Toolbox for the Trades

In this episode, we sit down with Jeff Sample , longtime construction technologist and host of The ConTech Crew podcast, to talk about the challenges construction professionals face when adopting new tech. From the disconnect between flashy software and field usability, to the power of data-driven decision-making, Jeff shares hard-earned insights from a career spent bridging the gap between jobsit...

In this episode, we sit down with Eduard Mirzoian , Owner of Restorez Emergency Services , the first emergency restoration services company to join the show! Eduard shares his incredible journey from family business beginnings to scaling a multimillion-dollar operation across multiple locations. He dives deep into the lessons he’s learned stepping into the CEO role, including why building repeatab...

What does it take to scale a roofing business and sell it to private equity in under 16 months? In this episode, Jackie sits down with Kelly Mesaris , VP of Special Operations at LB Capital , to unpack the fast-paced, no-nonsense model that’s turning trades companies into multimillion-dollar exits. Kelly shares her journey from HVAC business owner to leading special ops across seven roofing brands...

In this episode, we sit down with Courtney Greeley , COO of Chesapeake Electric in Annapolis, MD, to explore the intersections of leadership, workplace culture, and cybersecurity. From her experience in the Air Force, NSA, and cybersecurity startups to leading a fast-growing trade business, Courtney brings her expertise on building a resilient team and protecting your business from digital threats...

Running a family business isn’t always smooth sailing — especially in the trades. Morgan Chapman , VP at Friend's Plumbing in Tampa, Florida, has navigated the challenges of leadership, company culture, and family dynamics in a way that has helped propel the business forward. Morgan shares her journey from working in sales to stepping into a leadership role at her family’s plumbing company. She un...

Jay and Amanda Mahaffey didn’t just step into ownership when they purchased Tuck & Howell Plumbing in Greenville, SC, from Jay’s uncle — they transformed it. In less than two years, they scaled the business from $4M to $11M by making tough decisions, rebranding, and streamlining operations. Jay and Amanda share their journey from employees to owners, the challenges of modernizing a 55-year-old...

Adrian Fadini , Founder of TradesFormation , knows firsthand how challenging it can be to build a successful trades business. After starting as a plumber, he faced financial struggles that forced him to sell his family home. But instead of giving up, he used the experience to transform his approach — learning from experts, refining his business model, and ultimately selling his plumbing company in...

We’re heading to “the land down under” to chat with Scott and Vicky Irwin, co-owners of Network Plumbing in Sydney, Australia, about their nearly 40-year journey of building a thriving plumbing business. They discuss how they navigated the 2008 financial crisis, the importance of hiring the right people, and the unique challenges of working as a married couple in business. Scott and Vicky bring th...

How do you create a high-performance environment in the trades? Kathryn Howard , Head of Mergers and Acquisitions at Lee's Air, Plumbing, Heating, & Roofing in Fresno, CA, tells us how, while sharing her journey from direct sales to leading a growing service business.  She discusses the importance of developing high-performing teams, how she built an international call center in Armenia, and w...

Continuous growth is a goal for many home service businesses, but it’s no easy feat. In this special episode recorded live at Pantheon, we welcome back Matt LaMartina , President and Owner of Tony LaMartina Plumbing in St. Louis. Matt returns to share the strategies that helped his company achieve rapid success, including growing 45% year over year. From overcoming cramped office space to opening...

Chris Ramsay has seen it all — growing up in a successful family business, navigating exits, and starting anew in the trades. Now the Operations Manager at ICE Heating, Cooling, and Plumbing in Las Vegas, NV, Chris joins us on our Pantheon set to share his incredible journey, from sweeping floors in his teens to scaling a 40-employee company. Chris reveals the lessons learned from simplifying proc...

Elliot Palmer , Chief Technology Officer at The Eco Plumbers out of Columbus, OH, brings a wealth of experience from retail to the trades.  Elliot shares how data-driven decision-making is transforming the trades industry. From IT crisis management and reporting to fostering a transparent culture, he details actionable strategies that empower teams to optimize performance. Elliot also highlights t...

