Knowledge Fika 2.0: Knowledge in M365 with Copilot and Content AI

About this episode: What happens when a learning and development professional accidentally discovers knowledge management and finds her calling? In this episode, Rebecka sits down with Dr Rachel Teague to discuss community, knowledge sharing, AI, and the importance of creating spaces where people can learn from one another. Rachel shares her journey into KM, the story behind the Empower KM confere...

About the episode: What happens when organisations move beyondCopilot and start managing an entire workforce of AI agents? In this episode, Rebecka sits down with Microsoft Regional Director and dual Microsoft MVP Maarten Eekels to discuss AIadoption, governance, knowledge management, and why successful AI initiatives depend as much on content quality as technology. A key focus is Agent 365 and th...

About this episode: In this episode of Knowledge Fika, Rebecka Isaksson chats with Mike McLean about the future of Microsoft Viva Engage and how AI is transforming workplace communities. From smarter notifications and community management to Copilot, and the brand new Community Agent (!!!), Mike shares how Microsoft is helping organizations cut through the noise while keeping people connected. The...

About this episode: What does it take to become an AI-native organization? In this episode of Knowledge Fika, I sit down with Regional Director and Microsoft MVP Vesa “Vesku” Nopanen, to discuss AI transformation beyond the technology. We explore what organizations are learning from Microsoft 365 Copilot adoption, why culture and change management matter as much as the tools themselves, and how to...

Why prompts, psychology and sycophancy matter. About this episode: What happens when one of the world's leading technology writers turns his attention to AI? In this episode, I sit down with journalist, author and broadcaster Jamie Bartlett to discuss his latest book, How to Talk to AI (And How Not To) . We explore why the way we talk to AI matters, how prompting is as much about mindset as te...

About this episode What does it take to build a knowledge team ready for an AI-driven future? In this episode of Knowledge Fika , Rebecka Isaksson speaks with Charlene King from The Open University about Knowledge Management, AI, governance, and organisational change. Together they explore how to balance innovation with responsible AI adoption, build the right skills, and culture, and demonstrate...

About this episode What changes when you stop delivering AI solutions—and start living with them every day ? In this episode of Knowledge Fika , I’m joined by Paul Hunt for a candid conversation on career shifts, Copilot realities, and the governance questions we can’t ignore as AI becomes everyday work. Paul shares his move from being a Microsoft 365 consultant to in-house solutions designer—and...

About this episode: In this episode of Knowledge Fika, I’m joined by ⁠ Amy Carlton ⁠ (⁠ Novartis⁠ ) — who I first met at the ⁠ Knowledge Summit Dublin⁠ in 2025 — to talk about what it really takes to make KM stick. As a Microsoft powerhouse Novartis is deeply engrained in M365 and we talk about how her team uses AI and M365 as a foundation, while keeping things firmly human-centred. From content l...

🎙️About this episode In this episode of Knowledge Fika, I sit down with fellow MVP Simon Hudson to talk about what’s actually changing in the world of AI, knowledge, and Microsoft 365. We get into the rise of skills files and AI agents—and why they’re quickly becoming critical to how AI understands context and delivers value. Spoiler: it’s not magic… it’s still metadata doing the heavy lifting. We...

About this episode: In this episode of Knowledge Fika , Rebecka Isaksson is joined by Microsoft MVP Marijn Somers for a refreshingly honest conversation about what AI adoption actually takes in Microsoft 365. Yes, Copilot comes up—but the real focus is on habits, behavior, governance, and change management. Because AI value doesn’t come from switching a tool on; it comes from how people use it. As...

About the episode: In this episode, I sit down with Sean Squires from the SharePoint product team at Microsoft, on Redmond Campus and in the same room as my guest for a change! We had aproper deep dive into something that quietly underpins almost everything we do with content and AI: librarian skills! (We also had a lot of coffee...) We talk about why librarian skills still matter in a world of la...

About this episode: What does it really take to make Knowledge Flow — especially as Microsoft rolls out a new Engage experience and updated licensing model through April 2026 ? In this episode of Knowledge Fika , I’m joined by Lukas Wünsch to explore how Knowledge & Portfolio Management and Community‑driven collaboration come together — and why this moment matters as Engage continues evolving...

About this episode: Rebecka sits down with Cory Newton‑Smit h to explore how AI in SharePoint has evolved from early Knowledge Agent ideas to today’s Copilot-powered capabilities. They break down how AI is finally helping organizations clean up noise, surface authoritative content, and turn SharePoint into a genuinely intelligent knowledge platform. Expect insights into Microsoft’s “zero to one” j...

