Visionary Voices

Heather Jones, Senior Director of Customer Engagement at Tendo , provides insights on the benefits of internal customer relations as a way for uplifting external customer engagement. Heather's insights are good approaches and reminders for the importance of engaging leadership.

What is the impact of Work Culture on Employee Retention? Join host Bob Madeiros and his guest, Ms. Nancy Millan, the Hillsborough County Tax collector, as she shares her insight into this very important concept.

Dr. Sampson Gholston, PhD in industrial and Systems Engineering, professor for 27 years at the University of Alabama at Huntsville and current Department Chair for Industrial, Manufacturing, and Systems Engineering at the University of Texas at Arlington provides insights on the utility of Artificial Intelligence. Dr. Gholston offers perspectives on how AI introduces moral and ethical challenges,...

Elaine Flesch, Texas CPA and Cyber Security Leader , a recognized woman leader in the Dallas community, shares her career journey into leadership positions and offers advice and support for considering alternate career choices. Emphasis on leader engagement with staff in promoting the value of various skill disciplines for role and responsibility growth as well as the value of cultural diversity a...

Ken Perry shares insights on the importance of innovation and constantly re-thinking, re-inventing and re-defining in order to ensure personal and organizational resiliency, stability and sustainability.

Maria Nardi is the Director of Miami-Dade County Parks Recreation and Open Spaces - the third largest such organization in the United States. Join us as she shared her organization's journey to developing a culture that is part of their brand. Hear how it has impacted her department, as well as some of the challenges around a having a poor culture. To see more about this organization go to https:/...

Jeff Harris, Pasco County 's Organizational Performance Advisor, Serling Master Examiner, and seasoned manager with roots in W Edwards Deming and Total Quality Management describes the transformational benefits of Pasco county's focus on leadership growth through a robust training and support system.

Victoria Dune-Chari Baldrige Fellow,, Baldrige and Sterling Master Examiner, and AVP of Quality Operations at Wellstar Health System shares insights on the importance of a Leader's Personal Why, the importance of AIDET, how to tell a story with LETCI and constructing a Legacy of Leadership style.

Join host Bob Madeiros on this retrospective view of the 32nd Annual Sterling Leadership Conference. Hear from a number of attendees of this event sharing their perspectives.

Debbie Vass, Vice President of Quality Initiatives for Patient Care EMS and a 30 year Registered Nurse discusses how focusing on customer engagement metrics that describe how easy it is for customers to conduct business with you can help to deepen customer loyalty.

Dr. Michael Hilley provides leadership perspectives on changes to how we interact with each other - in particularly interactions between leaders and followers. During this discussion, he touches on his chaplaincy work with the Florida Department of Corrections (aka prisons) to shed some light on dealing with tough scenarios.

Fullbright Specialist, GLOBE Researcher and Dean of the Forbes School of Business and Technology at the University of Arizona Global Campus - Dr. Maja Zelihic provides research based insights on how perceptions influence our leadership effectiveness and our day to day experiences.

Effective leadership requires building trust in order to effectively motivate each team member. Role model leadership recognizes that individuals have differing needs that must be met in order to create trust and encourage on-going motivation..

Join host Laura McNeil with her guest Mauricio Lorenzetti , Founder and CEO of Atlas and seasoned expert in Fintech in a discussion about the value of leveraging engagement and an aligned focus to ensure organizational resilience.

Join host Bob Madeiros and his guest, Jon-Paul Croom, President of Wellstar North-Fulton Hospital as they discuss High Reliability Organizations and their impact on Healthcare. Jon-Paul has played a pivotal role in advancing healthcare services in the region. Under his leadership, Wellstar North Fulton Hospital has become one of Georgia’s few Level II Trauma Centers, providing critical care servic...

Join host Dr. Laura J. McNeil as she dives deep into the intricacies of leadership with Dr. Nina Wade, a distinguished expert in industrial and organizational psychology. Specializing in organizational archetypes, Dr. Wade sheds light on the often-overlooked pitfalls of leadership opinions that restrict the utilization of human talent and skills. Through her extensive research and practical experi...

Monique Akanbi is a Field Service Director with the Society for Human Resource Management (SHRM), and was recently named to the Tallahassee 25 Women to Know!. Join Bob as they discuss many of the critical aspects of mental health in the workplace, as well as resources available to you as a leader. Today's episode is sponsored by The Sterling Leadership Conference, Igniting Leadership Excellence, h...

Dr. Gholston, of the University of Alabama in Huntsville, offers a thought-provoking discussion on the concept of Leaders as Coaches.

Dr. Bob Amason, retired US Air Force Lieutenant Colonel, esteemed university professor, and seasoned business consultant, offers invaluable insights into organizational preparation for the future and the cultivation of effective leadership mindsets. His guidance emphasizes the crucial role of leadership in shaping organizational direction and maintaining focus, advocating for the establishment of...

Join host Bob Madeiros in a thrilling discussion with Jovan Glasgow. Jovan is the Closing Keynote Speaker at this year's 32nd Annual Sterling Leadership Conference. Jovan is an experienced Leadership Coach, Author, Social Entrepreneur, Master Facilitator and Mindset Expert. As one of this generation’s most dynamic speakers and leadership coaches, Jovan delivers personal and professional developmen...

Lean Six Sigma Process Master, Transformational Change Manager and Leadership Coach, who studied in Japan under the Toyota Production System Sensei's - David Jones shares 3 key focal points to optimize organizational outcomes for all industry leaders. So What - Successfully managing overall organizational performance requires realization that your organization is a system with interdependent opera...

Host Bob Madeiros talks about the NEW Sterling Fellows program with Phil Centonze. Gain firsthand insights into the program's rigorous curriculum, from crafting organizational profiles to executing impactful capstone projects. Uncover the unique hybrid delivery model combining virtual and in-person sessions across diverse regions, where esteemed role model companies impart invaluable wisdom and fo...

Join Laura J. McNeil as she discusses leadership and hearing loss with Ken Perry.

Join hosts Laura J. McNeil and Bob Madeiros as they explain why they are excited about this podcast.