Amazing Business Radio

Shep Hyken talks with Dr. David Moffet about how he uses customer service as the "ultimate business weapon" in his business. Dr. Moffet is one of the most successful dentists in the world and understands that being a dentist is really about business. His secret is to create what he calls the UPE, the Ultimate Patient Experience. Even though Dr. Moffet is a dentist, his ideas cross all industries....

Shep Hyken interviews Dr. Alan Zimmerman about his new book, "The Payoff Principle." Dr. Zimmerman believes that everyone deserves to be happy and successful in their personal and professional lives, and tells us that knowing your purpose, passion and process is the key to doing so. It's about having the right mind-set and an appreciation for the good that comes your way. Do you want to happier? M...

Shep Hyken talks with Jeanne Bliss, the original Chief Customer Officer, about strategies and ideas that the customer-focused organization does to keep and grow their customer base. This is important for any business of any size. None of this is theory as Jeanne was the COO for Lands' End, Microsoft, Coldwell Banker and Allstate Corporation. She has an incredible background, and she generously sha...

Shep Hyken interviews Josh Turner, the founder of Linked Selling, a marketing firm that specializes in using LinkedIn for lead generation. It doesn't matter what type of business you have, or how big or small your business is, you will learn LinkedIn strategies to help you get leads and sell more. In addition, Josh shares an excellent strategies that uses webinars to help build business. Josh know...

Shep Hyken talks with Stacy Tetschner, the CEO of the National Speakers Association. You don't have to be a professional speaker to enjoy and learn from this episode of Amazing Business Radio. Stacy explains that everyone is a speaker. Everyone has a story to tell. It may be to your customer, your team at work, your boss or your fellow employees. And, in case you want to learn about the business o...

Shep Hyken interviews Connie Podesta, award winning speaker, bestselling author, entrepreneur, educator, playwright, actress, comedienne, career coach and therapist. Connie shares ten things to quit before you die. Some find Connie to be counter-intuitive and a little "in your face," and that's just fine with her. She tells it like it is and won't hold back. If you want to be happier in life and m...

Shep Hyken interviews Steve Spangler, a teacher that turned entrepreneur, going from the classroom to the boardroom. His story is filled with business lessons. He's appeared on TV over 1,000 times and will be back for his 17th episode on Ellen. Steve's business went "viral" when his YouTube videos started going "viral." He has over 850,000 YouTube subscribers with over 160 million views. He'll sha...

Shep Hyken interviews Sam Silverstein, business expert and author of "No More Excuses" and the upcoming book, "Non-Negotiable: The Story of Happy State Bank and the Power of Accountability." Sam shares the concept of accountability and how important it is to virtually any organization's culture. He shares his "Five Elements" that create a culture that inspires and prioritizes accountability. More...

Shep Hyken interviews Mark Eaton, an NBA All-Star who played 12 years with the Utah Jazz. Since retiring from a successful career as a seven foot, four inch basketball star, Mark has continued his success in the business world, helping organizations create winning teams. In this episode of Amazing Business Radio, Mark shares the "Four Commitments of a Winning Team." You'll learn the importance of...

Shep Hyken talks with Mel Kleiman, hiring guru, about the state of the labor market, the biggest mistakes employers make in an interview, the biggest mistakes applicants make in an interview, and more. Kleiman shares what you need to know and the questions you should ask to get the best talent to work for you. Conversely, if you are looking for a job, you will get tips to make sure the company you...

Shep Hyken talks with Ricky Kalmon, motivational speaker and celebrity hypnotist, about the power our words and mind have to influence others - and ourselves. Ricky talks about hypnosis, its misconceptions and how we can use techniques to help us be better in our personal and professional lives. The words we use have incredible impact and can trigger emotional reactions that will help us improve p...

Shep Hyken talks with Gregg Lederman, CEO of Brand Integrity and author of "Engaged! Outbehave Your Competition to Create Customers for Life." Gregg gives us ideas on living your brand, how to create motivated and committed employees, what makes a trusted leader and more. He shares a powerful concept he calls the One Minute Reminder, which has literally transformed corporate cultures and created e...

Shep Hyken interviews Maxine Clark, the Founder and former Chief Executive Bear at Build-A-Bear Workshops. Maxine opened her first store in 1997 when a ten-year-old girl suggested she open a store where kids could "build" their own teddy bears. The successful chain grew to more than 400 stores worldwide. That story by itself is amazing, but Maxine shares much more as she talks about her background...

Shep Hyken visits with John Ruhin, the #1 Cutco Knife salesman in the world. John shares how he has sold millions of dollars of knives and how it turned into passion to create memorable and appreciated gifts. Today John 's company creates gift programs (that include much more than knives) for clients that span across all sizes and industries. John's philosophy is that appreciation is about the rec...

Shep Hyken visits with Dr. Tony Alessandra, the bestselling author of 30 books that have been translated into more than 50 languages. Dr. Alessandra enthusiastically shares his expertise in personality and behavioral styles, describing the four styles in the DISC model; Dominance, Influence, Steadiness, and Conscientiousness. Once you understand your style you can adjust and adapt to others, which...

Shep Hyken interviews Lisa Greene-Lewis of TurboTax about filing taxes and saving money. Lisa shares great tax advice and mentions the most common mistakes people make when they file their taxes as well as a number of surprising deductions that many people miss. You have to pay your taxes, but you shouldn't pay more than you have to. Learn more about your ad choices. Visit megaphone.fm/adchoices

Shep Hyken interviews Don Hutson on Selling value and Negotiation. Don has written 14 books and is a #1 New York Times bestselling author. He is a guru in the world of sales training. Everyone is in sales, whether they are selling a product or just selling themselves. In this interview he shares the four types of negotiation that you must know to be successful. He also shares incredible sales tips...

Shep Hyken visits with Ben Newman, bestselling author, International speaker and performance coach. Mr. Newman has coached leaders in business and super-star professional athletes. In this interview Ben shares how his childhood background prepared him to deal with the ups and downs in life. He shares his six Mental Training Tools that have been put to the test by athletes in the NFL, PGA, NCAA, Fo...