Extra Credit

Tell us what you love about Extra Credit and what topics you want covered! Peer-to-peer education can enhance the learning experience for credit professionals, while helping them form mutually beneficial relationships. Whether you’re comparing notes, brainstorming ideas or sharing war stories, industry peers can provide more valuable insights than traditional learning methods can.  Connect with us...

Tell us what you love about Extra Credit and what topics you want covered! In credit management, change is inevitable and necessary for growth. Now, a generational gap has formed where older generations leave tenured positions and younger generations begin their credit careers.  This transition brings different expectations of the workplace, and an opportunity to shape who leads credit next. Being...

Tell us what you love about Extra Credit and what topics you want covered! In a field like credit management, it’s easy to let stress get out of control as you face an ever-growing to-do list. Similar to how mitigating risk with each transaction protects your company, managing your workload and subsequent stress protects your mental wellbeing and prevents burnout. Connect with us on LinkedIn: @ Na...

Tell us what you love about Extra Credit and what topics you want covered! Welcome to this special edition of the Extra Credit podcast: Credit Conversations that Count—a segment where credit professionals can engage in candid conversations about trends, challenges, strategies, and personal wins or lessons in the credit and finance world. We're joined by Anissa Martin, CCE, FinOps director of...

Tell us what you love about Extra Credit and what topics you want covered! No two people are the same. This mere fact is what makes life so interesting. These differences alone can actually lead to more beautiful and meaningful outcomes so long as people are willing to work together.  But finding togetherness can be challenging, especially when an individual can’t get along with someone different...

Tell us what you love about Extra Credit and what topics you want covered! There is an art to communication in credit management. With a wide, diverse customer base, credit professionals cater to unique, distinctive needs with each account they serve. Connect with us on LinkedIn: @ Nacm-National @ FCIB

Tell us what you love about Extra Credit and what topics you want covered! There’s no denying that credit professionals encounter their fair share of stressful situations. When their customer files for bankruptcy, for example, they’re navigating shifts in communication, payment expectations and business practices all while seeking sound legal advice.  During challenging times, people look for stro...

Tell us what you love about Extra Credit and what topics you want covered! Salespeople tend to focus on generating as many sales as possible for the company, while the credit team works to protect the company from risk. Despite the differences in the two responsibilities, there is a lot that can be gained through increased collaboration between the two departments.  Connect with us on LinkedIn: @...

Tell us what you love about Extra Credit and what topics you want covered! Financial statement analysis is not just about good or bad ratios; it’s about discerning the underlying causes and implications for a company’s financial stability. Delving deeper into financial statements can reveal hidden risks, even when initial figures seem promising. Connect with us on LinkedIn: @ Nacm-National @ FCIB

Tell us what you love about Extra Credit and what topics you want covered! Workplace wellness drives performance and keeps teams motivated. When it’s missing, even the most capable associates can start to withdraw, burn out or lose satisfaction in their roles. To prevent that from happening, we’re sharing practical strategies credit leaders can use to improve well-being for their teams and themsel...

Tell us what you love about Extra Credit and what topics you want covered! For decades, Days Sales Outstanding (DSO) has been the default answer to a simple question: how well is a company collecting what it’s owed? It’s easy to calculate, explain and compare across periods, which is exactly why it became the metric many credit professionals reach for first.  But a company can post a stable or imp...

Tell us what you love about Extra Credit and what topics you want covered! Credit managers like to know what’s coming next. Mitigating risk means following industry trends and economic cycles to see where the future might take your business, but what about the unpredictable? As hundreds of wildfires rage through Canada and blanket parts of the United States in smoke, more credit managers are findi...

Tell us what you love about Extra Credit and what topics you want covered! Collecting on overdue accounts can be time-consuming and stressful for credit teams, especially when they’re dealing with customers who are financially stretched. Uncomfortable as it is, the process is essential for maintaining sustainable cash flow and preserving customer relationships.  Connect with us on LinkedIn: @ Nacm...

Tell us what you love about Extra Credit and what topics you want covered! Know your customer (KYC) is not exclusively a credit assignment. The task of learning your customers’ patterns and operations is shared between the credit and sales teams. As both departments interact with the customer in different ways and interact with distinct parts of their business, each has a unique understanding of t...

Tell us what you love about Extra Credit and what topics you want covered! No matter what you do for a living, nothing compares to your first day on the job. For the first week or two, your enthusiasm and curiosity are at an all-time high.  Over time, however, that feeling can subside, and if not maintained, can leave professionals disengaged and unmotivated to work.  Employee engagement and motiv...

Tell us what you love about Extra Credit and what topics you want covered! Timing of payments during construction projects can be complicated as money flows through all the different parties involved. At times, slow payment can lead to customers paying late as they await their own payment from the general contractor.  Connect with us on LinkedIn: @ Nacm-National @ FCIB

Tell us what you love about Extra Credit and what topics you want covered! AI companies are paying up for new AR hires—what are they looking for? AI is rapidly changing the future of credit, collections and accounts receivable. A recent $250K+ AR job posting from a leading AI company specifically sought experience using AI and large language models (LLMs) within finance operations. What does that...

Tell us what you love about Extra Credit and what topics you want covered! As new technologies give way to more advanced forms of check fraud, it is important that credit managers reevaluate fraud prevention measures. From learning the red flags to establishing a procedure to follow when a customer exhibits suspicious behavior, the strongest defense against fraud is a multifaceted one.  Connect wi...

Tell us what you love about Extra Credit and what topics you want covered! When it comes to construction credit, there is nothing more critical, or complex, than contracts. With so many unique terms and contract language shaping each project, it is important that credit professionals know what’s headed their way at the onset.  Connect with us on LinkedIn: @ Nacm-National @ FCIB

Tell us what you love about Extra Credit and what topics you want covered! Construction credit managers know the importance of a completed job information sheet and the added protection the sheet offers by making the preliminary notice process easier. While the benefits are clear to those in credit, customers may not understand why they need to complete them.  Connect with us on LinkedIn: @ Nacm-N...

Tell us what you love about Extra Credit and what topics you want covered! Though immensely rewarding, business credit is fraught with hardship, from economic uncertainty to unforeseen crises. Without a clear path forward, people can feel disorganized to the point that they not only feel lost but adrift in their work. Like an anchor stabilizing a ship, credit leaders offer support and guidance to...

Tell us what you love about Extra Credit and what topics you want covered! Rising global tensions are adding to existing challenges, including higher input costs and thinning profit margins. A surge in crop production in 2025 driving prices down combined with ongoing tariff pressure, has left the agricultural economy in a difficult position.  Connect with us on LinkedIn: @ Nacm-National @ FCIB

Tell us what you love about Extra Credit and what topics you want covered! Mechanic’s lien laws are the bedrock of the construction credit field, offering credit managers protection as they await payment during long projects. As credit managers work in multiple states, they will encounter two distinct types of liens: full price liens and unpaid balance liens. While both offer protection, it is cri...

Tell us what you love about Extra Credit and what topics you want covered! When a credit professional retires or leaves a company, the organization is not just losing a valuable team member—it is often losing unparalleled knowledge and expertise. Transferring what took years to learn requires time, patience and a willingness to share and receive.  Without a proper succession plan, credit departmen...

Tell us what you love about Extra Credit and what topics you want covered! Artificial intelligence, or AI, has taken on a life of its own, integrating itself into almost every facet of our professional and personal lives. What started as a tool to research customers and draft letters has evolved into a means of streamlining various credit functions.  However, AI is only as useful as the informatio...