SARDisms

In this episode, we meet Jan Eastwood, SARD JV's business development guru. Jan has a wealth of experience in sales and business development. Jan is incredible at her job of building business relationships within the NHS. The main aim of SARD is to help improve the NHS, Britain's public health service. Healthcare and IT are ever-changing and we are interested in the ways that we can help it evolve...

"The way you know you're doing [Operations] well is if nobody really notices what you're doing." - Naomi Liddle, Operations Director In this episode, we speak with Naomi Liddle who is the Operations Director at SARD. Naomi loves organisation (within her work-life) and ensuring that she's helping sail the SARD ship to success. Naomi (and others) has had many attempts at writing a job description, b...

A brand new medical school has opened in East Kent, what does this mean for the future of the NHS? In this episode, we chat with Founding Dean Dr Chris Holland and Professor Debra Towse about the grand opening of the Kent Medway Medical School, a joint venture between the University of Kent and Canterbury Christ Church University.   Both bring extensive knowledge to the school and look forward to...

What does a granny and her smart phone have to do with customer support? In this episode, we speak to Megan Holmes who is SARD's Customer Support Manager. She explains how SARD has grown since she joined, how she motivates her team to keep going and the unique aspects that make SARD provide quality customer service. The main aim of SARD is to help improve the NHS, Britain's public health service....

Should all organisations embrace comedy in their workforce? How about hospitals?   In this episode, we speak with Peter McGraw, a professor of marketing and psychology, a behavioural economist and globally recognised expert in the scientific study of humour. He's also a dual podcast host and the bestselling author of recently released 'Shtick to Business'.    During our chat, we discuss what we ca...

In this episode, we get a chance to speak with Marcus Baw - a man of many talents including being a GP, Physician and coder. Marcus believes in a world of open source healthcare and is trying to tackle that need one step at a time. Kevin Monk, Managing Director at SARD, and Marcus are incredibly passionate about the world of tech in partnership with healthcare, sharing similar ideologies and hopes...

In this episode, we chat with Chase Clemons a Support Pro at Basecamp, a project management company based in the US. Great customer service is at the forefront of SARD JV and we've taken a lot of insight from Basecamp's ethos. Hear all about how great customer service can shape an organisation internally impacting the way you support your external clients.  The main aim of SARD is to help improve...

In this episode, we speak with Pete Laven an Account Manager at SARD who happens to be the newest member of the team. He has a wealth of knowledge within the healthcare sector from training to customer service to crisis management. We'll learn more about Pete and his ambitions for his new role as well as a quirky characteristic that may (or may not) surprise you. The main aim of SARD is to help im...

In this episode, Kevin Monk joins back in to speak to the founder of We Are Lean and Agile, Andrew (Andy) Sandford. Andy has a plethora of project management experience in both the public and private sector. He's helped a significant amount of local councils work on their processes to run more smoothly and agile. You'll want to hear all about the Lego Serious Play workshops he uses towards the end...

In this episode, Kevin and Phil discuss how SARD got its start. They discuss climbing the NHS interoperability mountain and the shortcuts SARD are achieving to avoid that unnecessary climb. From recruitment to procurement woes, there's a lot to unpack in this episode! The main aim of SARD is to help improve the NHS, Britain's public health service. Healthcare and IT are ever-changing and we are in...

In this episode, we speak with Lucie Nash, one the sharpest minds in our tech development team. We asked Lucie to join us as a long-standing member of the organisation to help us dive into the developer’s viewpoint, speak about trends as well as current and exciting upcoming projects.  The main aim of SARD is to help improve the NHS, Britain's public health service. Healthcare and IT are ever-chan...

The main aim of SARD is to help improve the NHS, England’s public health service. Healthcare and IT are ever-changing and we are interested in the ways that we can help it evolve with the growing population. SARD created a podcast because there’s constant change, growth even, in our industry and we want to shout about it – this podcast is essentially our proverbial mountaintop and we’re here to sh...