Money Advice Trust

Starting a conversation about vulnerability with a customer can be difficult. Staff need to know what they are trying to identify and how they may be able to support a customer’s set of circumstances. Our exclusive podcast, developed in conjunction with UK Finance for our joint Vulnerability Academy looks at three main areas for firms to consider: - Identification - why does identification matter...

A question often asked about vulnerability, is where does the responsibility of consumers and firms begin and end? This exclusive podcast, developed in conjunction with UK Finance and the Money Advice Trust for the new Vulnerability Academy programme looks at three main areas: - Responsibility of firms: What should we expect as a minimum from firms in terms of identification and support and is thi...

Mental health and money can often be closely intertwined. Recognising this, the financial services sector has taken steps in recent years to improve the ways in which firms understand and address the needs of customers living with a mental health problem, including providing relevant support and help. In our exclusive new podcast, the Money Advice Trust's Vulnerability Lead Chris Fitch asks two qu...

Our colleagues at the Money and Mental Health Policy Institute have recently published their new report on the link between financial difficulty and suicide: The report is a significant contribution to the vulnerability debate, and raises questions such as what can creditor staff can do to prevent lives being lost to suicide, and what can be achieved in partnership with voluntary sector agencies,...

It is estimated that between 2.5 to 4.3 million people in Britain may be affected by gambling related harm. With discussion among firms about 'gambling blocks' on customer accounts, and the Gambling Commission mooting a total ban on the use of credit cards for gambling, the sector is going through a time of great change. To explore these issues, the Trust's Vulnerability Lead Chris Fitch is joined...