Amazing Business Radio

Shep Hyken speaks with John DiJulius, international consultant, best-selling business author and owner of the award winning John Robert’s Spa. John shares ideas from his latest book, “The Customer Service Revolution.” They discuss the radical overthrow of conventional business mentality which is transforming what employees and customers experience. This provides an opportunity for higher sales, a...

Shep Hyken speaks with coaching and retention expert Michael Bungay Stanier on coaching for customer service. They discuss coaching methods and tips from Michael’s new book, “The Coaching Habit: Say Less, Ask More, & Change the Way You Lead Forever.” Great customer service starts by hiring the right employees. Then you not only train, but coach them to success. Michael shares tips, techniques and...

Shep Hyken talks with Vala Afshar about how customer service is the future of marketing. Vala is the chief digital evangelist for Salesforce and author of “The Pursuit of Social Business Excellence.” He was named the most influential social media contributor on twitter for CMOs, CIOs, and CFOs. In this lively conversation Shep and Vala discuss how technology has evolved customer service into the “...

Shep Hyken discusses how to create and maintain a customer-focused culture with Donn Sorenson, speaker, philanthropist, and Regional President of Mercy, a large healthcare organization based in St. Louis, MO. Donn shares his leadership principles and how they help to drive customer service and experience. He also shares tips from his new book, “Big Hearted Leadership: Five Keys to Create Success T...

Shep Hyken speaks with customer service expert, international speaker, best-selling author, and business owner, Marilyn Suttle about customer loyalty. They discuss mistakes leaders can make that hurt customer loyalty, and explain the different expectations customers have, and the level of importance each expectation plays in gaining customer loyalty. She also shares tips from her new book, “Taming...

Shep Hyken interviews marketer, speaker, author, and “The Idea Man”, Steve Miller about Marketing. Steve shares common marketing mistakes, and offers non-traditional ways to improve your marketing and avoid mistakes. So, don’t make a mistake and miss this episode of Amazing Business Radio! Learn more about your ad choices. Visit megaphone.fm/adchoices

Shep Hyken speaks with Andrea Michaels, CEO of Extraordinary Events, Pillar of the Industry award winner, and author on overcoming obstacles and conflict. Andrea shares her story on how she became one of the most recognized event planners in the world and provides lessons on how to properly handle crises. Everyone will encounter conflicts throughout their life. If you want to learn some great less...

Shep Hyken discusses marketing and sales with, CEO and Co-Founder of Revizzit, Nick Night. They discuss creating your 21st century fan club by offering exclusive content through untraditional means. Nick shares some great ideas and tactics he uses within his company – ideas that everyone can apply to their businesses. You’ll also learn about Revizzit.com, a publishing platform that is revolutioniz...

Shep Hyken speaks with Karin Hurt, Leadership speaker and CEO at Let’s Grow Leaders, and David Dye, award winning author and owner of Trailblaze Inc., on leadership. Karin and David share techniques from their new book, “Winning Well: A Manager’s Guide to Getting Results---Without Losing Your Soul.” Their focus is on developing people. They show you how to escape the metric maze and focus on getti...

Shep Hyken speaks with Matt Hall, author, co-founder and president of Hill Investment Group, about investing. He shares some details from his new book, “Odds On: The Making of an Evidence-Based Investor.” Are you interested in a powerful investment strategy for your long term financial success? Of course you are, but finance and investing can be boring...not this book and not this interview! Tune...

Shep Hyken speaks with fellow customer service and experience expert and author, Adrian Swinscoe. Adrian shares insights and tips from his new book, "How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing". This episode will not only share how to create a better customer experience, but it will guide you to create an amazing customer experience for every customer. Most importantl...

Shep Hyken speaks with New York Times Bestselling author, speaker, and philanthropist, William (Bill) Donius, about thinking differently. Bill shares his methodology from his book, “Thought Revolution: How to Unlock Your Inner Genius.” He shares very specific techniques that you can put to use immediately. It’s time for you to stop saying you’re going to think outside the box, and start doing it!...

