Surfacing

In this two-part episode interview, Lisa and Andy talk to information architect and author Peter Morville. In part 1, they discuss Peter's recent move to a farm in Virginia—and the steep learning curve of becoming a farmer.  In part 2, Peter offers his perspective on information architecture and discusses his methods for tackling I.A. projects with clients. He also considers some of the challenges...

In this two-part episode interview, Lisa and Andy talk to information architect and author Peter Morville. In part 1, they discuss Peter's recent move to a farm in Virginia—and the steep learning curve of becoming a farmer.  In part 2, Peter offers his perspective on information architecture and discusses his methods for tackling I.A. projects with clients. He also considers some of the challenges...

In this Surfacing deep dive, Andy asks Lisa about digital governance, what it is, what it isn't, and how solid governance practices support the product design and development process.   Transcript Link

In this episode of Surfacing, co-hosts Lisa Welchman and Andy Vitale speak to information architect and educator Jorge Arango. This episode saw a discussion of digital ethics and the roles that designers, business leaders, policymakers, and ethicists play in keeping digital spaces safe. Jorge considers the responsibilities associated with architecting online experiences and offers insight into the...

In this episode of Surfacing, Andy and Lisa talk to digital policy consultant Kristina Podnar. Kristina explains the difference between policies, standards, and guidelines. Then, she illustrates how a mature approach to policy can help teams design and deliver digital products and services with speed, safety, and quality.   Episode Transcript   About Kristina Podnar Kristina Podnar is a digital po...

In this episode of Surfacing, Andy and Lisa are joined by Ron Bronson. Ron has deep experience working at the intersection of digital policy, service design, and systems. They talk about why so many services are poorly designed and talk about what needs to happen to improve both digital and physical world services for people. Ron also gives Andy some advice on selecting the proper tea, and Lisa as...

In this episode, co-hosts Lisa Welchman and Andy Vitale speak to user experience design expert Laura Klein. Laura is the author of Build Better Products and UX for Lean Startups. Laura spoke about how a lack of reflection and consideration during the product development life cycle contributes to some of our online low-quality experiences. She also reveals how her engineering background and love of...

In this episode of Surfacing, co-hosts Lisa & Andy talk about the world of agile software development. They explore what it is, what it's meant to be, and the strengths and weaknesses of working with agility. Andy talks about his hands-on experience with agile, and Lisa wonders about the role executives and other leaders play in pushing their teams to work faster. Episode transcript   Show Notes A...

In this episode, Lisa and Andy talk with Per Axbom. Most know Per as the co-host of the UX Podcast, but in this interview, we talk with Per about his research and work in design ethics, his first computer, and his experiences on one of the newer social media platforms, Clubhouse. Episode transcript About Per Axbom Per has been working with computers since a child in the early 1980s and professiona...

In this episode of Surfacing, co-hosts Andy Vitale and Lisa Welchman talk to qualitative researcher and experience strategist Meena Kothandaraman. They talk about understanding qualitative research and why it's essential to be inspired by and learn from people when designing products. Meena also shares advice for teams who face challenges and constraints around getting research integrated into the...

In this episode, Lisa and And speak with MikeMonteiro, author, speaker, and co-founder of Mule Design. They talk about how change happens in companies, the early days of the web, and Mike's new talk,  My People Were in Shipping . They also discuss what's next for Mike Monteiro, the difference between concerts and shows, and Mike picks the musicians in his all-time supergroup. Episode Transcript Ab...

In this episode of Surfacing, Andy and Lisa talk to the speaker, author, and creativity evangelist Denise Jacobs. They discuss Denise's evolution from digital maker to becoming a creative support system for the digital maker community, her book Banish Your Inner Critic, and Denise's latest project focusing on leaders of digital makers. Episode Transcript   About Denise Jacobs Denise Jacobs' expert...

In this episode, co-hosts Lisa Welchman and Andy Vitale speak to Kevin Hoffman, a design industry veteran currently the digital services expert leading design for the Veterans Affairs administration. He is also a speaker and author of Meeting Design: For Managers, Makers, and Everyone . This episode covers a wide variety of topics: how meetings have changed since the shift to working remotely duri...

In this episode, Andy and Lisa talk to the designer, speaker, and educator Regine Gilbert. Regine is the author of " Inclusive Design for a Digital World: Designing with Accessibility in Mind ." Regine explains what accessibility means and consider why makers and business don't build accessible products—and how to shift that trend. Regine also offers advice for designers and makers who work in org...

In this episode, Andy and Lisa have a conversation with Dean Broadley. Dean is a South Africa-- based design team lead. He talks about how his wide-ranging experience as a digital practitioner and manager and his love of gardening have given him insights into growing people and teams in an organization. We also get Dean's perspective on digital innovation and new technology adoption in South Afric...

In this first Surfacing deep dive, host Lisa Welchman and Andy Vitale talk about design and governance. Why do designers feel that they don't have a seat at the table when making decisions about creating the customer experience? And what happens when they do? What is the conflict between the designer's role and those that make the rules for the organization, and how can the disciplines of governan...

In this episode, Lisa and Andy talk to Whitney Quesenbery about elections, the importance of ballot design, the role of election officials, and how she and others at the Center for Civic Design are working to improve the experience of voting.  Episode transcript About Whitney Quesenbery: Whitney Quesenbery is the co-founder of the Center for Civic Design. She's passionate about making interactions...