SMB Community Podcast

Host Karl chats with Chase of JumpCloud. Chase Doelling is the Principal Strategist at cloud directory platform provider JumpCloud, where he leads the team in creating partnerships that enhance and secure digital identities. He has been working in venture-backed startups across security, integration, and DevOps for the last decade. JumpCloud offers a directory platform, specifically for SMBs and M...

In this edition of SMBCP, Host Karl sits down with Robert Sawyer and Daniel Daraban to discuss Bitdefender's GravityZone XDR (extended detection and response). Find out what GravityZone XDR can do for your MSP business. Robert Sawyer is the director of product marketing for cloud workload security and managed detection and response at Bitdefender. Prior to Bitdefender, he led product marketing for...

Host Karl speaks with Lee Darke of Information Technology Service Providers of Canada, a non-Profit organization dedicated to the Canadian IT Services Sector. ITSPC's goal is to provide a membership-based approach to industry standardization that helps IT Service Providers align to a common standard of service delivery curated by industry peers. And like other professional bodies ITSPC felt the ne...

Skill gap, tools complexity, alert fatigue, and other market challenges have become increasingly difficult to navigate in the MSP space. And for those with limited resources, these obstacles will continue to inhibit successful customer service. In this exclusive interview, Host Karl spoke with Bitdefender's Erin Meyers and Jadon Montero in response to these growing issues and how MDR Foundations l...

Host James chats with Angela Schroeder. Angela is an entrepreneur, author, speaker, coach, connector, and life-long learner. Angela is passionate about empowering people to live courageously and developing phenomenal cultures and teams. With over 25 years of experience in launching and growing businesses, record-breaking sales, leading highly successful teams, and developing phenomenal cultures, A...

Host Karl chats with Richard Tallman & Michael Reeves of Bitdefender. Richard Tallman is a 20+ year veteran in the technology industry merging the physical & virtual worlds under one umbrella. At Bitdefender, he manages Global Cloud Markets & Managed Service Providers (MSP) working directly with the Remote Monitoring & Management (RMM) Platforms and Cloud & Distribution Marketplaces. Prior to Bitd...

Host Karl chats with Eveline of airSlate. airSlate is a Boston-based technology company specializing in no-code automation solutions, specifically in no-code document workflow automation, eSignature services, and document management. Eveline leads special projects at airSlate, including partner programs for MSPs as well as the airSlate Academy with a mission to educate and empower a community of p...

Host Karl welcomes back Toby Nangle, the Global Director, Channels and Partnership at Field Effect to talk about a new white paper highlighting partner success with Field Effect. You can catch up on Toby's first podcast with us here: https://www.smbcommunitypodcast.com/2022/01/field-effect-on-changing-security-requirements-for-msps/ On today's show, Toby and Karl delve into the latest in cybersecu...

Host Karl speaks with Frank Raimondi of IGI Cyberlabs. Frank currently is the VP of Channel Development for IGI CyberLabs, a MSP focused tool that delivers complete visibility of your network, real-time discovery of devices, and prioritization of security gaps (vulnerabilities). Recent and past consulting clients include start-ups and established companies, including among others: Intel, ECS, Comp...

Host Karl chats with Owen McGab Enaohwo. Owen McGab Enaohwo is the CEO and Co-founder of SweetProcess, an easy-to-use software that enables company executives and their employees to collaborate together to quickly document and/or improve their standard operating procedures, processes, and policies. On this episode, we discuss the following: - Tired of being the Bottleneck in your business? How to...

Host Karl chats with Marnie Stockman. Marnie Stockman, Ed. D. started her career in Customer Success with the toughest customers of all - high school math students. Her passion for education and using data and humor to help others grow and succeed took her from the classroom to Sr. Director of Customer Success of a leading Ed Tech company - and now to co-founder and CEO of Lifecycle Insights - a v...

Host James speaks with Jeff Nevins and Josh Wittman of Simeon Cloud. Jeff has worked in roles ranging from architecture and implementation of complex solutions to building and leading technology organizations. His experience leading teams in software development, cloud engineering, and IT architecture, combined with his passion for automation has led Jeff to found Simeon Cloud, the leading Microso...

Host Amy speaks with Heather Johnson Heather Johnson, MBA, has her background in business consultation and senior leadership. She co-founded Gozynta in 2018 and became their Chief Operating Officer. Since her arrival, she has developed and executed a successful marketing plan; created a knowledge base; and built a support and sales department. Heather recently became the Vice President of the Nati...

