Amazing Business Radio

Shep Hyken talks to advertising genius and best-selling author, Linda Kaplan Thaler, on her book, “Grit to Great,” in which she shares how grit has led to her success. She is responsible for such advertising campaigns as the Aflac duck, “I don’t wanna grow up I’m a Toys ‘R’ Us Kid” Slogan, Kodak Moments, and the provocative Clairol’s “Yes, Yes, Yes,” just to name a few. She attributes her and her...

Shep Hyken interviews Donna Cutting; author, speaker, and customer service expert, about creating exceptional customer experiences; including some tips from her new book, "501 Ways to Roll Out the Red Carpet." Donna shares insight on how you can give your customers the celebrity treatment. Learn more about your ad choices. Visit megaphone.fm/adchoices

Shep Hyken talks with Sarah Petty, owner of Sarah Petty Photography Studios, author of "Worth Every Penny: Build A Business That Thrills Your Customers And Still Charge What You're Worth." Sarah shares marketing techniques like the "dog whistle", "slug bug", and how building your business like a boutique can give you a competitive advantage. How to make your customers know you are worth every penn...

Shep Hyken talks with Deepak Advani, General Manager of IBM Commerce, which focuses on leveraging data, analytics, and cloud; to build deeper more valuable engagements with their customers, partners, and suppliers. The discussion focuses on analytics and how to use them to market to your customers to keep them engaged and have an exceptional experience. This is powerful info for anyone involved in...

Shep Hyken talks with Juliet Funt, CEO of WhiteSpace at Work, a training and consulting firm that helps flip the norms of business in order to reclaim their creativity, productivity, and engagement. Juliet explains that WhiteSpace is a necessity and how to use it to help you excel at work. Learn more about your ad choices. Visit megaphone.fm/adchoices

Shep Hyken interviews Tariq Farid, the Founder and Chief Executive Officer of Edible Arrangements International. Tariq is a customer service “fanatic” that has created his success by building a customer service organization. He started the first Edible Arrangements store in 1999 and has grown into more than 1,200 stores worldwide. Listen as Tariq describes how to build a world-class customer servi...

Shep Hyken talks with Rene Vidal, chief executive officer of Rene Videl Companies and tennis pro; and Steve Finkelstein, Sr. Partner and co-founder of Experience on Demand, a consultant firm. They are co-authors of "Play Smart to Win in Business: Leadership Lessons from Center Court to Corner Office." Rene and Steve explain how sports’ winning practices also apply to business. Learn more about you...

Shep Hyken talks with Jullien Gordon, founding partner of Newhire, and author of "Work Softer." Jullien shares how to perform on a higher level, and the differences between a high performer and a workaholic. Jullien will tell you how you can use this to achieve a great work – life balance. Learn more about your ad choices. Visit megaphone.fm/adchoices

Shep Hyken speaks with Dawnna St. Louis, Chief Innovation Evangelist, keynote speaker and leading innovation expert, about how to achieve an innovation trifecta. Dawnna explains what a real innovation is and what you need to pick the best innovation. You will also learn about disruptive innovators such as Donald Trump and reality TV. This conversation is fascinating and not to be missed. Learn mor...

Shep Hyken interviews Eric Chester, best selling business author, on how great companies ignite passion in their people without burning them out. No matter what type of business you have, or how big or small it is, you need to pay close attention to what Eric says. He shares his seven cultural pillars that drive employee performance. These include compensation, alignment, atmosphere, acknowledgeme...

Shep Hyken talks with Ken Weber, one of the premier mutual fund experts in the United States. They have an engaging conversation about Ken's book "Dear Investor, What the HELL are You Doing?: Smart and Easy Ways to Fix the Mistakes You Make With Your Money." Ken shares some of the most common mistakes he sees investors making and what he sees ahead for the stock market. If you've invested any mone...

Shep Hyken speaks with Bruce Turkel, branding guru, speaker and author, about the seven steps to building your brand. Bruce has helped to create some of the world's most compelling brands. Bruce defines branding as the feeling of your company that precedes you into the room and stays after you leave. If you want to know how to define your brand and your authentic truth, then tune in to listen to w...

Shep Hyken interviews Josh Linkner, jazz guitarist, entrepreneur, New York Times Bestselling author and proud, multi-generational Detroiter. In addition, Josh is one of the foremost experts on creativity and innovation, and talks about how individuals and companies should continuously seek ways to reinvent themselves. Tune in to hear Josh share ways to improve the customer experience, and his new,...

