Roadmap to Referrals

Did you know that feelings drive the client experience? In this week's episode, I share insights from my book on how to recognize and address the emotions your clients experience at each stage. I'm breaking down the importance of relationship-building touchpoints in your client journey! Learn how to ensure your clients feel valued at every stage. Resources and links mentioned in this episode can b...

Are you ready for an insider's look at my new book, The Referable Client Experience? Join me as I break down the first section of the book, where we explore how your business can leverage its unique strengths to create an unforgettable client experience. I'll also highlight two essential exercises that will help you elevate your client interactions. Don't miss out on the special offers I have for...

I'm super excited to share that my new book, The Referable Client Experience, is officially live! Join me as I celebrate this milestone and dive into who this book is for, why I wrote it, and how it can transform your business. Plus, I've got some fantastic bonuses to share. Don't miss out, because they're only for a limited time! Resources and links mentioned in this episode can be found on the s...

Join me for a fun chat with Jesse Finkelstein, my publisher at Page Two Publishing. We discuss what publishers really look for in authors and why hybrid publishing has been an excellent fit for me. Whether you're aspiring to write your own book or are simply curious about the publishing process, we have valuable insights to share. Plus, I give you the inside scoop on my upcoming book, The Referabl...

In this episode, I sit down with Sally Reddy, a tax controversy attorney. She shares her journey of starting her own law firm and the importance of building trust through referrals. Discover the importance of referrals in Sally's practice, particularly in the sensitive field of tax law, where trust is paramount. Hear her experiences, the challenges she faced, and the valuable insights she gained a...

Are you calculating the ROI of your referral activities? As we enter Q4, it's the perfect time to reflect on your referral strategy! In this episode, I break down the many benefits of referrals that go beyond just financial returns. From attracting high-quality clients to saving time, there is so much to gain! Resources and links mentioned in this episode can be found on the show notes page at  ht...

Do you send thank-you cards every time you receive a referral? In this referral Q&A episode, you'll hear about my recent LinkedIn poll regarding the practice of sending handwritten notes. I also answer two questions from listeners: whether to include a gift with your thank-you cards and how to obtain mailing addresses. Tune in to learn how a simple thank-you note can make a significant impact on y...

"Referrals from people who already know us, like us, and trust us close faster than organic leads." Join me as I chat with Mindy Flanigan and Richard Carlton from Inspiring HR about their journey through the Referral Accelerator program. Learn how they turned their referral challenges into opportunities for growth. Resources and links mentioned in this episode can be found on the show notes page a...

Are you wondering why your referral generation isn't yielding the results you were hoping for? In this episode, learn four key reasons why your referral generation might be lacking and how you can fix it. You're already doing great things, but sometimes a little tweak in your approach can make all the difference. Don't miss out on the insights that could transform your approach to referrals. Resou...

Are you struggling to identify your existing referral sources? In this episode, I share powerful insights from past clients who have transformed their referral strategies. Discover how understanding who your referral sources are can empower you to take control of your business growth. Hear their inspiring stories and learn actionable steps to cultivate more referrals for your business. Resources a...

Are you aware of the one referral opportunity you're likely missing? In this episode, I discuss a foundational strategy I like to call the Low-Hanging Fruit Strategy. Statistics indicate that your chances of selling to an existing client are 60-70%, compared to just 5-20% for new prospects. This episode is filled with insights on how to tap into that potential! Resources and links mentioned in thi...

Why should you start generating referrals today? You're likely sitting on your next client; you just don't know it yet. Discover the two key reasons that can transform your referral strategy and help you connect with clients you didn't even know were ready to refer you. Let's jumpstart your referrals and set you up for success in both the short term and long term. Resources and links mentioned in...

Thinking about going 100% referral-based? In this episode, I'm breaking down why that might not be realistic for most businesses. I'll explain the importance of diversifying how you bring in clients and why referrals should still be your main focus. Plus, I'll dive into the deeper meaning behind receiving referrals and how they can boost your confidence as a business owner. Resources and links men...

