ADD Systems ADDcast

In this ADDcast episode, CSI Committee co-chairs Eric Boberg from Dysart's and Doug Beverage from Crystal Flash discuss the formation of the new Core Systems & Integrations (CSI) Committee, which combines technical and integration-focused discussions into a collaborative forum for all AUG members. They share the committee’s vision, upcoming topics such as server architecture, cloud vs. on-...

Amy Katsigiannis, BTC & Special Projects Coordinator, and John Coyle, VP of Sales, recap the 2026 Business Tech Conference. They highlight the event’s focus on client collaboration, from panel discussions and ADD User Group meetings to partners showcased in the Exhibitor Hall. The conversation also explores major product announcements, including Raven for Android and ADD Atlas Intelligence. CO...

BTC & Special Projects Coordinator Amy Katsigiannis joins ADDcast to share what attendees can expect at the 2026 Business Tech Conference. She covers key registration and travel tips, session and exhibitor highlights, user group activities, and the networking events designed to help attendees make the most of ADD Systems’ premier user conference. CONNECT WITH ADD SYSTEMS ADD Systems:  ⁠⁠⁠⁠⁠⁠⁠⁠...

Rich Rutigliano, President of PriMedia, joins ADDcast to explore how customer self-service portals have evolved in 2026. He shares how energy marketers are using customization, embedded payments, price protection enrollment, and first-party data to accelerate cash flow, reduce CSR volume, and create more personalized customer experiences. He also explains what companies should reassess if their po...

Marci Gagnon, VP of Strategic Alliances, and Jonathan Gilbert, Director of Business Development at Qualpay, break down recent credit card fee changes. They discuss what the swipe fee settlement actually impacts, the growing cost pressures tied to commercial cards, and what marketers can do now to protect margins and optimize payment data. CONNECT WITH ADD SYSTEMS ADD Systems:  ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠...

Scott Huckeba, Intevacon Territory Sales Manager, discusses Intevacon's growth, expanding network, and the tools they deliver to help petroleum marketers optimize operations. He also gives a sneak peek at Intevacon’s upcoming release that expands pricing capabilities. CONNECT WITH ADD SYSTEMS ADD Systems:  ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://addsys.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ LinkedIn:...

Janice Phelps, Vice President – Direct Sales & Services at Blue Moon Industries, previews Blue Moon’s upcoming attendance and sponsorship of the Business Tech Conference. She mentions that Blue Moon’s BTC session will focus on an overview of Microsoft Dynamics GP and the new Business Central. She also shares her enthusiasm for meeting with ADD customers and team members. CONNECT WITH ADD SYSTE...

In this episode of ADDcast, ADD Systems President Bruce C. Bott and  Vice President and COO Rob Culbertson delve into ADD Systems’ 2025 accomplishments and the goals for 2026. They share a preview of our upcoming Business Tech Conference in Disney World in May, and discuss the evolving energy landscape, the impact of AI, the continued importance of the ADD User Group, and what lies ahead for ADD S...

Phelicia Blake and Kylee Withers, the 2026-2027 Walt Disney World Ambassadors, discuss some tips and tricks for 2026 BTC attendees. They mentioned some of their favorite Disney World restaurants, using the My Disney Experience app, fun activities to do at various parks, and a preview of an exclusive BTC-attendee event at Star Wars: Galaxy's Edge. CONNECT WITH ADD SYSTEMS ADD Systems:  ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠...

In this ADDcast, Andrew Katsigiannis, Director of IT and Customer Support at ADD Systems, and Kaizad Madon, ADD Energy/E360 Product Manager at ADD Systems, discuss backup best practices to ensure viability when you need them most. They discuss the difference between virtual machine and database backups, how often each should be run, and how they fit in an overall cybersecurity strategy. CONNECT WI...

In the latest episode of ADDcast, Alec Hulbert of Tiger Fuel and Severine Gimenez of Port Consolidated, chairs of the new  ADD User Group Finance Committee, introduce its intent and their plans to create an impactful group. They go over how the Finance Committee formed, what topics it will focus on, and, due the the nature of finance touching many different functional areas, how they plan to partn...

In the latest episode of ADDcast, Jeff Lenard, Vice President of NACS – Media and Strategic Communications, and Chris Kiernan, Director of Operations – Retail/Wholesale at ADD Systems, gather together to discuss the NACS Show. They explain how to make the most of the conference and what to expect from its 2025 iteration. CONNECT WITH ADD SYSTEMS ADD Systems:  ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://addsys....

