Pillar Talk with Chris Ross

Welcome to an electrifying episode of Pillar Talk! We're thrilled to introduce our first special guest, Nicole Kaufman. Nicole is currently the Chief Transformation Officer for Genesis Healthcare . Nicole and Chris have known each other for 15 years and she is one of the most talented and thoughtful leaders in the post-acute care setting. In this engaging conversation, Nicole joins Chris to ex...

Chris talks through what he believes are the elements required to build a strong plan, no matter what your plan is for. There is no perfect plan, so don't wait to execute or take action and be stuck in the planning phase waiting for the perfect plan. clear destination but bite-sized steps to get there. be flexible with your plan. understand mitigating options. he talks about Andy Frisella'...

In this enlightening episode of "Pillar Talk," Chris takes you deep into the heart of success in post-acute and long-term care. Today, we're unveiling the third Pillar: Process. From operators to nurses, everyone in the care setting plays a vital role in delivering exceptional care. And behind the scenes, it's the well-defined processes that keep everything running smoothly. Chri...

Today, Chris dives into the second Pillar of Performance - Product. In this case, we're discussing the product as the care being provided in various care settings. The quality of care and belief behind the product drive this pillar - so let's get into it.

Join Chris as he dives into the first pillar of the four Pillars of Performance, People. Arguably, the most important pillar, having the right People and treating your People the right way is the foundation to success.

Welcome to Pillar Talk! During this inaugural episode, Chris introduces you to the 4 Pillars of Performance and why they might matter to you. He kicks off the beginning of this brand new podcast, so keep an eye out for new episodes to come! https://qualitylhc.com/ep-0-welcome-to-pillar-talk/