It's the final podcast takeover episode, and we're going out with a bang! Join me and Raul Hernandez from the Do Good Work podcast. Together, we discuss the importance of having a referral strategy for founder-led companies and how to generate referrals without asking or paying for them. I truly believe that this episode will inspire you to rethink your approach to referrals and help you cultivate...

Are you tired of the old-school tactics of asking for referrals? In this podcast takeover episode, I chat with Jay Tinkler from The Remarkable Project about a fresh perspective on referral generation. We discuss the critical distinction between genuine referrals and mere introductions, and why understanding this difference can significantly impact your business. Learn how to cultivate a referable...

Are you tired of the awkwardness that comes with asking for referrals? I'm excited to share this takeover episode with renowned interior designer LuAnn Nigara, and host of the popular podcast A Well-Designed Business. Together, we discuss the concept of generating referrals naturally—without manipulation or gimmicks. Discover how to build a referable client experience that not only enhances your r...

Our next podcast takeover episode is with the amazing Jeni Bukolt from GSD with Jeni. We discuss the biggest mistakes business owners make when it comes to referrals and how to shift your mindset to see results. We also touch on protecting your mindset as an entrepreneur, the importance of building authentic relationships, and overcoming self-sabotage. Resources and links mentioned in this episode...

In this podcast takeover episode, we welcome Marlon Griffith from the Griffith Law Firm. Marlon is not only a fantastic client but also a delightful person to spend time with. We had a lively conversation that I know you'll enjoy! Marlon and I discuss the common myths about referrals and how to shift your mindset from being a hustling salesperson to a trusted resource. We also talk about the psych...

In this episode, I had the pleasure of welcoming Michele Williams, the host of the Profit is a Choice podcast, as part of our podcast takeover series. We have been friends and collaborators since we co-authored a book together in 2019. Michele and I discuss how to cultivate relationships with your referral sources and the language tactics you can use to plant referral seeds in various scenarios. I...

Our next podcast takeover episode features Larry Kendall from Ninja Selling. It also was a unique opportunity, as we were able to record in the same room! We discussed the importance of building genuine relationships in business because referrals are all about connections, not just asking for them outright. I shared personal stories from my journey and how my diverse experiences have shaped my ref...

In our first podcast takeover episode, I had the pleasure of being interviewed by Jay Berkowitz, the host of the Ten Golden Rules of Internet Marketing for Law Firms podcast. Together, we crafted the 10 Golden Rules of Generating Referrals Without Asking for attorneys. Whether you're an attorney aiming to improve your referral strategy or a business owner looking to expand your network, this episo...

This summer, we are doing something a little different — a podcast takeover! Join me as I share insights from other podcast hosts who interviewed me on their shows. Get ready for conversations that go beyond just referrals. Our Summer Series kicks off next week with Jay Berkowitz, where we discuss the 10 golden rules of getting referrals without even asking. Discover new perspectives and strategie...

Are you feeling the impact of a trust recession in your business? Referrals are the antidote to a trust recession. Over 80% of people prefer to make buying decisions based on recommendations from someone they trust. In business, trust is the real currency, and relationships are the economic driver. Tune in to discover how to nurture your referral sources to ensure you're the one getting referred....

Join me as I chat with David Dedman, a seasoned financial planner with over 32 years of experience. Discover how David transformed his referral strategy from sporadic to sustainable by adopting a repeatable process. We explore the challenges he encountered during his first year in the Building a Referable Business coaching program. David shares his experience of the "grindingly slow" start and how...

Ready to unlock the secrets of successful entrepreneurship? Join me and LuAnn Nigara as we dive into the 10 essential principles that every entrepreneur should embrace. With decades of experience and over 1,100 podcast episodes under her belt, LuAnn offers invaluable insights that can help you elevate your business. Resources and links mentioned in this episode can be found on the show notes page...