Profiles in Prosperity

Sarah Blackhall is Vice President of Creative for Service Nation. She has many areas of responsibility at Service Nation, including Service Nation Events: Service World Expo and the International Roundtable. We could talk about a lot with Sarah, she's an expert in Design, she's a talented leader and communicator, but today we're going to focus on Service World Expo. Sarah gives us a peak behind th...

Jessica Young is the Operations Manager, and co-owner with her husband Doug, of Young Plumbing Services in South Carolina. Like many, Jessica entered the trades part-time to help her husband and then got sucked into a full-time job. Without a lot of business knowledge they struggled, but got growth and profitability after joining Service Nation Alliance. Jessica has become a knowledgeable, influen...

Isn't it fun to follow companies and people over time and find out what happened?  I’ve been able to interview many interesting people since I started this podcast in 2016.  In this episode we’re going to catch up with four people that I interviewed in the past: The amazing Jason Henderson, who started and grew a company faster than anyone I know. Liz Friesen, who with her husband, Mark, is growin...

In this episode of Profiles in Prosperity, we sit down with Bill Henzler, President and Founder of Quality Degree, Inc., a leading multi-trade residential service company based in Royersford, Pennsylvania. Bill opens up about his experiences with Dyslexia and Attention Deficit Hyperactivity Disorder (ADHD) and how these conditions have influenced his approach to managing and growing his company. T...

How often do you get information and advice from a member of the Hall of Fame? Steve Miles joins us for a wide range of topics: Selling his company Is it a good idea to involve employees in a company sale? Working with Private Equity Current role post sale Recruiting – "kissing frogs" Great ideas for a digital billboard Artificial Intelligence Being a Service Nation Mentor and advisory boards The...

We welcome Eric Dutton back to the podcast. Eric is the founder, ex-owner, and ex-president of Dutton Plumbing, a large, wildly successful plumbing company. Eric is well known for his humor, but also for being a great leader and a very smart businessman. Eric's been on our podcast before. We learned about the creation and growth of Dutton Plumbing (episode 1), Five Business Rules (episode 39), Lea...

Jeremy Lowe has done just about everything in our industry: Service Technician, Sales, Installation, Management, General Manager, and for the last 20+ years has been on the Flat-Rate Pricing side of the industry with Calahan-Roach, Profit Rhino, and Service Fusion. Along the way he's amassed tremendous experience and great insight into our industry. I have a lot of respect for Jeremy for his dedic...

Chuck Worley is the owner, founder, and leader of Worley's Home Services in the Hampton Roads, Virginia area. Worley's Home Services is a full, whole home services company - HVAC, Plumbing, Electrical, Insulation, and Crawlspace Encapsulation. Worley's is a very successful company, but, as many know, the road to success can be very bumpy with difficult detours. Chuck's experienced all of that and...

Chuck Worley is the owner, founder, and leader of Worley's Home Services in the Hampton Roads, Virginia area. Worley's Home Services is a full, whole home services company - HVAC, Plumbing, Electrical, Insulation, and Crawlspace Encapsulation. Worley's is a very successful company, but, as many know, the road to success can be very bumpy with difficult detours. Chuck's experienced all of that and...

Ryan StMichel is the owner of Grove Mechanical in Crookston Minnesota. Grove Mechanical was founded in 1978 by Ryan's Grandfather and Ryan purchased the company from his uncle. Ryan created a unique consultative, no-pressure, sales process that results in high-quality, high-value systems installations, delighted customers, and a very high close rate. How does he do it? Listen and learn! Other inte...

Stephanie Postell is the Chief Operating Officer and owner (with her husband, David) of Anchor Heating and Air. Stephanie has enjoyed a diverse career prior to joining the HVAC industry. She started off as a Kindergarten teacher, owned and worked in different businesses before working for an HVAC company and eventually starting her own HVAC business. Stephanie has a wealth of experience, and vast...

A blessed accident caused Mike Chastain to need a job at a very young age. So he went from 9th grade right into plumbing. After gaining valuable experience in new construction plumbing, the new housing market collapse caused him to make another change and start his own business with his wife, Katie. The ups and downs of business ownership caused them to learn a lot and grow. We'll hear about: The...