Matt DiBara comes from a long line of professionals in the construction industry, taking over DiBara Masonry family business from his father. Matt identified a significant challenge a few years ago that he has turned into an opportunity with his new company The Contractor Consultants — find and retain qualified people for construction companies. He stopped by to discuss his professional and entrep...

Jordan Martin worked with his father as a young boy and gradually joined the family’s landscaping business, North By Northwest Lawns, LLC . He eventually convinced his brother and sister to join the company as well, and they made some disruptive changes that enabled the business to experience phenomenal growth. Today, they’re one of the largest landscaping services in Austin, Texas. Jordan stopped...

Cris Dutelle is a fourth-generation plumber who grew up in the trades and went on to start his own plumbing business, Service Plumbing . When faced with incredible adversity, Cris’s perseverance and a visit to Pantheon completely changed everything for him and his business. Cris stopped by to discuss his professional and entrepreneurial journey, how he found a very lucrative niche, and the importa...

In this episode, we dive into an inspiring conversation with Stephanie Allen , CEO of Airworks Solutions , a unique player in the trades. Stephanie takes us on her journey — from law school to leading a thriving family-run business that’s redefining plumbing and HVAC. You’ll learn how Airworks’ community-first mindset, flexible workplace culture, and mom-approved branding create a lasting impact i...

Dan Lizette , Director of Process Improvement at Mattioni Plumbing, Heating & Cooling in Downington, PA, joins us to share his strategies for scaling businesses in the trades. From rebuilding a call center team from scratch to implementing robust documentation and training systems, Dan offers actionable insights for business owners looking to optimize their operations. Learn how process improv...

Gilbert Ayala, President, and Victor Ayala, GM, of Five or Free Electrical Services in Sacramento, CA, join us to share their inspirational journey of transformation and perseverance. With roots in chimney sweeping and window cleaning, the Ayala brothers built a thriving electrical business dedicated to helping others. They discuss the challenges of overcoming a tumultuous upbringing, their entrep...

HVAC techs, how many times have you serviced an outdated unit with no manual to be found — anywhere? Bluon is changing that. Peter Capuciati , CEO of Bluon, shares how his company built the world’s largest HVAC database to provide technicians with the technical data and support they need. From wiring diagrams to troubleshooting tips, Bluon’s platform saves time, reduces frustration, and empowers t...

Ring in the New Year with a crossover from one of our other fantastic shows, Pest in Class. Hosted by Amanda Salvatore, even if your day to day doesn't involve squashing bugs, there's tons to be learned about running a service business from these interview. We'll be back next week with brand new chats for 2025 with business owners from across the industry, and thanks for spending a great 2024 with...

Happy Holidays from all of us at the ServiceTitan Podcast Network. We've been planning quite a 2025 for you, dear listener, and as part of that we want to make sure you know about the other great resources and shows we have for your service business. This episode is hand selected to make for a great learning experience, especially if you work with commercial accounts. Originally aired 11/21/2024 a...

Paul Olsen , CEO, and Kyle Sattler , COO, of Koala Cooling (Round Rock, TX), share how their complementary leadership styles have driven their HVAC and plumbing business to impressive growth.  From overhauling operational efficiencies to executing a strategic marketing approach with just a 3% spend, the duo has propelled Koala Cooling to exceed $3.3 million in annual revenue. Paul discusses the im...

It’s possible that your company is performing well and is profitable, but a ceiling is preventing it from taking the next step. The evolution from a healthy business to one that’s thriving, bringing in eight figures in yearly revenue, can meet a lot of invisible barriers.  Justin White joins us to discuss how to take the next step with your company. Since becoming CEO of K&D Landscaping in 201...

Lincoln Walpole , Chief Business Officer at Any Hour Group , joins us to unpack the importance of KPI tracking in scaling operations and boosting profitability. He recounts his journey from helping run a $10 million service business to overseeing over 2,000 employees as part of a private equity group spanning 30 locations. Lincoln shares the key metrics that drive his business, from lead funnel ef...

Earlier this fall, we recorded a ton of great conversations at Pantheon 2024, and we’re back with a pair of industry experts to extend another piece of the community present at Pantheon to our listeners. Aizik Zimerman , the CEO and owner of J. Blanton Plumbing , tells his story of how he bought a plumbing company with no experience in the industry and tripled the size of his business by cultivati...