Joella & Helene
And Another Thing
A friendship forged in the chaos of working in hospitality. Joella and Helene take you behind the sacred counter of a cafe and share what it is really like serving coffee and food to humans all day. Customer service is filled with its own unique life and no one really knows what goes on behind a counter. What makes it all that much more fascinating is that one of them is originally from the UK and the other from New Zealand, but they both live in Canada. You would think the cultures, both in hospitably and life, are not that far apart but it is not as interchangeable as it seems. In this sligh...
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Kermit, Madam And A Kaniffy 09.05.2025 1:02:43
On this week's episode Helene has a public announcement, Joella tries to describe the difference between New Zealand food and Canadian food and they both talk about the feeling they have sometimes, of being famous. There is a story of a random encounter with a stranger, they share what it really means when you are being called a madam and what happens when customers try to be funny when hands are...
Come On Margaret 02.05.2025 55:25
Is common sense something you're born with, or a learned attribute? This week, Joella and Helene explore what a lack of common sense looks like, they introduce a new genre of cafe customers, Margaret is brought to life and they may have just created a new Saturday night tv show.
A Quikie And A Good Idea 25.04.2025 55:55
Have you ever wondered what goes on behind the counter at a cafe/restaurant? Here's your chance to have a peak behind the scenes of the hospitality/customer service. Joella and Helene talk about the funny things customers say, how to reign in a belly laugh in an inappropiate situation, what it is to be a weekender, and exploring the frustrations of 'Who Does That?'
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