A New Era of Dentistry

Miscommunications during patient transitions can lead to confusion and inefficiencies, but with the right strategies, your practice can run smoothly. In this episode, we delve into the essential process of patient handoffs from the clinical team to the admin team in a dental office, including role play! To get in touch with wisdom go to withwisdom.com, or here: bit.ly/44zkRQH. Email us at info@wit...

Ever dealt with a coworker whose antics belong in a sitcom? You’re not alone! In this week’s Dental Drama spotlight, we're diving into the bizarre and often hilarious world of tumultuous team members. Ashley kicks things off with her unforgettable story of "The Sunbather". Steph shares a jaw-dropping tale of a doctor who had a rather unorthodox use for a dental scaler—hint: it involves his rear en...

Explore the growing issue of burnout in the dental industry. Burnout affects everyone from office managers to dentists, driven by staff shortages, excessive duties, and emotional stress. We discuss key causes like poor communication and the struggle of wearing too many hats.. Listen to practical tips and improve your practice’s well-being, and most importantly - your own. To get in touch with wisd...

In this episode the hosts are joined by Dilaine Gloege, a certified expert in dental coding and a renowned dental speaker, author, and consultant from Tidewater Dental Consulting. The discussion focuses on the critical issue of inappropriate billing practices within dental offices. Dilaine explains the nuances and legal implications of misrepresenting who performed treatments. She emphasizes the i...

Join us for a deep dive into the essentials of Clean Claims submission in dental insurance billing. We discuss why accurate patient and insurance demographics are critical and emphasize the importance of attaching the right documents. Learn how to avoid common pitfalls, and avoid claim rejections. Listen for practical tips on streamlining your claims process to ensure timely payments and smooth de...

This episode explores a case of embezzlement in a dental office in Indiana, where a mother and daughter allegedly stole over $50,000 by convincing patients to pay in cash, which they pocketed instead of depositing. The hosts discuss the financial and operational impact of such crimes on dental practices and stress the importance of vigilance in financial management and regular audits. Drawing on p...

In this episode of a New Era Of Dentistry, hosts Ashley Bond and Stephenie Neville delve into the crucial topic of avoiding improper dental insurance billing. They discuss the importance of accurate record-keeping, understanding EOBs, and having billing experts in your practice. They highlight common examples of improper billing, such as listing the wrong provider on claim forms, altering service...

In this episode of "A New Era of Dentistry," the hosts interview Shelley DeGroff, CEO of PPO Advisors, about the complexities of credentialing in dental practices. Shelley explains what umbrella companies are and their role in expanding network reach for insurance providers by serving as third-party administrators. She delves into the pros and cons of using umbrella companies versus direct contrac...

In this episode, Ashley Bond and Stephenie Neville dive into the crucial topic of preventing surprise dental bills, emphasizing the importance of thorough insurance breakdowns. She shares real-life examples, such as a patient named "John," who faced unexpected costs due to an overlooked waiting period for crowns, highlighting how such surprises can erode patient trust and result in negative review...

Join hosts Ashley Bond and Stephanie Neville as they delve into a gripping story shared by a dental office manager. Amid the daily challenges of dental practice, what happens when personal affairs spill over into professional life? This episode unpacks the emotional confrontation between a doctor’s wife and a hygienist, revealed through an anonymous tip, and its impact on the team. Tune in as we e...

Dive into the evolving world of dental billing with hosts Ashley Bond and Stephenie Neville. Discover how Ashley's journey led to the creation of Bond Dental Billing and her partnership with Wisdom, aimed at transforming dental practices with innovative solutions. To get in touch with wisdom go to withwisdom.com, or here: bit.ly/44zkRQH. Email us at info@withwisdom.com.

Welcome to "A New Era of Dentistry" with hosts Ashley Bond and Stephanie Neville. This podcast supports dental professionals through expert insights and practical advice. Rotating episode focal points include: -Discuss current trends in dentistry, "Hot Topics" - Review of dramatic experiences in the dental practice via news articles, listener submitted stories, and personal experience , "Dental Dr...