The Arts and Everything In Between

How do you know how to price your next show? How do you measure the value of the show to your various patrons and turn that into a ticket price? Should you be considering the cost of living crisis? Other factors lurking in the shadows? Pricing is a tough one - regardless of industry. It is doubly hard for arts and cultural organisations as inextricably linked to their patron as they are plus atten...

Get Recharged! In this episode, Lucy Costello talks about The Arts & Culture Collective - a Ticketsolve initiative - that explores the main challenges facing arts organisations. She takes us through what they have learnt so far. The initiative looked to understand how the arts and culture industry uses data in times of great uncertainty, and how data helps to inform innovative practices. The aim i...

In this special episode of Arts & Everything in Between we are taking you to RECHARGE, Ticketsolve's recent arts and culture forums in London and Dublin. The events were a chance to learn best practices for ticketing tactics, connect with others in the Ticketsolve Community and learn from top experts in the arts and culture industry. In this episode, you'll hear from Peter Ling, Shows and Finance...

On this episode of the Arts & Everything in Between Podcast, we are celebrating World Theatre Day with the exciting launch of Theatre Token's Love Your Local Theatre 2023 campaign! Lucy Costello, Head of Marketing at Ticketsolve, sat down with Head of Theatre Tokens - and long time arts management professional - Jamie Snelgrove, to get a sneak peek into this year's Love Your Local Theatre campaign...

In this episode, we have brought our colleagues who identify as women together to celebrate and reflect on International Women's Day and what it means to be a woman in the workplace. You'll hear about their backgrounds, how they got into the arts and eventually Ticketsolve. The panel talks candidly about the challenges they have faced in their own careers, breaking stereotypes, and what the future...

On this episode of the Arts & Everything in Between Podcast, we celebrate International Women's Day. In celebrating this year's theme of Equity, we are joined by special guest, Gillian Hennessy, the Head of Marketing Development and Box Office at Triskel Arts Centre. Gillian has over 11 years of experience in publishing, marketing, and media, with a background in Literature and Publishing.  In thi...

This episode of The Arts and Everything in Between Podcast features Catherine Turner,  trustee for Colchester Arts Centre, a technology accessibility advisor and an enthusiastic patron of many art forms.  She's also a disabled person with a love of swimming and a hatred of bananas. Catherine provides her expertise on website accessibility and what you and your team can be looking at within your or...

This episode of The Arts & Everything in Between is hosted by Lucy Costelloe who is joined by special guest, Daniel Cartlidge General Manager of Creative Youth. Creative Youth is the biggest youth arts festival in the UK. In this episode, we borrow from Daniel's insights from working with the youth artists' council and what the main concerns are for young talent within the sector currently navigat...

Faced with unprecedented challenges we never expected, Arts professionals have been under immense pressure for over two years and it's making us all reflect and think differently. While we might have assumed that it would all get easier with the easing of lockdown, we are more aware of the current challenges impacting creative teams and feel pretty certain that we'll be facing more as we move into...

Hosted by Lucy Costelloe, this episode of the Arts & Everything in Between welcomes George McLean, Senior Account Manager at Complete Works . Founded in 2012 as part of Boo Productions Ltd, their initial work began with the London Olympic Venues. Today as Complete Works, their mission looks at redefining the 3 key elements of success: visitors,  organisation and team. George speaks all about redef...

In this episode, Nick is joined by Farnham Maltings' Director, Gavin Stride and Communications and Marketing Manager Niki Hanmer. Gav and Niki explain how community is at the heart of their overall organisational mission and how they use this mantra to weave community collaboration and engagement into everything that they do. They also talk through their hugely successful Spring Forward fundraisin...

This episode, Nick Stevenson of Ticketsolve is joined by Richard Jones, marketing manager of Venue Cymru. Venue Cymru is one of the largest venues in Wales and the UK. Rich takes us through their 3 step plan for their reopening in September after being closed for over 18 months. He talks through what lockdown looked like for their team and how it's affected them. In this episode he chats through a...

In this episode of The Arts and Everything in Between Podcast we welcome Paul Musselwhite of Komedia Brighton. Komedia is Brighton's premier live entertainment venue presents one of the largest, most diverse arts and entertainment programmes in the UK. Hosted by members of the Arts Working Group, Paul will be sharing his team's experiences of reopening with their summer programme and their first l...

