Social Media CX Podcast

 Wanna turn casual connections into raving fans? My Lost to Loyal newsletter is your go-to guide for mastering social media care and creating unforgettable customer experiences. Every month I'll send you actionable tips, proven strategy, and the latest trends straight to your inbox. Don't just guess. Know what works. Sign up now! ---- Engagement without intention? It's like throwing digital spaghe...

 If you're loving these conversations and thinking, wait, my team needs this energy and this strategy, then you need our Care Squared training program . It's our signature social media customer care training built to help brands turn comments and complaints into conversations that retain customers, boost loyalty, and prove a return on investment with your social. Get the training now! -- If you’re...

Negative comments on social media aren’t a CX crisis—they’re a CX opportunity . In this episode of The Social Media CX Podcast , I share exactly how smart brands like ZoomInfo are turning complaints into trust, revenue, and long-term loyalty by building structured, thoughtful response systems. If you’re still deleting comments, ghosting unhappy customers, or responding like a robot… this one’s for...

👉 Want to turn social comments into customer wins? Check out our Care Squared training —the signature program that teaches your team how to deliver standout social media CX in real time. Learn more at Bsquared. Media/care .  ------ What if your brand had a team trained to respond on social media in real time—with legal, sales, and privacy experts jumping in directly to resolve issues? That’s exac...

Ever wonder how some brands feel so human on social media? The secret isn’t a giant team or expensive tools—it’s intentional personalization and authentic engagement. In this Care Chat episode of The Social Media CX Podcast , I’m joined by social media pro Haley Greene to break down exactly how brands (big or small) can build trust and connection on social—even when replying as “the brand.” We tal...

 Want to turn casual connections into raving fans? My Lost to Loyal Newsletter is your go to guide for mastering social media care and creating unforgettable customer experiences. Every month, I'll send you actionable tips, proven strategies, and the latest trends straight to your inbox. --- Your customers are drowning in emails and scrolling past social ads—but their text messages? That’s where r...

Want to turn casual connections into raving fans? My Lost to Loyal Newsletter is your go-to guide for mastering social media care and creating unforgettable customer experiences. Every month, I'll send you actionable tips, proven strategies, and the latest trends straight to your inbox. -- Small teams can deliver exceptional customer experience (CX) —but only when automation is used the right way...

 Discover why social care is the secret sauce to your brand's CX strategy. We're talking eye-popping stats, case studies that inspire, an actionable insights to transform how you engage with customers online.  If you're ready to take your social care to the next level, read our report and let's turn conversations into unforgettable experiences -together. —---- AI and automation can transform custo...

Are you struggling to create content that actually connects with your audience on social media? I've got a free course that will change the way you approach content on your social channels forever. It's called Creating Conversational Content That Connects, and it's packed with proven strategies to turn boring posts into real conversations that drive engagement and build relationships. ---- Social...

Are you struggling to create content that actually connects with your audience on social media? I've got a free course that will change the way you approach content on your social channels forever. It's called Creating Conversational Content That Connects, and it's packed with proven strategies to turn boring posts into real conversations that drive engagement and build relationships. ---- What if...

 Great customer experiences start with really understanding your audience. That's why we teamed up with Sprout Social to bring you the Social Listening Workbook, your step-by-step guide to smarter engagement , stronger relationships, and better business results. --- Too many brands are treating social media like a megaphone instead of a conversation. If you’re posting and waiting for engagement, y...

  Discover why social care is the secret sauce to your brand's CX strategy . We're talking eye-popping stats, case studies that inspire, an actionable insights to transform how you engage with customers online.  If you're ready to take your social care to the next level, read our report and let's turn conversations into unforgettable experiences -together. —---- Social media isn’t just for scrolli...

Are you ready to master social media customer experience? My online course, Mastering Social Media CX , gives you a step-by-step blueprint to turn conversations into conversions.  Podcast listeners get 60% off with code SMCX for a limited time. ---- If your brand has a strategy to either hide negative comments on social media (or worse delete them!). Then I would like to offer you a different...

 Want to turn casual connections into raving fans? My Lost to Loyal Newsletter is your go-to guide for mastering social media care and creating unforgettable customer experiences. Every month I'll send you actionable tips, proven strategies, and the latest trends straight to your inbox. Don't just guess, know what works. Sign up now at bsquared.media/newsletter and let's build loyalty together. --...

 Want to turn casual connections into raving fans? My Lost to Loyal Newsletter is your go-to guide for mastering social media care and creating unforgettable customer experiences. Every month I'll send you actionable tips, proven strategies, and the latest trends straight to your inbox. Don't just guess, know what works. Sign up now at bsquared.media/newsletter and let's build loyalty together. --...

 Want to turn casual connections into raving fans? My Lost to Loyal Newsletter is your go-to guide for mastering social media care and creating unforgettable customer experiences. Every month I'll send you actionable tips, proven strategies, and the latest trends straight to your inbox. Don't just guess, know what works. Sign up now at bsquared.media/newsletter and let's build loyalty together. --...

Take your social care to the next level by joining our SMCX VIP List ! ---- Where social media meets customer experience! Hosted by Brooke Sellas, CEO of B Squared Media and a leading voice in social care, this podcast explores the untapped power of using social media to create unforgettable customer experiences. Each week, Brooke dives into real-world strategies, industry trends, and actionable i...