About this Episode: In this episode of Knowledge Fika, I sit down with the legendary (and proudly self‑proclaimed) curmudgeon Marc D Anderson . With decades of experience in the Microsoft world, Marc has watched SharePoint grow from its awkward adolescence into today’s collaboration powerhouse. We talk about the evolution of Microsoft 365, why Marc stays cautiously optimistic about Copilot, and ho...

About this episode: In this episode, I sit down with Adam Harmetz , VP of Product (SharePoint, OneDrive, Planner and a whole slew of M365 products) at Microsoft, to look at SharePoint’s 25‑year journey and how it’s evolving in an AI‑first era. And what to expect from https://aka.ms/SPat25 - the big birthday event! We cover the rise of Knowledge Agent , why content lifecycle management and governan...

About this episode: In this episode of  Knowledge Fika , I sit down with the one and only  Paul Keijzers  — long-time SharePoint legend, MVP, and someone who’s basically been living in site collections since 2001 (yes, before some intranets were even  born ). We dig into the stuff that actually matters but too often gets ignored:  metadata, governance, ownership, and why the SharePoint admin cente...

🎙 Knowledge Fika 2.0 is here! 🎙We’re kicking off a brand-new season with a fresh focus: Microsoft 365, Content AI, and Copilot readiness . In this episode, I sit down with the amazing Heather Cook to explore how communities drive adoption, foster belonging, and even boost retention . But Heather also shares her inspiring career journey - proof that success in tech doesn’t require a coding backgrou...

On popular demand - Knowledge Fika is back! But with a much more practical focus on Knowledge Management, so we are calling it Knowledge Fika 2.0. Here are a few words from host Rebecka Isaksson about what is changing with Knowledge Fika, now that Season 3 is kicking off, on January 12, 2026. A new focus, with more Microsoft and MVP guests, and a much more practical approach to KM: Knowledge in M3...

With this extended (45 min long) episode, Rebecka Isaksson and Dawn Brushammar bid you farewell for now. We have decided to take a little break with this podcast for the time being - but we are likely to come back again in a not too distant (sci-fi) future... You will be the first to know! We sat down with Stan Garfield and James Tyer to unpack the power of communities of practice in knowledge man...

In this episode of  Knowledge Fika , hosts RebeckaIsaksson and Dawn Brushammar sit down with Daniel Cohen-Dumani, founder of Experio AI , to explore how artificialintelligence is transforming knowledge management in consulting. Daniel shares insights from his extensive career, highlighting the challenges of preserving organizational memory and the power of AI-driven curation. The conversation dive...

In this episode of Knowledge Fika, hosts Rebecka Isaksson and Dawn Brushammar speak with AI experts Aki Antman and Hanna Radtke Bergström about the evolving role of generative AI in organizations. They explore leadership’s impact on AI adoption, the importance of democratizing AI knowledge, and how Copilot differ from other LLMs, like Chat GPT. The conversation also covers data privacy, natural la...

Join Rebecka Isaksson and Dawn Brushammar for a livelychat with Marko Wathen, founder of Aigui, a startup rethinking how we manage and visualize knowledge in the age of AI .  From his roots in project management in banking to building tools that make AI conversations more human-friendly, Marko shares insights on how we learn—and why visuals often beat walls of text. We explore the evolution from m...

Join Rebecka Isaksson in this episode of  KnowledgeFika  as she chats with Simon Doy, Microsoft MVP and founder of iThink 365. They explore how Microsoft 365 Copilot is transforming productivity and Personal Knowledge Management (“PKM”), and dive into the evolving role of AI in health tech and business processes. They also talk about SmartFlow, an agentic AI solution from iThink 365 and its impact...

In this episode of Knowledge Fika , we sit down with Cindy Hubert , Knowledge Management Fellow at APQC , to explore the evolving landscape of KM through the lens of someone who’s been shaping it for decades. Cindy shares her KM journey, unpacks the ever-blurring line between AI and knowledge work, and reflects on the enduring importance of people in KM systems. We also dive into knowledge maturit...

Join show hosts Rebecka Isaksson and Dawn Brushammar for a fika with Andrew Herd and Kristina Mirchuk as they dive into the KM Landscape 2025 project. Discover how this global initiative is reshaping knowledge management through co-creation, community, and inclusion. From personal KM to organizational KM and global collaboration, this episode explores the power of diverse voices in shaping the fut...