B2B Bits & Bytes | Xngage

 When it comes to your B2B ecommerce operation, your implementation partner will have a huge impact on your success. From technological expertise to an innovative mindset, we're sharing our advice for evaluating agency partners.   Learn more about how to choose your next implementation partner.  Visit xngage.com to learn more and request a free ecommerce assessment from the experts at Xngage....

 When you're evaluating the return on investment of your ecommerce operation, it's vital to take a holistic approach in order to understand where you can optimize and innovate.  Check out more of our advice on calculating ROI for your ecommerce operation.  Visit xngage.com to learn more and request a free ecommerce assessment from the experts at Xngage. 

 B2B ecommerce is evolving rapidly. What can your organization do now to set your ecommerce operation for future success? We're sharing our top tips.   Check out more of our advice on setting your ecommerce operation up for success.  Visit xngage.com to learn more and request a free ecommerce assessment from the experts at Xngage. 

 B2B ecommerce has come a long way in the last decade, but what's next? At Xngage, we've helped more than 70 manufacturers, distributors, and wholesalers transform their ecommerce operations, so we're sharing how we expect the industry to evolve in the near future.  Learn more about our predictions for B2B ecommerce.  Visit xngage.com to learn more and request a free ecommerce asses...

The traditional method of B2B buying and selling now has a heavy assist from digital. In some cases, and especially with younger B2B buyers, digital is the preferred method. Is your business taking full advantage of the digital revolution? Hear the most critical pieces necessary when you’re starting out with B2B ecommerce. Also check out our blog series we call “B2B4B” or Business to Business eCom...

As digital commerce grows in your B2B organization, you may start to re-evaluate your operations and processes. Do you need to merchandise your data better through a Product Information Management (or PIM) system? Do you need an eProcurement system or Punchout? This episode covers “what’s next” after building a transactional eCommerce website to connect your buyers and sellers. For an in-depth loo...

If your business is digitally optimized, and you want to hear what’s next, check out episode 3. We cover the digital “Interactions of Tomorrow” with topics like Visual Commerce, Voice Commerce, and Machine Customers. We’ll talk briefly about how each one works, but for a deeper dive check out these trend-forward topics we published with DigitalCommerce360 here.  

With so much discussion about Artificial Intelligence (or AI) in B2B, where is the best place to start? Our team argues that once a digital transformation is in place, there are a few natural places to start. Whether it’s the Customer Service Desk or Search for your website, now is the time to begin experimenting with AI. For a quick article before you listen to the podcast, here’s a link to The N...

What was your first step in your digital transformation? For Shawn Arnold from Turner Supply the first step after management buy-in was ride-alongs. These in-depth one-to-one interviews with his customers – internal and external – shed light on what he needed for website functionality. He also discusses his “PDCA” (Plan, Do, Check, Act) model in detail for listeners, as well as technology trends h...

Digital transformations are a journey. With a goal of continuously improving the customer experience one digital project at a time, our client Eastern Industrial Supply shares how they manage continuous improvement and have evolved their digital culture for internal and external customers.

Digital experiences require effective data management. Hear how harnessing data as part of their product offering helped StoneAge Tools to further their digital transformation and “go paperless” with their training materials. Meaningful examples of the recommended flow of people > process > technology show why doing so helps unleash great ideas. 

Are you beginning or continuing a digital transformation? Our client First Supply shares how they began with ecommerce and are now planning automation for a new warehouse. Hear how they have expanded their thinking of digital to now include digital operations and process improvement as their journey matures and accelerates.  

B2B manufacturers suffer from three very common misconceptions about the role they play with B2B distributors in digital commerce. Hear how competitively advantaged manufacturers not only drive their innovation into distributors but can also sell right alongside them in a way that benefits both parties. Our building materials supply client Amerhart will share examples of how some of his best manuf...

Although digital transformations can sometimes incur a high price tag, there are ways to optimize investments. The key is to plan a full ROI, and prepare for change management both in culture and buy-in. Our association partners from NAED and IDEA will share how to plan a digital transformation with a limited investment and still created outsized outcomes. For the companion 3-minute blog, click he...

According to McKinsey & Company, 71% of B2B buyers are willing to spend $50,000 or more on a single B2B transaction as the market shifts toward self-service journey enablement. We discuss the role of self-service as an enabler of the Anywhere Business model and also as part of Online Collaboration Environments. Our partner HawkSearch will share how self-service, especially in search, helps cli...

A digital transformation typically requires a platform company (or companies) and a trusted partner to help implement. This session focuses on the drivers that help determine if you start with a platform company or partner. Spoiler alert: the best digital transformations will engage both from the beginning and encourage upfront planning for success. Hear why, from seasoned Xngage B2B digital comme...

Xngage Leaders discuss the future state of the digitally enabled organization from the vantage point of two perspectives: companies early in the digital transition and those who have successfully transformed. Insights into the competitive advantage for both types are offered. 

The American Supply Association (ASA) shares insights on how to holistically frame your digital transformation and take meaningful steps to move from the State of the Practice to the State of the Art. 

The B2B eCommerce Association, with international members, shares insights about what’s happening around the world in B2B eCommerce. While conversations from 10 years ago are still as meaningful today, hear how those who leaned into eCommerce then are doing now. 

Client-Partner EIS, an industrial distributor, offers meaningful advice on people, process, and technology for building a better B2B digital experience and how partners like Xngage can help make investments go farther. 

Digital transformations are a necessity for maintaining or growing B2B business, shares Scott Costa. He also outlines the expectations of today’s B2B employees and offers recommendations for how to manage them effectively in the war for talent. 

Xngage UX and UI experts talk about common expectations in modern B2B websites and how to plan for them. The discussion focuses on the devices B2B users prefer, their customer journeys and the tilt toward highly-visual experiences.

Greenwing Technology, an Xngage partner, provides the typical use cases and value drivers of adding punchout services to your digital experiences. Additionally, a discussion about the future of e-procurement in the next five years provides compelling reasons for investment. 

OroCommerce, an Xngage partner, discusses ways to future-proof your organization making smart, digital investments. Fort Garry Industries, a heavy-duty commercial vehicle supplier, is featured and shows how digital transformations can be small but powerful in results.  

Optimizely, an Xngage partner, joins us for a look at gaining meaningful B2B digital results from channel shift, digital self-service cost reductions, and share of wallet (SOW) using their meaningful Input/Output method.