This episode, Paul Fadden of Ticketsolve is joined by Andrew Thomas a South Wales-based ticketing industry consultant and Director of the Ticketing Professionals Conference. In a career spanning just under than 25 years, he has worked as a vendor, venue operator and consultant in both the sports and performing arts sectors. Paul and Andrew chat through how do we ensure, when we finally reopen, tha...

In this special episode of The Arts & Everything In Between Podcast,  David Keegan, CEO of First Fortnight and poet Stephen James Smith join Paul Fadden of Ticketsolve. With World Mental Health Day taking place on Saturday, October 10th, we're sharing a conversation from the Ticketsolve Academy series about mental health and well-being in the arts.  ---------------------------------- First Fortnig...

In this special episode of The Arts & Everything In Between Podcast, we speak to Emma Parlow Marketing and Audience Development Manager & Ben Cannell Front of House Manager about reopening the Hertford theatre during these challenging times. Ben talks through all the operational considerations Hertford have implemented to ensure audiences and staff are kept safe as they reopen their cinema program...

In this special episode of The Arts & Everything In Between Podcast,  members of the Arts Working Group join Paul Fadden of Ticketsolve as they sit down with some of the biggest industry suppliers of the UK. The Arts Working Group discuss how the current crisis has affected suppliers, agents and production services to theatres and arts venues, what innovations their companies have developed to hel...

In this special episode of The Arts & Everything In Between Podcast, we look at the changing role of the marketer in the Arts and Cultural sector and identify mechanisms and resources to support new challenges and pressures that have faced managers during the Covid-19 outbreak. Cath Hume, CEO of the AMA (Arts Marketing Association) joins Lucy Costelloe, Head of Marketing at Ticketsolve to discuss...

In this special episode of The Arts & Everything In Between Podcast, we focused on how social distancing will impact re-opening and what arts and cultural industry leaders need to be considering when planning for re-opening. Kai Abderdeen, General Theatre Manager of Princes Theatre, Aisling Coyle, Box Office and Sales Manager at The National Concert Hall and Ben Cannell, Front of House Manager wit...

In this special episode of The Arts & Everything In Between Podcast, we heard from arts and cultural industry leaders and their thoughts on the next steps for venues as they begin to tentatively plan for the future - as uncertain as that may be. General Manager of The Civic Theatre, Niamh Ferry, Theatre Director of The Market Place Theatre, Vincent McCann, and Shows and Finance Manager of Ipswich...

In this special episode, we discuss how organisations can establish an effective response to the COVID-19 outbreak. This episode of The Arts & Everything In Between Podcast includes Robin Cantrill-Fenwick, Chief Executive of Baker Richards and David Reece, Director Consulting Services at Baker Richards . Both Robin and David talk about the different areas that arts organisations need to be conside...

In this special episode, we discuss COVID-19, its effect on the arts sector and what help and guidance is out there for organisations, freelancers and anyone working in the arts. This episode of The Arts & Everything In Between Podcast includes Michelle Wright, Chief Executive of Cause4 and Programme Director of The Arts Fundraising and Philanthropy at Cause4. Michelle explained what guidance and...

This week's The Arts & Everything In Between Podcast (episode 5), Nick will be chatting to Nick Kime, Tech Champion at the Digital Culture Network, about all things CRM and what questions you need to ask yourself before looking for a new system. Nick will go through his checklist for implementing digital strategies to help you best formulate your organisation's digital approach using data as your...

Creating anticipation and excitement around new exhibitions is an important part of arts marketing. But how do we go about doing this before our organisation is established? This week, Lucy chats to Benedict Schlepper-Connolly from Museum of Literature Ireland about the collaboration between the National Library of Ireland and University College Dublin. Benedict dives into the branding and identit...

What makes one of the largest production houses in the UK tick? This week Nick chats to Iain Christie from Liverpool's Royal Court and learns how they have managed to break down barriers between themselves and their audiences and used that engagement (plus some other unique strategies) to maximise revenue. Iain also shares how Liverpool's Royal Court planned and executed the theatre's most recent...