Look at this: it's a two-for-one podcast episode! Allan Ferguson, host of the Pipeline to Profitability Podcast interviews David Heimer and David Heimer, host of Profiles in Prosperity, interviews Allan Ferguson. Join Allan Ferguson, your host on Pipeline to Profitability, as he engages in a riveting conversation with celebrated entrepreneur David Heimer, founder and retired COO of Service Nation,...

Gina and Philip Ferrara are the founders, owners, and hands-on leaders of LibertyAir providing HVAC services in Gainsville, Florida. They are married to each other, and have children together. Like many owners they've had their share of struggles as they built a successful and strong business, including getting fired by their business coach, the late, great Ron Smith. But they came back! Their bus...

Joe Strittmatter is the founder of Strittmatter Plumbing, Heating, and AC in Denton Texas. In episode 38 "Growing a Multi-Trade Powerhouse" we interviewed Joe and learned about his start in our industry and the grow of his company. In this episode we learn about what's happened since. In short, Joe continued to grow his company, sold to a private equity company, ended up running both Strittmatter...

Dave Rothacker joins us again to review his top business books from 2023. Of all the books Dave read in 2023, these are the ones you can't afford to overlook. Dave reviews the books, explains why they are the best of 2023, and provides insight about maximizing value from your reading. To contact Dave directly, email him at Dave@GoTimeSuccessGroup.com

Renee and Travis Lucas are the owners of LCS Heating and Cooling in Indianapolis, Indiana. Renee was recently named Woman of the Year. Renee is not just a great owner with an incredible track record, she is also a Service Nation Premier Coach, a person who cheerfully helps others, and works to make our industry stronger and better. Her award is clearly very well-deserved! Renee discusses: Her surp...

Doug Wyatt brings an impressive level of energy and commitment to everything he does. That is demonstrated in his entrepreneurial endeavors, his personal and professional growth, and most recently in the development of Synergy Learning Systems. In this fascinating episode you will learn about: How Doug Wyatt's childhood of rural poverty fueled his ambition, work ethic, and values. His early entrep...

Tom Piscitelli is a thought leader and top trainer in our industry, providing training for technicians, salespeople, dispatchers, CSRs, and business owners who provide HVAC, Plumbing, and Electrical Service. Tom's training is thoughtful, thorough, ethical, and extremely effective. In addition to training, Tom is an accomplished and respected author, speaker, and consultant. In this episode you'll...

Kim and Buford Martin had been in the HVAC industry, not as contractors, before they started Martin's Heating and Cooling in Fort Smith, Arkansas. They went through the struggles of starting and growing a Home Service Business before joining Service Nation Alliance and then building tremendous growth and profitability. Eventually they sold the business and are now Service Nation Premier coaches wh...

Lisa McCarthy is the brilliant Founding Partner and Chief Strategy Officer of Out of the Box Technology. She has built a company with incredibly valuable services for contractors. Her expertise and experiences with residential service companies (and many other industries) gives her insight shared by very few. A few highlights from our conversation: How and why Lisa started working directly with cl...

He's back! The inimitable Ed O'Connell returns to Profiles In Prosperity to give a report on Service World Expo, the leading residential service expo.  Ed reports on: Why he goes to Service World Expo every year. Implementation of ideas from Service World Expo, and return on investment What he learned The keynote that impressed Ed the most Information sharing The amazing Service World Expo parties...

Jim Hinshaw has vast and impressive experience in Residential Service. In this episode of Profiles in Prosperity, Jim focuses on what we need to be doing differently in sales right now. Story telling in the sales process to engage customers Emotion and logic The six categories of emotions in sales with examples Fear Greed Jealousy Altruism Shame Pride How to find great salespeople In addition to b...

Krueger Heating, Air Conditioning, Geothermal is a great example of a successful family-owned company with organic, controlled growth. Rory Krueger, president, founder, and owner is a Service Nation Mentor with tremendous and experience in this industry.  Krueger has a substantial Geothermal division. Rory discusses his company history and growth, gives advice for advisory board members, and provi...

Need some inspiration and motivation? George Blitch is building a rapidly-growing HVAC company, rebranding, and creating a great future for his team and his young (and also growing!) family. In this episode you’ll hear: • The rebranding process • How George started his business • Why he rebranded • How he accessed mentors that made a difference • Advice for growth and integrity If you are in resid...