Revenue Cycle Optimized

Revenue cycle workflows are designed around standard cases, but recurring exceptions can quietly consume the team’s capacity. This RCMinutes episode explores how to categorize that work, route it by urgency and complexity, and address the upstream problems that keep refilling the queue.

Stuart Newsome sits down with Infinx colleagues Heather Riley Swanson and Nathan Skorick following Becker’s to hear what stood out from their time at the conference. Drawing on sessions and conversations throughout the event, the group considers where AI and revenue cycle strategy appear to be heading and whether the conference messaging matches the problems health systems are trying to solve. Bro...

Temporary fixes have a habit of becoming permanent revenue cycle processes, adding extra touches, inconsistent outcomes, and operational risk. This RCMinutes episode examines the hidden cost of workarounds and offers a practical way to replace them with workflows that can actually scale.

Recorded at the Becker’s Health IT + RCM Conference in Chicago, this special episode brings together perspectives from healthcare leaders on what’s changing in revenue cycle, where challenges remain, and how technology is shaping the work. Brought to you by www.infinx.com

Organization-wide revenue cycle metrics can look healthy while individual specialties quietly lose revenue through missed charges, authorization breakdowns, coding issues, and payer-specific rules. This episode explains how to uncover those hidden problems and turn specialty knowledge into more reliable workflows.

A successful reverification effort starts before anyone reruns eligibility. This episode looks at the decisions organizations need to make about who should be reverifed, what information they actually need, and what should happen when something changes. Brought to you by www.infinx.com

Jason Adams examines how missed charges, documentation gaps, payer friction, and disconnected workflows allow revenue to quietly slip through the cracks. He discusses how health systems can strengthen charge capture, improve operational visibility, validate financial impact, and build a sustainable approach to revenue recovery. The featured session was recorded at the Infinx Healthcare Revenue Cyc...

Staffing shortages may appear first as growing work queues or slower follow-up, but their financial impact can remain hidden for months. This episode looks at practical steps revenue cycle teams can take now to protect capacity, prevent backlogs, and keep today’s staffing challenge from becoming tomorrow’s cash problem.

Healthcare has made enormous progress in digitizing payments, yet paper checks, remittance documents, statements, and manual reconciliation are still part of the revenue cycle. Monte Sandler, COO of WebPT, joins us to discuss why these workflows persist and what providers can do to finally move beyond them. Brought to you by www.infinx.com

Automating eligibility and benefits verification takes more than establishing a connection to a payer. Benj Kamm explains how data quality, calibration, payer variation, and exception handling determine whether automation produces a complete and usable result.

Denial prevention requires healthcare organizations to look beyond back-end recovery and address the operational breakdowns that cause claims to be denied. Taylor Searfoss explains how stronger processes, cross-functional collaboration, and practical uses of AI can reduce rework and protect margins.

Radiology revenue cycle teams are being stretched by prior authorization complexity, staffing shortages, payer policy changes, fragmented systems, and denials that often begin long before the claim is submitted. This episode features a session at RBMA Founder’s Day 2026 where Stuart Newsome shared common themes emerging from real radiology practice conversations and explored the operational breaki...

AI delivers value in the revenue cycle when it is built into well-designed workflows supported by reliable data, governance, and clear measures of performance. Navaneeth Nair, Chief Product Officer at Infinx Healthcare, joins Stuart Newsome to discuss where AI is working today, from prior authorization and coding to denial prevention, recovery, and enterprise workflow orchestration.

Revenue cycle may be complicated, but managing it should not require constant executive attention. The goal is an operation dependable enough that leaders can focus on the exceptions instead of wondering whether the entire process is working.

The beginning of a new benefit year can create a major eligibility and benefits reverification surge for physical therapy and occupational therapy organizations. In this episode, healthcare leaders will explore how intelligent automation, flexible workflows, and operational support can help manage January volume while protecting staff capacity, patient access, and revenue. Brought to you by www.in...

Tom Jackiewicz, President of the University of Chicago Health System, examines the financial and workforce pressures forcing health systems to reconsider how they grow and deliver care. He shares why physician engagement, operational focus, and a willingness to embrace change will be essential in the years ahead.

Revenue cycle transformation rarely follows the same path from one organization to the next. Ankur Pawa, Chief Commercial Officer at Infinx, shares real-world examples of how technology, process redesign, and human expertise can be applied differently based on an organization’s operational needs, culture, and readiness for change.

The January benefit reset creates a predictable surge in eligibility, benefit, and authorization work, yet many organizations still treat it like a January problem. Getting ahead of reverification means understanding the volume, prioritizing the right patients, and building enough capacity before the new benefit year begins.

Every revenue cycle has people who seem to know the things that never made it into the manual. That experience is incredibly valuable, but when a workflow depends on one person knowing the payer, the exception, or the workaround, expertise can quietly become operational risk.

Annual insurance reverification puts added strain on therapy organizations during an already busy time of year. Join Brittany Lemoi of Ivy Rehab to discuss practical ways to manage reverification at scale, support staff, and standardize processes across a growing network. Brought to you by www.infinx.com

Revenue cycle teams are often asked to work more accounts, faster, even when much of that inventory may not need the same level of attention. This episode looks at how exception-based workflows can help teams focus on the accounts that fall outside expected patterns and are most likely to require action.

Revenue cycle instability becomes an executive problem when leaders must continually check, chase, escalate, and intervene. This Office Hours session explores how recurring cash delays, workflow gaps, payer friction, and unclear accountability erode trust—and what it takes to build a more stable and dependable operating model. Brought to you by www.infinx.com

Healthcare leaders often recognize revenue cycle opportunities but still struggle to determine which ones deserve executive attention and investment. This panel discussion explores how health systems can validate financial opportunities, strengthen accountability, improve revenue capture, and take meaningful action in a changing healthcare environment.

Automation can remove repetitive work, but disconnected tools often leave staff managing the gaps between systems. This episode explores why orchestration is the key to getting automation, AI, and human expertise working together across the revenue cycle.

Get the key takeaways from the Infinx Thought Leadership Executive Forum, where finance, RCM, and transformation leaders discussed AI, workforce strategy, prior authorization, AR and denials, revenue integrity, and what’s next for revenue cycle strategy. Brought to you by www.infinx.com