Speaking From Experience by Cortico-X

In some respects, it's never been more difficult to be a banker. You have to navigate historically low customer trust, increasing regulatory complexity, an uncertain macroeconomic environment, and a customer journey that is arguably more difficult to get right than in any other industry. At the same time, the opportunities in banking have never been more exciting. The converging forces of digital...

You don’t need a management consultant to tell you that customer experience is important in 2024.  It was not always the case. In fact, before the CRM revolution of the early 90’s, experience was a word seldom heard in boardrooms. In this very special episode, host Will Kingston is joined by the man who is widely credited with launching that revolution, Don Peppers. Don’s first book, ‘The One to O...

Human communication has arguably transformed more radically in the last twenty years than it did in the 100,000 years prior. The combined forces of the internet, digital technology, social media, AI, and rapidly changing social norms, have reshaped how we connect with each other. To discuss the profound implications of these forces on organizations and wider society, host Will Kingston is joined b...

AI is already having a seismic impact on organizations and wider society. And we are barely even scratching the surface of its potential. But the technology is only half the story. The organizations that will thrive in an AI-driven future are the ones that can apply AI tools intelligently to solve customer problems. To understand the possibilities, the pitfalls, and the applications of AI, host Wi...

Most developed economies spend about 10% of their budgets on healthcare. About 90% of that spending goes towards people with chronic conditions. Fortunately, applications of digital and AI are improving productivity in the healthcare system, and revolutionizing the lives of patients with chronic conditions. Hugo Rourke is at the forefront of this revolution. Hugo is the CEO and Co-Founder of Perx...

Most business leaders in 2024 know that customer experience is important. Whilst that is undoubtedly a good thing, the gap between intention and outcomes remains vast. How do you go from talking the talk, to walking the walk? Len Devanna has spent a career helping businesses answer that very question. Len is a VP at Acquis Cortico-X. His CV is a catalogue of transformational roles with extraordina...