Host Karl speaks with Gil Cargill of Cargill Consulting. Today we discuss coaching and consulting in Sales Process Managment. "The sales function of an IT company must provide predictable NEW revenue. The owner who masters sales management is the owner that will continue to flourish." - Gil Cargill Resources and links: www.salesmanagementmastery.com Sponsor Memo: AgileBlue AgileBlue is a 24/7 SOC,...

Host Karl interviewed Susanne Tedrick. Susanne is a Cloud Infrastructure Specialist for Azure. She's also a published author, and President of CompTIA's Advancing Tech Talent and Diversity executive council. The conversation covers all of those topics: Susanne's book (Advancing Women in Tech), diversity in the IT workspace, an right-sizing Azure cloud services. Susanne's speciality at Microsoft is...

Host James speaks to Alex Farling on the QBR Process. As a recovering MSP owner and co-founder of Lifecycle Insights, Alex is working with hundreds of MSPs to help them automate the QBR process and deliver actionable information to their clients. Resources and links: https://lifecycleinsights.io https://www.linkedin.com/in/alexjfarling/ Sponsor Memo: Acronis Are you still relying on a frustrating...

Host Karl chats with Bob Coppedge on his book The MSP'S Survival Guide to Co-Managed IT Services Bob has written the only two books on the topic of Co-Managed IT services and has helped numerous MSP's improve their Co-Managed pratices. Resources and links: https://Simplex-IT.com https://CoMITs4MSPs.com https://www.youtube.com/channel/UCrAQXmClGb2X6GH1WgaNyZA --- --- --- Sponsor Memo: SBTTC This po...

Host Karl speaks with Jeffery Ponts. Jeffery is COO and Co-Founder of Datatel Solutions Inc (www.datatelsolutions.com) which was founded in early 2003. Jeffery has more than 30 years in the telecom business, the past 19 as an entrepreneur. Jeff and his business partner, Daniel Langton, have grown Datatel Solutions into a national entity. He has more than 30 years of telecom and technology industri...

Host Karl chats with Dave Sobel from MSP Radio and The Business of Tech (and the Killing IT podcast). Dave is regarded as a leading expert on IT and managed services, cloud computing, and virtualization, and is a featured speaker at industry events including Channel Partners, Microsoft Worldwide Partner Conference, IT Nation, SITS London, and as a CompTIA trainer at multiple events, and is often q...

Host Karl caught up with three c-level folks from CWell Marketing: Lane McDowell – CEO /Head of Customer Success at Cwell Marketing Owned and Operated IT Service Business for 9 years in the Northern IL area. Through trials and tribulations and lots of marketing dollars spent, they were able to crack the code on Intent based marketing for MSPs. After he sold his MSP, he knew he still wanted to work...

Host Amy speaks with the Zack Fair on web filtering with SafeDNS. Zack is the Business Development Manager at SafeDNS and an IT enthusiast SafeDNS breathes to make the internet safer for people all over the world with solutions ranging from AI & ML-powered web filtering, cybersecurity to threat intelligence. Moreover, SafeDNS strives to create the next generation of safer and more affordable w...

Host Karl speaks to Charles Preston on Human Risk Managment (HRM), Security awareness training, amd simulated phishing. Charles Preston is the CEO & Founder of usecure, the Human Risk Management (HRM) solution that is transforming the way MSPs strengthen their clients' human security posture. With a wealth of experience in selling technology solutions to SMBs, Charles has amassed a number of key s...

Hosts Karl interviews Andy Liverman Anderson is the CEO and Co-Founder of DataStream Insurance. Andy has close to a decade of experience in cybersecurity and technology with leadership roles at Envelop Risk, Dispel, LiquidSpace, and Lovely. Andy is also the host of the podcast Cyber Security Dispatch. Before transitioning to technology, he was a Wall St. credit research analyst covering the insura...

Corey Kirkendoll is the President & CEO of 5K Technical Services. 5K Technical Service, is an award- winning Managed Service Provider (MSP) company that is committed to establishing solid IT solutions for Small-to-Medium sized Businesses (SMB) throughout the North Texas area. Corey is recognized by his peers as an IT Expert. Through his leadership, his relentless focus on being process-oriente...

Host Karl talked to author and entrepreneur Jennifer Bleam about her new book: Simplified Cybersecurity Sales for MSPs. By now, the majority of your listeners have accepted the mission to protect their clients. If they don't learn to sell cybersecurity effectively, countless small and medium sized businesses will be financially and personally affected. The future of those businesses depend on the...