Amas Talks Podcast

- Bob: I heard a rumor that you retired to your beach house. Is this true? I've been in the customer service industry for my whole life. I may announce some stuff in the next couple of months. Redoing Bobfurniss.com . If the listeners want more details, go to my LinkedIn Bob Furniss . - The best and worst customer service experiences include Ally Bank and Best Buy. Consistency is one of the most i...

- Are you in agreement with Mr. Pachai that AI is going to be more profound than fire or electricity or anything that we have done in the past? I find it an interesting question because often the question circles around, are we headed in the direction of a utopia or Dystopia? - We are in the middle of that change, let's call it whatever, digital transformation CX became a thing. How do you reconci...

- Nate Brown is the one and only Nate Brown. "Thrilled to be here. Love your show," he says. "It's an absolute honor" - Our podcast is delivering you CX gems and an endorsement of raw milk. The most important job for CX is listening to people. Organizations are terrible. The more that they get burned out and lose the gift of authenticity, the more they lose the soul of their job. - I do love agile...

The late Herb Kelleher was the former CEO of Southwest Airlines. His secret came to a very simple formula. He just trusts his people implicitly. Another legend was Tony Hsieh, the then CEO of Zappos. People find their customer service legends very inspirational.   for more information, Visit: amastalks.com

A study says 53% of us have something called nomophobia. Nomophobia is cell phone addiction. I think technology has this way of changing us. Christine is the perfect guest to discuss this with. - Gen X is often the most forgotten generation in the middle. What we got right with technology is the democratization of information. But sometimes technology doesn't always deliver on making things better...

The Stoics do not believe anger is a useful emotion. Anger is usually not a thoughtful thing. It also depletes your energy. The most irrational part about anger is you are now being controlled by somebody else when you're angry.   for more info: https://amastalks.com/  

The most pressing question that I answer almost every single day is how do you get great customer service? He says the real question is what is good service to you? Amas: No two organizations have identical goals and ideas about what good service means.

- Do you know what your Uber rating is? What about your airbnb rating and does it actually matter to you if you answered? I want to talk about this topic with you around ratings and feedback. It's my first podcast. This is going to be a good show. - In 1970, the average GPA was about 3.0. As of 2022, it's 3.8. Where does this culture of everyone has a score get more pervasive? At what point is eno...

The most consequential American inventor once predicted the following: “The time will come when people will travel in stages moved by steam engines from one city to another, almost as fast as birds can fly, 15 or 20 miles an hour.”   People mocked the great Oliver Evans when he uttered those words. He was right, the steam engine changed the course of human history.   Thinking of the stea...

Summarization - DEI is so commonplace that I don't know many organizations that don't have D.E.I initiative or department or leader. Are we making progress as the world, especially particularly the corporate boardroom and corporate America? Is it a very diverse place today? - Pick ten boards, I challenge your listeners. How many of them have the right trade knowledge to ensure the appropriate stra...

I   want   to   have   a   conversation   today   about   the   zero   percenters,   as   I   like   to   call   them,   these   humans   that   are   in   the   .001%,   in   their   craft,   in   their   art. Tiger Woods, Steve Jobs, the Buddha.  T...