,we explore the success of the "Got Milk" campaign, which tapped into the power of loss aversion, humor, and the messenger effect by using celebrities to emphasize what people would miss out on if they didn't have milk, ultimately generating over $1 billion in sales for the dairy industry.

How Apple made its benefits more memorable by making them concrete 28.09.2023

In this episode, we discuss how Apple successfully utilizes behavioral science principles such as optimal newness, the power of concrete language, and simplicity to drive innovation and create a consistent and memorable brand experience.

How UberEats makes picking simpler to scale up sales 28.09.2023

In this episode, we discuss the power of menu design in influencing consumer choices, highlighting the importance of avoiding choice paralysis, using tactics like emphasizing popularity, and leveraging price relativity to boost sales.

How Grey Goose uses price to signal superior quality 06.06.2023

The expectations we have about food and drink can greatly affect our perception of their taste, and setting those expectations can be achieved through premium factors such as price, design, serve, and provenance, as well as creating a positive sentiment around a product being marketed. 

How Blue Apron adds a little friction to boost taste perceptions 06.06.2023

In this episode we discuss the secrets behind the paradox of friction. Removing friction is useful for behavior change, while adding friction is useful for creating belief in the quality of a product. 

How political campaigns have applied behavioural science to sway their audience 06.06.2023

In this episode we explore how the lessons of behavioral science can be applied to other fields, including politics, specifically looking at historical campaigns and the principles employed by politicians to captivate their audiences. 

How Facebook harnesses uncertain rewards to build a sticky user experience 06.06.2023

In this episode we discuss how Facebook and other brands use uncertain rewards to create an addictive and exciting user experience. The power of uncertain rewards and the element of variability is the key to embedding a behavior. 

How Dyson uses the illusion of effort to set expectations of excellence 30.05.2023

James Dyson has revolutionized the way everyday household appliances are made and sold with his innovative approach to entrepreneurship. His story is an inspiring one of success against all odds that demonstrates how powerful a determined entrepreneur can be in bringing ideas to life - not only through product design but also by building memorable brands rooted in behavioral science principles. 

How KFC used scarcity in a creative way to drum up sales 17.05.2023

KFC's secret recipe for innovation is not just herbs and spices- it's behavioral science. Through continuous testing and learnings, KFC is able to stay ahead of the game in the fast-food industry while cooking up creative ways to satisfy their customers' cravings. 

How Spotify harnesses the fresh start effect to encourage new listening habits 09.05.2023

Spotify disrupted the music industry with savvy tactics from behavioral science. Through principles like scarcity and the fresh start effect, the streaming giant gained a devoted following and transformed the way we listen to music.

How Uber creates psychological distance to make prices feel smaller 02.05.2023

Consumers do not act completely rationally when it comes to prices, but businesses can make prices more appealing by using precise pricing, charm pricing, and putting more psychological distance between the act of payment and receiving the product. 

Bonus Episode - The key lessons from Richard’s new book, The Illusion of Choice 27.03.2023

In this special episode we take a look at Richard's new book, the Illusion of Choice and gain exclusive content from our author himself. Hear about the stories that inspired the book, and most importantly, hear how Richard thinks we can all use this new book to make marketing in the world stronger.

How Wellow uses the science of sound to signal comfort 06.03.2023

Understanding the power of sound symbolism and ease vs. motivation can help brands create strong associations in consumers' minds and boost their willingness to take action. In this episode, we explore how Wellow Compression Socks utilizes behavioral science to craft an effective name and establish a compelling brand position.

How Pringles used rhyme to become America’s top chip 13.02.2023

From their iconic tube shape to the innovative stackable shape, Pringles chips have been a snacking staple in homes across America for decades. But what  is the driving force behind its success? The answer lies within behavioral science – find out how they've employed behavioral science tactics in their catchy slogan that keep us reaching into those classic red canisters.

How Amazon has ruthlessly removed friction to encourage customers to come back for more 26.01.2023

 Amazon has revolutionized e-commerce, and this episode dives into the behavioral science behind their success.  From one-click purchasing to Amazon Prime - discover how these features rooted in behavioral science keep customers coming back for more. 

How Häagen-Dazs used foreign branding to create a premium image 12.12.2022

Haagen-Dazs sounds foreign so it must be good. This episode explores how Haagen-Dazs leverages foreign branding and price relativity, turning frozen CPG into luxury and setting up positive consumer expectations.

How L'Oréal emphasizes their cost to signal quality 06.12.2022

L'Oréal Paris' famed tagline, “Because You’re Worth It” has been used by the brand for over 50 years. This episode explores how L'Oréal has used behavioral science tactics such as perceptual fluency and literal & lateral applications to boost its perception of value and popularity over the years with its consumers.

How Guinness uses a weakness to emphasize a strength 04.12.2022

As Guinness looked to expand globally outside of the UK, it had a product  differentiation that could have been seen as a real problem. This episode explores the  Pratfall Effect, and how brands can leverage a perceived flaw and turn it into a  powerful brand attribute.

How Aboslut’s distinctiveness helped them grow market share in a crowded category 04.12.2022

The Von Restorff Effect tells us that brands who behave  like their peers are condemned to invisibility. This episode explores  how Absolut leveraged this principal to create distinction within  the category and turn the iconic shape of its bottle into  a cultural phenomenon.

How Aperol applies the power of lateral social proof to become more appealing 04.12.2022

Aperol had a product attribute that made it truly distinctive in the category: the color orange. This episode explores how Aperol used this to harness the power of social proof and how marketers must create triggers with consumers to truly change their purchasing behavior. 

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