CJ & The Duke

If you're considering or preparing for a ServiceNow bootcamp, you'll want to watch this episode. CJ and the Duke talk about concepts and mindsets critical to getting the most value from ServiceNow bootcamps and into the jobs beyond. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. MENTIONED IN THIS EPISODE - Work...

ServiceNow Hackathons cause incredible personal growth.  CJ&TheDuke discuss - Why hackathons are essential to growth - The Duke's strategies to win 4 ServiceNow Hackathons - How to handle intimidation - Team composition - A different outlook on "build quality" - How to properly scope Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built...

CJ & The Duke decide to just hit the record button and run with it.  This jam session covered the following: Iterative Development Recombination & Innovation Perils of Context Switching Pursuing the Unicorn Project Offshoring and International Consulting Pricing Your Work Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively...

Things always change.  Bad original designs, new tech, emerging process models.  We're constantly confronted with necessity to change, sometimes fundamentally.  In this episode we talk about coping strategies for The Drift. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ALSO MENTIONED ON THIS EPISODE - Chillz M...

We discuss the ServiceNow Rise Up program, strategies for Rise-Up cohorts to learn ServiceNow, and the many ways our ecosystem can help.  This includes: - Creating exercise libraries (stacking the gym) - Creating MUCH more ServiceNow content - Building smaller "play book" style content ... and much more Very special thanks to our sponsor, Clear Skye the optimized identity governance & security...

CJ & The Duke have fielded a lot of questions about places to acquire ServiceNow work.  Here we outline what its like to work at a ServiceNow partner, a customer, or as an independent consultant. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.  Check out the episode we did with their VP of Engineering. ALSO...

We've had a lot of questions come in this year from people in ServiceNow bootcamps.  In this episode we try to cover the most frequent and important.   Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.  Check out the episode we did with their VP of Engineering. ALSO MENTIONED ON THIS EPISODE - What to Build to Up...

If you didn't make it to a ServiceNow WorldForum, Cory and I break down some talking points from the Chicago event.  We discuss the new talking points: supply chain, inflation, compliance, employees.  We talk the "3 Intents of Tokyo".  New apps and irreducible complexity.  Driving engagement.  CMBD (again?!), and bureaucracy vs governance. Very special thanks to our sponsor, Clear Skye the optimiz...

CJ & The Duke breakdown several ServiceNow processes niches.  Niches are weighed by marketability, capability to be stand-alone expertise, and what extra skills you should have to specialize.  We take on... - SPM (ITBM?  PPM?) - Hardware Asset Management - Software Asset Management - CMDB & CSDM - SecOps - HR - Legal Should we do a second episode covering the MANY niches we couldn't cover?...

CJ & The Duke break continue illuminating different ServiceNow career paths with the Implementation Specialist.  - What is an implementation specialist - Learning the language - Learning the outcomes - Learning how ServiceNow works for that process area - Soft skills you'll need. Other ServiceNow careers mentioned in this episode: - What the hec is a ServiceNow Admin? (ep 64) - The ServiceNow...

CJ & The Duke talk about ServiceNow experiences that haunt their conscience.  With over a decade of experience each, they've had some doozies!  Great opportunity to learn from their mistakes, and learn how to learn from your own!  We talk... - Taking jobs we weren't skilled enough for - The risks of taking too many clients - Not documenting instances ... and how to avoid or grow from each. Ver...

The Tokyo release of ServiceNow introduces Admin Center.  Cory and I breakdown our wishlist for this brilliant feature, which has the promise of being the NEXT BIG THING for ServiceNow admins and customers.  We talk... - Admin account usage info - Update Set information - ATF, Instance Scan, and Upgrade Center roll ups - Email processing stats - Stale Important Things - Version and remaining suppo...

In your journey to ServiceNow success you'll need help.  Some people will excel at getting help.  Others don't know why they're stuck. This episode will make sure you're firmly in the first category.  We talk about manners, proof of work, consideration of time, the value exchange, and paying it forward. Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solu...

What kind of ServiceNow content gets attention?  How do you get people to stop and look at your material?  How do you get people to remember you?  In this episode CJ & The Duke discuss their opinions on how to win attention. Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Mentioned in this episode: LinkedIn: "Sto...

We've been asked many times "why take such a personal stake in ServiceNow"?  Why podcast, why create content?  Why mentor?    We answer those questions AND give our thoughts on the future of ServiceNow. Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. And Magic Mind , the world's first productivity drink, and the cure...

What started off as talking about all ServiceNow job types ended up focusing exclusively on the ServiceNow admin.  Fine with us, as many new entrants to the ServiceNow space don't have a clear picture of what the ServiceNow admin is and does.  We discuss - the myth of the "maintenance only" admin - the necessity of building - what most customers perceive an admin to be - coding expectations "Servi...

"ServiceNow can do anything".  Sure, but what is it REALLY used for?  CJ & The Duke propose a quick way to understand ServiceNow value propositions, and what applications it is best for. Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow.  Check out the episode we did with their VP of Engineering.   And Magic Mind ,...

#ServiceNow Knowledge22 is right around the corner, and finally live again!  If its your first time attending, take some advice from CJ & The Duke, who've watched the conference grow over the last 11 years. Thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow.  Check out the episode we did with their VP of Engineering.   And Magic...

There's an insane amount of ServiceNow content being generated lately, and Jace is leading the way in curating it with news.jace.pro. We discuss how and why we create the content we do, and share a few tips and tricks. Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow.  Check out the episode we did with their VP of Engi...

CJ & The Duke celebrate episode 60 discussing all the practices they'd retain, and all the ways they'd work differently if they started their ServiceNow careers over.  There's sure to be lessons in here for people of all ServiceNow skill levels. Very special thanks to our sponsor, specialist ServiceNow recruitment consultancy, Oscar-Technology  - Oscar-tech.com    Oscar Technology is an award-...

We're frequently asked what documents, links, tips etc make one a better ServiceNow resource.  The truth is the best thing to do is build.  This episode runs through daydreams of apps Cory and I wish we could build.   The point is, everyone's got an experience or an interest that can inspire a ServiceNow app.  If not, just look around your world and see all the work getting done around you. Very s...

Donte Hooker has a long and storied career in the ServiceNow ecosystem.  But now that he's fresh out of the Certified Technical Architect program, he's agreed to give us the goods about CTA.  We also talk playing to win at the highest levels of the ServiceNow game. Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow.  Che...

CJ & The Duke talk about how easy it is to lose sight of the big picture.  We talk about "the point" of ServiceNow deployments, how it gets lost, who maintains it, and more. Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow.  Check out the episode we did with their VP of Engineering. ALSO MENTIONED ON THIS EPISODE E...

CJ & The Duke talk Flow Designer vs Legacy Workflow.  Flow designer comes in swinging with an absolute flurry of devastating hits, but is Legacy Workflow down for good?  We talk about - The ability to fully replace Inbound Actions - The ease of integration in flow - The coherency and "containment of a solution. - The less dev intensive path, even for simple stuff, like dot walking - The re-usa...

CJ & The Duke interview Pat Fuller, executive level consultant, and Patron Saint of Getting It Done.  We talk about doing large scale projects right.  Topics include proper setup, understanding outcomes, PM skills beyond the PMBOK, and much more. Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow.  Check out the epis...