Fix My Business

Erin asks: "My operations manager just gave notice after three years. She knows everything. I thought I had systems, but most of our system was just her knowing what to do. I don't even know where half the passwords are. How do you build a business that doesn't collapse when one key person walks out?" In this episode, Scott diagnoses the linchpin problem, shares his core rule ("if it's not documen...

Eric asks: "Tax season is destroying me. My CPA asked for a simple summary. It should have taken an hour, but it's taken three days. My CPA warned me she'll need extra time—that's $200 extra. What does your record keeping system look like for someone who doesn't want a full bookkeeper?" In this episode, Scott reframes Eric's problem (you're worried about $200 but burning thousands in time), explai...

Jacob asks: "I'm part of a mastermind. Everyone is talking about AI. I'm not using it and feel like I'm being left behind. I don't know where to start. What do you recommend?" In this episode, Scott diagnoses Jacob's real issue (FOMO, not a tech gap), shares the actual AI adoption numbers (only 2% are paying), and gives a grounded framework: "Can a person or tech do this better?" You'll learn the...

Hunter asks: "Last month my business brought in $80,000 revenue. Profit was $13,000. But I'm struggling. I need more customers but can't afford more marketing." In this episode, Scott reveals why Hunter doesn't need more customers, explains why cashflow is always more important than profit, and breaks down how money leaks through the balance sheet—not the P&L. You'll hear the Michael story ($1...

Edward asks: "I spent months documenting our processes in Notion. The problem? My team ignores them and asks me the same questions over and over. How do you actually get people to use the systems you build?" In this episode, Scott calls out Edward's hidden control trap (you're still getting an ego boost from being the answer), explains why people flow to the path of least resistance, and shares th...

Emily asks: "We're doing a quarterly audit of our subscriptions and our software bills are absurd. There are features we never use but some we do at the premium level. How do we cut our software bloat without breaking the operation?" In this episode, Scott exposes the "software moat" (how SaaS companies trap you in premium plans), shares his access rules and 45-day login audit policy, and tells th...

Ryan asks: "What should I automate first in my business? And what is the biggest automation mistake?" In this episode, Scott kills the "silver bullet" myth, shares the pain point rule and his VP whiteboard story, and reveals the A-to-C framework for micro-steps instead of trying to automate everything at once. You'll learn why elimination comes before automation, the three biggest automation mista...

Eric asks: "I work full-time and I'm trying to grow my side hustle. It's so hard to find time to observe my team's work and make more calls. What's your secret when working full time?" In this episode, Scott reveals why "I don't have time" is really a discipline issue, shares his own 8-11 PM time blocking experience while raising kids, and breaks down the micro-chunking technique most people miss....

Jake asks: "I finally got the growth I wanted, and now everything is harder. More leads but I'm dropping half. More revenue but cash flow is a mess. More deals and every new one creates new issues. What should I have put in place before I scaled?" In this episode, Scott delivers a counterintuitive truth (growth is not always the goal), explains why you cannot scale chaos, and shares two stories—hi...

Joe asks: "I've been running my business solo for three years. I'm working long hours and burning out. Every time I run the numbers, I can't justify someone—the margins aren't there. But I can't keep doing this alone. I'm starting to resent the thing I built. Help." In this episode, Scott diagnoses Joe's real problem (the "control trap"—either pricing too low or hoarding profits), explains why you...

Jenna asks: "Last year I closed more deals than ever. My revenue is up 40%, but I'm looking at my bank account and I honestly have less money than when I was doing half the volume. Where's all the cash going? Am I doing something wrong?" In this episode, Scott diagnoses Jenna's real problem (she's in the "sales trap"), explains why revenue is a vanity number, and breaks down the only two solutions...

Mike asks: "We've used our own cash reserves for deals, but we're contemplating using other people's money—not because we need it, but to deploy our capital elsewhere. We've been debt-averse but see value in this if done correctly. How would you view this?" In this episode, Scott breaks down the decision using the Investor Priority Pyramid, explains why capital is foundational (use it first), when...

