Revenue Cycle Optimized

Revenue cycle transformation rarely follows the same path from one organization to the next. Ankur Pawa, Chief Commercial Officer at Infinx, shares real-world examples of how technology, process redesign, and human expertise can be applied differently based on an organization’s operational needs, culture, and readiness for change.

The January benefit reset creates a predictable surge in eligibility, benefit, and authorization work, yet many organizations still treat it like a January problem. Getting ahead of reverification means understanding the volume, prioritizing the right patients, and building enough capacity before the new benefit year begins.

Every revenue cycle has people who seem to know the things that never made it into the manual. That experience is incredibly valuable, but when a workflow depends on one person knowing the payer, the exception, or the workaround, expertise can quietly become operational risk.

Annual insurance reverification puts added strain on therapy organizations during an already busy time of year. Join Brittany Lemoi of Ivy Rehab to discuss practical ways to manage reverification at scale, support staff, and standardize processes across a growing network. Brought to you by www.infinx.com

Revenue cycle teams are often asked to work more accounts, faster, even when much of that inventory may not need the same level of attention. This episode looks at how exception-based workflows can help teams focus on the accounts that fall outside expected patterns and are most likely to require action.

Revenue cycle instability becomes an executive problem when leaders must continually check, chase, escalate, and intervene. This Office Hours session explores how recurring cash delays, workflow gaps, payer friction, and unclear accountability erode trust—and what it takes to build a more stable and dependable operating model. Brought to you by www.infinx.com

Healthcare leaders often recognize revenue cycle opportunities but still struggle to determine which ones deserve executive attention and investment. This panel discussion explores how health systems can validate financial opportunities, strengthen accountability, improve revenue capture, and take meaningful action in a changing healthcare environment.

Automation can remove repetitive work, but disconnected tools often leave staff managing the gaps between systems. This episode explores why orchestration is the key to getting automation, AI, and human expertise working together across the revenue cycle.

Get the key takeaways from the Infinx Thought Leadership Executive Forum, where finance, RCM, and transformation leaders discussed AI, workforce strategy, prior authorization, AR and denials, revenue integrity, and what’s next for revenue cycle strategy. Brought to you by www.infinx.com

RCM Plus gives revenue cycle leaders greater visibility into the claims, payer trends, operational behaviors, and performance issues affecting financial outcomes. In this episode, Christina Harkins explains how predictive analytics, intelligent prioritization, and revenue cycle expertise can transform fragmented data into focused action. 

Not all revenue loss begins with a denial or an unpaid claim. This episode explores how missed charges, documentation gaps, and disconnected workflows can cause revenue to disappear before a claim is ever submitted.

The goal is not just to extract data from documents, but to make it actionable and seamlessly connected to the next step in the revenue cycle. Join us for a thought leadership discussion on reducing manual document work, building confidence in AI-enabled workflows, and understanding why trusted technology partners are essential for reliable, scalable automation. Brought to you by www.infinx.com

Denials may appear at the end of the revenue cycle, but their causes often begin much earlier. This episode explores how organizations can use denial data to identify operational breakdowns, assign accountability, and protect revenue before the same problems repeat.

CMS-0057 and HTI-4 are reshaping prior authorization from both sides of the workflow: payer requirements and certified EHR readiness. This episode will break down what these regulations mean for providers, how they may change day-to-day prior authorization operations, and what questions organizations should be asking their vendors now. Brought to you by www.infinx.com

In this excerpt from a client conversation, Navaneeth Nair, Chief Product Officer at Infinx, explains why prior authorization cannot always be managed effectively through Epic alone. He explores how the Infinx Patient Access platform combines payer connectivity, AI agents, workflow orchestration, and human expertise to manage the many paths an authorization may need to take.

A revenue cycle analysis can help organizations identify where cash is delayed, where A/R is building, and where denials may point to deeper operational or strategic issues. In this episode, Ankur Pawa, Chief Commercial Officer at Infinx, and Ramesh Reddy, AVP of Client Services, discuss how broader revenue cycle analytics can reveal opportunities to collect more and collect faster.

Mergers and acquisitions may bring organizations together on paper, but revenue cycle operations rarely align automatically. This episode’s discussion explores what leaders should understand about workflows, systems, reporting, culture, and operational continuity when RCM teams and processes come together. Brought to you by www.infinx.com

Health systems are under pressure to improve margins, but cost reduction alone will not solve the financial challenge. In this RCMinutes episode, Stuart Newsome explores why denials, prior authorization delays, A/R drag, missed charge capture, and under-billing are not isolated department issues, but signs that revenue cycle leadership now requires enterprise visibility, workflow orchestration, an...

A paid claim may look resolved, but payment does not always mean the reimbursement was correct. In this RCMinutes episode, we look at how underpayments, payer contract issues, missing modifiers, and incorrect adjustments can quietly drain revenue even when the claim technically gets paid.

Stuart Newsome shares his top takeaways from the KLAS K2 Summit on payer-provider collaboration, prior auth, interoperability, and AI—and what they mean for revenue cycle leaders working to reduce friction, prevent denials, and improve real-world workflows. Brought to you by www.infinx.com

In this episode of Revenue Cycle Optimized, David Byrd, SVP of Business Development at Infinx, and Carlie Richard from Maverick AI discuss how autonomous coding can improve speed, accuracy, and scalability in radiology revenue cycle operations. The conversation highlights a connected model where AI handles routine coding in seconds while certified human coders manage exceptions, audits, compliance...

Revenue cycle metrics can reveal far more than days in A/R, cash collections, or cost to collect. In this episode, Jon Vitiello, SVP & CFO at St. Luke’s Health, joins Stuart Newsome to discuss how CFOs interpret RCM signals, separate operational noise from financial risk, and use revenue cycle insight to guide strategy, investment, Medicare Advantage response, and patient access performance. B...

Health systems are under pressure from workforce shortages, rising denials, aging A/R, charge capture leakage, and revenue integrity gaps that are often hiding across both acute and ambulatory operations. In this RCMinutes episode, we preview the themes behind the Infinx Healthcare Revenue Cycle Thought Leadership Executive Forum in Chicago and explore why leaders need a more collaborative, enterp...

Denial management matters, but it often begins after revenue has already been delayed or put at risk. This RCMinutes episode explains why preventing revenue loss requires looking upstream, spotting patterns earlier, and fixing the process issues that create avoidable denials in the first place.

AI-enabled charge capture can reduce manual work, but the real value comes when technology and billing expertise work together to improve accuracy, speed, and claim quality. Brought to you by www.infinx.com