Stephanie Gifford, Operations Manager, and Nancy McDonald, Dispatcher at Phil's Propane based out of Tiverton, RI, explain how ADD Systems software has helped Phil's Propane become more efficient. Ideal drops, optimizing routes, and transitioning will-call customers to automatic accounts are just a few aspects they've enhanced to be more profitable. They credit Jim Gillis, Energy Consultant at ADD...

Amy Katsigiannis, BTC and Special Projects Coordinator, talks about the 2026 Business Tech Conference. Amy shares the history of the BTC, why Disney remains the perfect host location, and what’s in store for attendees, including informative sessions and networking to special events like a private night at Star Wars: Galaxy’s Edge. Plus, hear about new updates, including the Whova app for registrat...

In this episode of ADDcast, Megan Carr, AUG President and Director of Logistics at Paraco Gas, and Justin Bolus, AUG Vice President and Wholesale Fuel Director of Bumgarner Oil, discuss serving as AUG chairs. They explore the benefits of leadership, the power of networking, and how AUG committees drive collaboration and innovation among ADD Systems users.  CONNECT WITH ADD SYSTEMS ADD Systems:  ⁠⁠...

In this ADDcast episode, we welcome back Jim Gillis, Energy Consultant at ADD Systems, to discuss a key challenge in the industry: generating profit from service departments. Jim shares insights on how competitive pressure leads many companies to offer no-charge services and the hidden impact this has on profitability. He also introduces a best-practice solution developed by ADD Systems to help cl...

In this episode of ADDcast: Bryan Walline, Lead Developer of Business Intelligence at ADD Systems, speaks about Atlas, our web-based reporting tool that streamlines data analysis and automation & Zach Swartley of Penn Valley Gas discusses the ADD User Group's Business Intelligence and Reporting Committee’s focus on leveraging data for better decision-making. CONNECT WITH ADD SYSTEMS ADD Sy...

In this episode of ADDcast, we delve into ADD Systems' successful 2024, featuring over 100 product releases and thriving client relationships. We explore the vital role of the ADD User Group in shaping the future of our software. Plus, our leadership discusses the evolving energy landscape, the impact of AI, and what lies ahead for ADD Systems in 2025. CONNECT WITH ADD SYSTEMS ADD Systems:  ⁠⁠⁠⁠⁠⁠...

In the latest ADDcast episode, Sandy Glenn, ADD Systems’ HR Administrator, talks about ADD Cares, the company’s volunteer-led charitable program. She celebrates employee efforts, such as the $21,000 raised for Kurling for Kids by Stanley Fong. That total includes some $3,000 in contributions from ADD as a company and fellow employees. Sandy also invites ideas for 2025 initiatives. CONNECT WITH ADD...

In the latest episode of ADDcast, Tom Clark, Senior Implementation Specialist, shares his top tips for clients, emphasizing the importance of empowering and rewarding employees, incentivizing customer referrals, and optimizing software features for efficiency. He outlines best practices for digital customer communication and the value of ADD Systems’ user forums. Tom also discusses his career and...

In the latest episode of ADDcast, Grant McAllister and Tracie Nall, Major Account Manager and Account Manager at ADD Systems, respectively, reflect on the hot topics from NACS 2024. They discuss the rise of AI as the most talked-about trend, particularly its impact on improving store operations. Additionally, they explore innovations in foodservice and recipe management, highlighting ADD eStore as...

In the latest ADDcast, Steve Gent, New England Account Manager at ADD Systems, discusses the past, present, and future of artificial intelligence (AI). He starts with the meaning and history of AI and then mentions present applications of how AI is used. Steve also explains the ways AI affects and can potentially improve the energy and c-store industries. CONNECT WITH ADD SYSTEMS ADD Systems:  ⁠⁠⁠...

In the latest episode of ADDcast, Scott Tucker, Operations Process Manager at Paraco Gas and Chair of the ADD User Group Raven/Delivery Committee, discusses Paraco Gas' longstanding partnership with ADD Systems. Highlighting his role within the AUG, Tucker shares the benefits of collaborating with peers to prioritize software enhancements and address industry challenges. He encourages other us...

In the latest episode of ADDcast, we discuss the 2026 BTC with Paul Borneman from Island Energy and Amy Katsigiannis from ADD Systems. Paul discusses the benefits he found from the 2023 BTC, and Amy explains the process of making the BTC successful. The 2026 BTC promises informative educational sessions, new product announcements, countless opportunities for professional growth, and relationship-b...

Steve Tymikiw, ADD Systems' Customer Support Manager, discusses the importance of annual software upgrades, using a test database, and scheduling during less busy times. Steve explains that thorough preparation and collaboration with project managers, especially for first-time upgraders, is key to a successful implementation. CONNECT WITH ADD SYSTEMS ADD Systems:  ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://addsys.com⁠...