A New Era of Dentistry

Is the divide between your front office and clinical team costing your practice money? Getting dental insurance claims paid on time requires more than just good billing administration; it requires a unified team approach. In this episode, Ashley Bond sits down with her sister and former hygienist, Lauren Stanford, to tackle the friction that often exists between the clinical staff and the billing...

Most dental practices are losing money to insurance billing mistakes and they do not even realize it. Behind every unpaid claim, denial, and delayed reimbursement is a hidden system problem that slowly drains the health of a practice and the peace of mind of the people running it. In this episode, Ashley Bond shares the personal story behind Wisdom and how growing up in her father’s dental practic...

Many dental teams feel a constant pressure to stay ahead of the curve without knowing exactly how to navigate the technical world. This discussion explores how artificial intelligence serves as a tool for efficiency rather than a replacement for people, highlighting its journey from early data algorithms to modern language models that anyone can use. From drafting complex insurance narratives and...

Struggling to understand why your dental practice is collecting less even when you are working harder? You are not imagining it. Across the U.S., dental practices are facing a growing crisis of uncollected revenue. In this episode, Ashley Bond breaks down the real reasons collections have become so difficult, from the complexity of dental insurance to staffing challenges, system breakdowns, and th...

You are the glue that holds your practice together, but who is holding you together? This is your essential guide to confronting the silent crisis of burnout and finding the leadership and community needed to truly thrive in dental office management. This podcast dives deep into the unseen burden carried by the person running the front lines of the practice: the dental office manager (OM). It high...

Technology can streamline your dental practice, but it should never replace the human touch that builds trust and lasting relationships. In this episode, Ashley Bond and Savanah Carlson explore how innovation and empathy can work hand in hand to create a more connected, efficient, and fulfilling dental experience. From leadership lessons to the power of authentic communication, they uncover what i...

Burnout in dentistry is more than just feeling tired — it’s that sense that no amount of rest will ever be enough. Ashley Bond knows this firsthand, from her time at the front desk to her experience in the dental chair. She shares the real stressors that wear teams down: endless insurance headaches, staff turnover, and even the little daily frustrations like printers breaking at the worst possible...

Clinical notes could be the reason your claims get denied. Here’s how to fix it. In this episode of A New Era of Dentistry, let’s dive into one of the most overlooked causes of delayed or denied dental insurance claims: incomplete or unclear clinical notes. You’ll learn why billing starts in the back office, not with the billing team, and how the entire dental team from assistants to providers can...

She’s cutting the middleman and rewriting how dental care works—Megan Lohman is making affordable dental a reality, not a privilege. In this powerful episode, Megan Lohman opens up about how she’s transforming the traditional dental landscape. As co-founder of Plan Forward, she’s created a model that removes the need for insurance, giving both patients and providers a cleaner, more transparent way...

Make your dental practice unforgettable - beyond just good clinical care. Discover how small yet meaningful gestures—like custom-engraved toothbrushes, perfectly timed gifts, and heartfelt patient interactions—can transform your practice’s word-of-mouth marketing. It’s not just about flashy promotions or gimmicks; real success comes from building trust and delivering genuine care at every level, f...

When a successful dentist discovered how to reduce his house payment to just $24.19 per month, it sparked a revolution in dental practice financial management. Now, Howard Polanski helps dentists transform their cash flow, achieving an average of $65,000 improvement in their first year alone. In this episode for dental professionals, Howard reveals his strategic approach to financial freedom, show...

Have you ever wondered how understanding metrics can revolutionize your dental practice and enhance patient care? In this enlightening episode, we sit down with Dr. Aditi Agarwal, the co-founder and Chief Growth Officer of Practice by Numbers. Dr. Agarwal shares her diverse experience within the dental industry, from starting at a young age to becoming an associate, solo practitioner, practice own...

Are you ready to uncover the secrets that keep dental practices safe, compliant, and thriving in today's fast-paced world? In this episode of A New Era of Dentistry, we explore how digital tools and proper documentation can transform your practice. Discover strategies for handling OSHA requirements, tracking CE credits, and building systems that safeguard your team and patients. Key Takeaways: The...