Shep Hyken speaks with relationship expert, author, and hall of fame speaker, Jim Cathcart, on his take on personal development. Jim shares tips that everyone can utilize to make the world, and most important, your life better. He shares his path to success and his ideas and strategies about being positive and taking control of your life. From CEOs, to entrepreneurs, to students - everyone can ben...

Shep Hyken speaks with Stan Phelps, author, experience architect, speaker, founder and Chief Measurement Officer of 9 Inch Marketing. They discuss the value of the customer experience and how some of the best companies exceed their customer’s expectations. Stan shares details and tips from his Goldfish anthology and his TEDx event “The Power of G.L.U.E.” If you value your customers and want to pro...

Shep Hyken interviews Anna Liotta, author, award-winning speaker, creator of Generationally Savvy™ Communication Solutions, founder of Generational Institute, & CEO of Resultance. Anna talks about the different generations, giving great insights on how to understand the differences and how to apply that knowledge to better serve your customers. Everyone can benefit from learning to communicate wit...

Shep Hyken speaks with author, attention expert and keynote speaker, Neen James. They discuss the importance of paying attention, and how paying the right amount of attention to the right things can actually save both time and money. Learn how to disconnect when necessary and apply your attention appropriately to succeed in both your business and personal life. So stop multitasking and pay attenti...

Shep Hyken discusses leadership with Mark Hunter, The Sales Hunter, keynote speaker, author, and sales trainer. Mark explains the differences between managing and leading, sharing great examples on how leading makes a better impact than managing. If you are an entrepreneur or involved in any management role, this show has some great insights on how to lead your team. Learn more about your ad choic...

Shep Hyken interviews Marc Elliot, public speaker and author, about overcoming obstacles and how he was able to fulfill his dream of becoming a public speaker. Marc had Tourette’s syndrome, and despite the preconceptions of his supposed incurable disorder, through changing his mindset, he was able to defy modern-medicine and conventional thinking. His story will inspire you and give you confidence...

Shep discusses embracing your customer complaints with Jay Baer, marketing consultant, social media guru, speaker and New York Times best-selling author. In Jay’s new book, “Hug Your Haters: How to Embrace Complaints and Keep Your Customers,” he shares why complaints are actually good for business. He explains his “hug your haters” concept and why you should respond to customers in every channel....

Shep Hyken discusses business etiquette and the cultural differences of doing international business with Tom Eggemeier, President of Genesys, a customer experience software company, specializing in creating great customer service experiences. Doing business internationally can sometimes be tricky. Listen to Tom share some of his experiences and tips on how to conduct business internationally. Aft...

Shep discusses seven brand strategies with Denise Lee Yohn, consultant, speaker, and author on brand-building. This show shares tips from her best-selling book "What Great Brands Do: The Seven Brand-Building Principles That Separate the Best from the Rest." These are amazing ideas you can use to help make your business successful. Learn more about your ad choices. Visit megaphone.fm/adchoices

Shep Hyken discusses creating a plan for success in your personal life and in business, with Govindh Jayaraman. In his new book “Paper Napkin Wisdom: Your Five Step Plan for Life and Business Success,” great leaders share pearls of wisdom simply and briefly - on a Paper Napkin. Govindh’s goal is to show people everywhere how they can be successful, and change the world in the process. So if you wa...

Shep Hyken discusses attracting more loyal, repeat customers and leveraging social media with speaker, author, and growth innovator, Ford Saeks. Ford shares some expert tips on dominating search engines and generating leads that convert into loyal customers. These tips will help you expand your reach, build your database, and make more money. Learn more about your ad choices. Visit megaphone.fm/ad...

Shep Hyken speaks with Dennis Snow, professional speaker, bestselling author of “Lessons from the Mouse” and a man with a passion for service excellence. His abilities were born and developed while working at The Walt Disney World Company. Dennis shares his tips from Disney on how to provide exceptional customer service incorporating the entire customer journey into the customer service experience...

Shep Hyken interviews Scott Page; rock star musician (Pink Floyd), technologist, and entrepreneur, about media and technology and their impact on the entrepreneur/artist. Scott has worked with the great minds and talent of: Pink Floyd, The Rolling Stones, Garth Brooks, Will Smith, Elon Musk, and Quincy Jones, just to name a few. He shares his insights on technology, creating your "superfan" (loyal...