Brett asks: "I've been focusing on lower dollar properties, but I'm hearing I should go after higher priced ones. Lower price sells constantly but requires nonstop marketing. Premium sounds great but feels risky. How do you decide which model builds sustainability versus just keeps you busy?" In this episode, Scott calls out Brett's real problem (the word "hustling" reveals he has no team), explai...

Stephanie asks: "I've got my website up. I'm posting on social media. I even run some ads, but my phone barely rings. I average about eight calls a month, and only one or two are actual buyers. It feels like I'm shouting into the void. Help." In this episode, Scott diagnoses Stephanie's real problem (she hasn't found her people yet), breaks down the three stages of awareness (marketing to everyone...

Marcus asks: "My business is good right now. Maybe too good. I've got more deal flow than I can handle. I talked to a guy last Tuesday and still haven't followed up. I know I'm losing business, but I can't just ignore new leads either. I feel like I'm playing whack-a-mole and losing. How do I get ahead without hiring someone I can't afford yet?" In this episode, Scott calls out Marcus's false narr...

Maya asks: "The market I work in is doing well, but my peers are making more sales in other areas. I want to grow fast, but I worry I'll stretch my team too thin and screw up what's already working. My peers talk about scaling like it's the goal. But is there real value in going deeper where you're already winning? How do you know when expansion is smart versus just a distraction?" In this episode...

Jordan asks: "I've built a small investment team, but everything still runs through me. Pricing, customer service, weekly emails—they all find their way back to me. I thought hiring would give me leverage, but instead it feels like I just created more people waiting on my decision. I don't want to lose control, but I also don't want to be the reason the company stalls. How do you design a business...

Alex asks: "I'm getting leads, but it only works if I'm constantly chasing people. If I take my foot off the gas for even a few days, everything slows down. I didn't start this business to live inside my inbox. How do you build a follow-up system that doesn't feel cold or robotic, but also doesn't require me to personally remember every conversation?" In this episode, Scott reveals why Alex's real...

Jessica asks: "I've been hovering around $10,000 a month for a very long time now, and it's starting to mess with my head. Every month I tell myself, this is the month it finally moves. And then I look at the numbers and it's basically the same again. I'm working all the time. If I step back even a little, things slow down. If I stay fully involved, we hit $10,000 again. Is this the upper limit of...

David asks: "I started my business 11 months ago and it's still losing money. I'm sure it's just the startup stage—my sales haven't caught up to my expenses yet. I feel like I just need more sales, but I'm bleeding cash. I think I'm lean. You'll tell me to cut expenses, but I don't want to cut marketing, VAs, or technology. If I cut those, I've wasted my time." In this episode, Scott reveals why "...

In this episode of Fix My Business , Scott Todd tackles a fear that keeps many business owners stuck in the "messy middle": the fear of raising prices. Responding to a question from Robert, a landlord with 12 units who is terrified to increase rent for long-term tenants, Scott reveals why "playing nice" with your pricing is actually a recipe for business failure and a disservice to the very custom...

You just got a new lead. You are excited, ready to help, and you call them immediately. But they don't answer. You call again later—silence. Why do interested prospects suddenly vanish the moment you reach out? In this episode of Fix My Business , Scott answers a question from Jennifer, whose leads are ghosting her despite her fast response time. Scott reveals why your "speed to lead" might actual...

Does every day in your business feel like Groundhog Day ? You fix a problem in the morning, only to turn around and see it broken again by the afternoon. You’re working harder than ever, but sales are stalling, headaches are multiplying, and you’re starting to wonder if you’re just bad at business. In this episode, Scott answers a question from Chris, a business owner who feels like he’s drowning....

You’ve trained your team. They handle the routine work just fine. But the second something weird happens—a bill with a missing address, a confusing email, a non-standard request—it lands right back on your desk. In this episode, Scott answers a question from Kevin, a business owner stuck in the "two-minute fire drill" cycle. Scott explains why this isn't a competency problem; it's a visibility pro...

Ashley asks: "I've been trying to figure out what makes my business different from all the other investors in the market. We all sell similar properties and I don't know what makes me different other than price. Every competitor's website sounds exactly like mine and I hate it. How do I differentiate?" In this episode, Scott reveals why competing on price is a race to zero and how to escape the Vi...