The BHPH Morning Show

NIADA 20-group Moderator, Ben Goodman, joins along with first-time guest Jay Goninen, Co-founder of WrenchWay. We'll ask these experts for some top tips on how to find and hire the right technicians for your BHPH or LHPH shop Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (...

The customers in BHPH and LHPH will often agree to more than they should. In setting up a customer for success, we find that it is important for the sales team to learn to think "inside the box" in order to find a suitable financial structure. In this Friday episode, we'll break down the problem and offer some solutions. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning...

Negative reviews are bound to occur. Nature of the used car business, right? But how can dealers and team members best respond to achieve the most goodwill and PR possible? On this White Hat Wednesday, Georgia dealer Jack Carter joins to discuss what we view as his "winning" approach. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and F...

By definition, a deficient balance is the portion of a repo customer's account that remains unpaid after repo proceeds have been applied. The options that dealer-creditors will have in pursuing the unpaid balance will vary by state. In this Monday broadcast, we'll talk through those options as well as the ethics involved. Where we stand ethically may surprises a few ... Find the BHPH Morning Show...

Folks sometimes ask for a "blueprint" or "recipe" when it comes to BHPH/LHPH business models. There are two main types of structure that would be part of any approach that we'd be recommending. In this Friday broadcast, we'll dig into one of the two and share what there is to know about deal structure in Buy Here Pay Here and Lease Here Pay Here. Find the BHPH Morning Show on Video (Live or Archiv...

What traits and characteristics work best in BHPH & LHPH sales? Can experienced "car people" from a retail or franchise background make the transition? Join this White Hat Wednesday episode to hear Brent Carmichael's take. As a 20-group moderator with 15+ years with NCM Associates, he's been there and done that. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show...

No doubt, the customers will ask for "something reliable." How do we answer? Is reliability something we can and should promise on higher-mile vehicles? In this Monday broadcast, we'll break down the price we sometimes pay in Buy Here Pay Here for outright overselling or by simply inferring some level of dependability. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Sh...

Let's get real with the math and play with some pie charts. How much take-home pay is enough to allow BHPH/LHPH buyers to manage (your) car payments well? In this Friday broadcast, we'll consider the typical household expenditures as we back into the numbers. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, &a...

In our segment of BHPH & LHPH, we serve a customer with poor or marginal credit or perhaps no credit at all. In this White Hat Wednesday broadcast, we're asking questions about sales. In particular, we are opening an ongoing dialog around marketing, follow-up and competing to win the credit-challenged consumers. How hard should we work to win this business? Find the BHPH Morning Show on Video...

After repossession, do you (should you) ever let the customer back into the car? If so, under what circumstances do you allow the customer to redeem? On this Monday broadcast, we'll offer some tips and things to consider in navigating this important process. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, &am...

Facebook is buzzing as always. Lately, we've seen threads around capital, payment processing, tax refund traffic and more. On this Friday broadcast, we'll discuss a few of those as well as some of the topics surfacing in our conversations with clients. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, & Fri...

When dealers find themselves stuck in no-mans-land on matters of technology, etc., who will advocate on their behalf? In this White Hat Wednesday broadcast, Crystal and Luis Aguayo, co-founders of ScopeXpros join us in studio for a conversation around customer service of all kinds, including White Hat Way's willingness to step in as a trusted third party. Find the BHPH Morning Show on Video (Live...

Who is your target BHPH/LHPH customer??? To begin to shift your marketing efforts from a "shotgun approach" to a more efficient one with rifle-like precision, it is important to identify your ideal customer. In this Monday broadcast, we'll explain how the best marketing teams come to know the persona of the customers they are striving to reach. Find the BHPH Morning Show on Video (Live or Archived...

Are experienced managers with no BHPH background going to be effective??? Virginia BHPH dealer Blake Brown is looking to hire a GM/COO. She joins this Friday broadcast (11am EDT) to share her thoughts on the responsibilities of the position as well as the background and skills required for success. We're taking this opportunity to break down how retail and franchise management experience differs f...

On this White Hat Wednesday, we're taking time to recogize the "good guy" contributions of retired consultant and trainer Rick Reeves. Dating back to the 90's, many dealers across the US adopted Reeves' DCF program to enter the BHPH business. In this broadcast, several of those dealers will join the LIVE conversation including Tommy Brandis (PA), Bob Shaver (MN), Mike Duea (IA), Randy Oler (IA), B...

What are the RIGHT questions to ask on behalf of BHPH & LHPH dealers at this particular time? What do dealers most need to know be successful in the months and years to come. On this Monday broadcast, we'll list our top 10 as well as how, when and where folks can expect to hear the answers. Join LIVE at 11am EDT to add your own questions ... Find the BHPH Morning Show on Video (Live or Archive...

Private money for BHPH/LHPH continues to be a hot topic among dealers. In this Friday episode we'll offer our perspective on the pros and cons and how to make private money work well for both you and the investor(s). We'll also recap other topics filling the social media threads. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebo...

As business owners, would you buy, store, and leverage trust if you had a supplier? Would you like to have large bottles of it on the shelves, for ready use in times of need? If so, what would it be worth to you? Under what circumstances would you open a new bottle? And how would having healthy reserves translate into business value? Find the BHPH Morning Show on Video (Live or Archived) Find the...

As business advisors, we notice excellent customer service. Of course, we encounter poor service as well. In this Monday broadcast, we'll share how one small business has earned ours in a way that we can't imagine leaving. This example of mixing awareness with technology has implications for any contemporary business, including all of us in the BHPH and LHPH industry. Find the BHPH Morning Show on...

For many, BHPH sales volume (or should we say 'finance 'volume') reached record levels in February. On this Friday broadcast, we'll share the numbers coming in and share some perspective on what it suggests for the future of off-prime financing. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11a...

Are regulatory agencies (federal and/or state level) checking out dealer ads? What avoidable mistakes might you or your team be making when promoting financing? Ohio attorney Allison Harrison joins this White Hat Wednesday broadcast to explain "triggering terms" and other potential legal issues related to ads placed by Buy Here Pay Here and Lease Here Pay Here dealers. Find the BHPH Morning Show o...

[Actual dealer results] In this Monday broadcast, we'll analyze 4 years of February results from an actual dealer to illustrate how to perform the actual analysis. In doing so, we'll explain when the results are meaningful and why this "report card" matters in your BHPH or LHPH business. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and...

Without adjusting underwriting, some dealers set new BHPH volume numbers. In this Friday broadcast, we'll review the results (including applicant scoring and deal structure) from a couple of dealers. Plus, we'll share one dealer's static pool history for February. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed...

In talking about barriers to growth and improvement, managing ego has to be among the bullet points. As coaches, we see it. We also recognize that a healthy ego is just fine. In fact, a healthy ego can serve entrepreneurs quite well. It's when ego drives us to "not let go" or adopt "I know how to do this" attitudes that the business can suffer. In this White Hat Wednesday, we'll share our perspect...

We often talk about the "hamster wheel" that many dealers in BHPH or LHPH find themselves on. In this Friday broadcast, CPA Amanda Sanchez joins to share her own experience and the benefits they've observed in shifting key responsibilities to others. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at...