Deep Learning with PolyAI

Send us Fan Mail This week, hosts Michelle Schroeder (SVP, Marketing) and Nikola Mrkšić (CEO, Co-Founder) of PolyAI talk about the crux of boosting both operational efficiency and customer experience. The hosts examine how the pitfalls of traditional interactive voice response (IVR) systems have shaped customer perceptions, and how a blend of AI and human interaction can improve the overall contac...

Send us Fan Mail PolyAI's Michelle and Nikola unpack announcements from this week's DevDay, touching on GPT-4 Turbo, the impact of consistent model output, the marketization of custom GPTs, and the intriguing possibilities of new text-to-speech capabilities. Additionally, we touch on the importance of reproducibility and security considerations in enterprise-level AI applications.  00:51...

Send us Fan Mail In this episode of the PolyAI podcast, host Kylie Whitehead interviews Paweł Budzianowski, the head of machine learning at PolyAI. They dive into the past 70 years of speech recognition, moving from hidden Markov models to deep learning transformations and beyond. Plus, Seinfeld and Jordan Peele in the speech zeitgeist? 00:43 The Importance of Voice Recognition 01:20 The History o...

Send us Fan Mail In a continuation of last week's episode, PolyAI's Michelle (SVP Marketing), Nikola (CEO) and Yan (COO) delve into the challenges of enterprises building upon LLMs, and the importance of explainability, accountability, and safety in all aspects of AI deployment. Also, is hybrid the way in the short term? Follow PolyAI on LinkedIn Watch this and other episodes of the Deep...

Send us Fan Mail Ooh, a new look! Michelle (SVP Marketing), Nikola (CEO), and Yan (COO) discuss the changing landscape of conversational AI, the impact of generative AI, control and expectations, and the potential for brands to sculpt their voice assistants to enhance customer experiences. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube

Send us Fan Mail This one starts off strong! Episode 3 in a weekly series touching on AI, voice and the customer experience. Today, Michelle and Nikola of PolyAI discuss the specific applications of genAI in the contact center, and what risks/benefits exist on both sides of the call. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube

Send us Fan Mail There's a lot of hype around the application of generative AI to the voice channel. Listen in as Nikola and Michelle discuss who's doing it and how, what pitfalls organizations need to be aware of, and what you can expect from the next generation of models like GPT 4.0 and beyond. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube

Send us Fan Mail In their first episode, join PolyAI CEO/co-founder Nikola Mrkšić and SVP Marketing Michelle Schroeder as they discuss – and demo! – the impact of generative AI on voice assistants for the enterprise. Future implications, initial hesitations by AI practitioners, and key differences between generative and non-generative models.  Follow PolyAI on LinkedIn Watch this and other episode...