Shep Hyken interviews Fran Tarkenton, the Hall of Fame quarterback who led the Minnesota Vikings to three Super Bowls. But as Fran says, he's "an entrepreneur, first and always." That's why he was building businesses during his playing days, and why he's developed more than than 20 successful companies during his 50+ years in business. But along the way, Fran has encountered many failures, includi...

Shep Hyken interviews Jeffrey Hayzlett, keynote speaker, bestselling author and global business celebrity. The two discuss Jeffrey's new book, "Think Big, Act Bigger: The Rewards of Being Relentless," and highlight some of the key concepts such as empowering employees and creating positive tension in a business. Listen as Jeffrey explains "The Katelyn Rule" (you'll love the story), as well as why...

Shep Hyken talks with Mark Schulman, world class Rock 'n' Roll drummer, about his new book, "Conquering Life's Stage Fright: Three Steps to Top Performance." Mark discusses using your excitement, as well as the audience's energy, to create a passionate presentation. After giving inspiring performances to sold-out arenas around the world while he was touring with artists like Foreigner, P!nk and Ch...

Shep Hyken speaks with Craig Smith, president and managing director of Marriott International (Asia Pacific). From his days as the assistant housekeeping manager to his high-level role today, Craig has placed an emphasis on supporting and caring for his employees. In turn, his staff takes care of their customers/guests, which leads to high customer satisfaction. Regardless of your industry, you ne...

Shep Hyken interviews Danny Meyer, CEO of the Union Square Hospitality Group. The award-winning restaurateur opened his first establishment, Union Square Cafe, in 1985 at the age of 27. Due to its emphasis on service and hospitality, Union Square Cafe soon became one of the premiere dining locations in all of New York City, and remains highly regarded today. Listen as Danny describes how to use th...

Shep Hyken talks with Tom Dowd, a professional development expert and author of "The Transformation of a Doubting Thomas: Growing From a Cynic to a Professional in the Corporate World." Tom, a self-proclaimed "recovering cynic" has spent more than 25 years climbing the corporate ladder. After experiencing the ups and downs of corporate life, Tom developed a list of the top 10 ways for employees to...

Shep Hyken talks with Peter Voogd, entrepreneur, GameChanger, and author of the 27-time International Bestseller, "6 Months to 6 Figures." When he was 15, Peter started his first business - selling Air Jordan shoes on eBay. At 22, Peter found himself broke, stressed, and discouraged. But by the time he reached 23, Peter was making a six figure salary. He is now the CEO of the GameChangers Movement...

Shep Hyken interviews Scott Halford, hall of fame speaker, and author of the recently released book, "Activate Your Brain: How Understanding Your Brain Can Improve Your Work and Life." For years, Scott has studied a variety of subjects relating to psychology, including brain-based behavioral science. It's given him unique insight into how people can maximize the power and performance of their brai...

Shep Hyken talks with Bill Cates, recognized as one of the world's authorities on referral selling. In this episode of Amazing Business Radio, Bill Cates talks about how customer loyalty at one level is about repeat business, but on a higher level is about the customer's willingness to recommend others to your business. Repeat business gives you incremental growth while referrals can give you expo...

Shep Hyken talks with Jared Kleinert, social entrepreneur and co-founder and co-author of the book "2 Billion Under 20: How Millennials are Breaking Down Age Barriers and Changing the World." Named the "Definition of Social Entrepreneur" by Forbes when he was just 17, Jared is now one of the foremost experts on millennials. He consults for some of the largest companies in the world on how to marke...

Shep Hyken talks with Dina Dwyer-Owens, the Co-Chair of The Dwyer Group, a billion dollar franchise organization with more than 1,700 franchisees. Her business success has been built on a proven Code of Values, and she proves how any and all organizations can be more successful and have happier and engaged employees by creating and living by their own Code of Values. Her book "Values, Inc" is bein...

Shep Hyken talks with Brian Kramer on how there is no B2B or B2C. It is H2H, Human to Human. Businesses do not have emotion. Products do not have emotion. Humans do. Brian also shares important information about the concept of sharing in business. His newest book, "Shareology," takes a look at the power of sharing content and how individuals and companies of all sizes can take full advantage of do...