Revenue Cycle Optimized

AI-enabled charge capture can reduce manual work, but the real value comes when technology and billing expertise work together to improve accuracy, speed, and claim quality. Brought to you by www.infinx.com

Charge capture issues often hide in plain sight, creating recurring revenue leakage across departments, payer contracts, documentation, and billing workflows. In this episode, Sean Dennehey and Jason Adams of Infinx discuss how a full claims review, clinical validation, reimbursement modeling, and long-term implementation support can help organizations uncover missed revenue and strengthen charge...

A/R follow-up often looks productive on the surface, but claim touches do not always lead to claim movement. In this RCMinutes episode, we look at why clear next actions matter, how vague follow-up creates rework, and how better workflow discipline can help teams move accounts toward resolution instead of just another note.

HFMA Annual will be full of vendors, platforms, consultants, AI tools, automation promises, and revenue cycle solutions. This pre-HFMA Office Hours panel will help healthcare finance and revenue cycle leaders think through the business problems driving this year’s conversations, the questions worth asking, and how to separate proven strategy from market noise. Brought to you by www.infinx.com

In this episode of Revenue Cycle Optimized , Christina Harkins, Director of Customer Success at Infinx, discusses how prior authorization workflows can be optimized through automation, custom queues, workflow discovery, and ongoing operational support. She explains how the right mix of AI, human oversight, reporting, and implementation planning can reduce manual work, prevent avoidable denials, an...

Aged A/R is often treated like one large problem, but every aging bucket tells a different story about collectability, payer behavior, and operational gaps. In this RCMinutes episode, we look at how smarter segmentation, AI-driven payment propensity, recoverable value, and workflow orchestration can help teams prioritize the accounts most likely to produce results.

The Rural Health Transformation Program brings $50 billion in federal funding to states over five years, but the real question is whether temporary funding can create lasting operational change. In this episode, Scott Cook, VP of Business Development at Infinx, joins Stuart Newsome to discuss what rural providers should understand about the program, the state-by-state variability, and the operatio...

In this episode of Revenue Cycle Optimized , JP, VP of RCM Operations, explains why A/R and denial management are often the clearest windows into upstream revenue cycle breakdowns. Drawing from an internal team discussion, he shares how data from denials, underpayments, payer behavior, modality mix, and contract variance can uncover hidden revenue leakage and guide smarter business decisions.

Clean claims are more than a submission goal — they are one of the strongest defenses against avoidable A/R. In this RCMinutes segment, we look at how better claim quality reduces downstream follow-up, prevents unnecessary delays, and gives revenue cycle teams more time to focus on the accounts that truly need attention.

Hospitals are facing a new revenue cycle reality shaped by margin pressure, workforce constraints, payer complexity, denials, underpayments, and fragmented workflows. In this episode, Peggy Kelly, Tim Anderson, and Jason Adams of Infinx will explore what acute-care leaders need to rethink as revenue cycle performance becomes a strategic priority, not just an operational function. Brought to you by...

Automation is changing patient access, but prior authorization still requires more than bots, portals, and percentage-based promises. In this episode, Lindsey Nelson, Product Marketing Director at Infinx, explores why agentic workflows, human expertise, clinical judgment, and operational visibility all matter when organizations are trying to reduce delays, avoid denials, and keep work moving.

A/R is familiar territory for revenue cycle leaders, but the way it is managed determines whether teams are simply tracking unpaid claims or actively moving them toward resolution. This RCMinutes episode reframes A/R as an operational discipline built around follow-up, prioritization, denials, underpayments, patient responsibility, and the decisions that protect cash flow.

Healthcare revenue cycle has relied on rules engines, manual workflows, and brittle automation for decades. In this episode, Monte Sandler, Chief Operating Officer at WebPT, joins Stuart Newsome to discuss why AI may finally give RCM teams a way to manage complexity more dynamically while keeping human expertise at the center. Brought to you by www.infinx.com

Prior authorization and eligibility verification remain too variable, payer-specific, and operationally complex to rely on automation alone. In this episode, David Byrd and Navaneeth Nair explain how Infinx Patient Access Plus orchestrates AI agents, automation, payer connectivity, analytics, and human expertise to reduce administrative burden and keep care moving.

This RCMinutes segment reframes prior authorization as more than a portal or paperwork problem — it is a data problem that affects access, scheduling, patient trust, and revenue. The episode explores why clean data, intelligent automation, and human oversight are essential to moving from reactive authorization chasing to proactive access management.

Same-day cancellations, delayed procedures, and scheduling disruption can create major strain for orthopedic practices. In this Office Hours Takeover, Lora Pada, VP of Customer Success at Infinx, speaks with Danelle Newman, Director of Patient Access at OSS Health, about the role prior authorization workflows play in keeping schedules moving, reducing preventable delays, and giving patient access...

Revenue cycle teams are often judged by how fast they react to problems, but the real opportunity is catching issues before they become urgent. This RCMinutes segment explores how better signals, cleaner prioritization, and smarter workflows can help teams move from constant firefighting to more predictable performance.

AI is changing more than speed and efficiency. It is changing who gets to contribute. In this Office Hours roundtable, the panel explores how everyday users are using AI to shape work, solve problems, and support better decisions in ways that matter for revenue cycle leaders.

Scott Cook, VP of Business Development for Acute Care at Infinx, explains how charge capture assessments can help hospitals identify missed revenue opportunities while strengthening documentation, education, and operational consistency. He also discusses why data alone is not enough, and how combining analytics with staff conversations can uncover practical improvements across departments like sur...

AI can help revenue cycle teams improve consistency across shifts, locations, and workflows by reducing unnecessary variation in how work gets prioritized, documented, and escalated. In this episode, we explore how AI acts as a quality stabilizer, giving teams more reliable support without removing the human judgment complex revenue cycle work still requires.

Patient financial responsibility keeps growing, but a better financial experience does not start after the bill goes out. In this Office Hours session, Stuart Newsome and Evan Martin, VP Revenue Cycle at ZoomCare, discuss how upfront insurance verification, patient liability estimation, and clearer payment pathways can reduce friction for both patients and providers. Brought to you by www.infinx.c...

Lindsey Nelson, Product Marketing Leader at Infinx, explains how Infinx is bringing Medical Necessity AI Agent to market through a phased launch shaped by research, beta feedback, and early customer evaluation. She also outlines what makes the solution different from rules-based tools, including explainable clinical reasoning that helps teams assess coverage earlier and prevent denials before subm...

Burnout in revenue cycle is not just a staffing problem. In this episode of RCMinutes, we explore how AI can reduce administrative strain, lower emotional pressure on teams, and create a more sustainable revenue cycle operation without framing automation as a headcount reduction strategy.

Payers are taking a closer look at E&M claims, and providers are feeling the impact. This session explores what is changing, why it matters, and what organizations can do to respond. Brought to you by www.infinx.com

AI in revenue cycle is not just about automation. In this RCMinutes episode of the Revenue Cycle Optimized podcast, we explore how AI-powered decision support helps revenue cycle teams prioritize work, reduce second-guessing, improve denial management, and make faster, more confident operational decisions.