Struggling with inefficiencies in your dental practice? Discover simple yet powerful strategies that utilize resources in Dentrix to streamline your daily operations, improve patient communication, and prevent financial headaches! In this episode, we dive into the four essential daily reports every dental office using Dentrix should master. From balancing day sheets to handling claims allocations...

Is outsourcing the answer to creating a better front desk experience in dental offices? In this episode, Ashley Bond and Stephenie Neville dive into the pros and cons of outsourcing front desk tasks versus managing them in-house. Discover practical tips on preventing team burnout, streamlining billing, and providing a top-notch patient experience. Perfect for dental practice owners, and office man...

How can sobriety change the way we approach social and professional settings? In this episode of Wisdom, Ashley Bond talks with Laura Nelson, founder of Sober Life Rocks, about their experiences with sobriety and creating safe spaces for non-drinkers. They dive into 'Sober October,' inclusive events, and breaking the stigma around alcohol-free living. Don’t miss this insightful conversation about...

How can integrating psychology reshape the future of dental practice management? Join us as we sit down with Jonathan Bonanno, CEO of Zia and PhD candidate, to dive into the power of psychological safety and empathetic leadership in transforming dental practices. This episode is packed with wisdom on leadership and practice improvement you won’t want to miss! Connect with Jonathan Email: jb@talent...

Host Ashley Bond of Wisdom and and guest JJ Littrell from Tuatara, a strategic finance agency for dentists, explore strategic financial insights for dental practices. The discussion emphasizes the nuanced consideration of hiring associates and the vital role of finance in enhancing business decisions and practice growth. Reach JJ and the Tuatara team at https://growwithtuatara.com/. Contact Ashley...

Tune in to explore the challenges dental practices face in maintaining a strong social media presence, especially during staffing shortages and time constraints. Dental practice marketing expert Rita Zamora of Connect 90 and dental billing expert Ashley Bond of Wisdom discuss the importance of consistent marketing, even during busy periods, and how social media can be used not only to attract new...

In this episode, Lynne Leggett, CEO of Victory Dental Management, shares her coaching approach to leadership in dental practices. She emphasizes the dentist's role as a coach, with the practice manager as an assistant coach, to build a strong team culture through clear boundaries and expectations. Lynne highlights how many practices struggle due to a lack of leadership focus, urging dentists to pr...

Teresa Duncan and Ashley Bond dive deep into the challenges and intricacies of managing a dental office. They discuss a wide range of topics, from empowering dental assistants to prioritizing tasks and leveraging modern technologies like artificial intelligence (AI) for efficiency. You can reach Teresa at https://www.odysseymgmt.com To schedule a discovery with Wisdom, copy/paste: bit.ly/44zkRQH E...

In this episode hosts Ashley Bond and Stephenie Neville dive deep into the realm of dental practice training with expert Brenda McNulty of DSO Facts. Together, they explore the critical role of Standard Operating Procedures (SOPs) and the steps necessary to ensure their effectiveness and implementation. Brenda offers a wealth of knowledge, experience, and actionable advice for dental practices aim...

A listener shares their troubling experience with a new associate dentist. The office manager recounts observing questionable clinical skills and poor treatment of dental assistants, leading to conflict and distress. Despite raising concerns with the practice owners, the situation worsens, resulting in the office manager's resignation and the eventual firing of the problematic dentist. Discussion...

In this episode, Dr. Dar Radfar (aka Dr. Rad) joins us to explore the critical role of sleep in overall health, emphasizing the severe consequences of untreated sleep apnea, such as increased cancer risk and reduced life expectancy. He discusses symptoms of sleep apnea and advocates for dentists to actively identify these signs. He also addresses why sleep issues are often under recognized in dent...

Explore how the unique accounting setup of dental practices can lead to embezzlement risks. Many dentists, focused on patient care, may overlook warning signs like behavioral changes in staff or financial discrepancies. Learn practical tips to safeguard your practice and maintain financial integrity from expert David Harris, CEO of Prosperident. To get in touch with wisdom go to withwisdom.com, or...