Rina Brahmbhatt
Service Notes
Welcome to Service Notes, the ultimate podcast for diving deep into the dynamic world of IT Service Management, hosted by Rina Brahmbhatt! Whether you're a seasoned professional or just curious about the field, this podcast is your go-to source for insights, success stories, and expert advice. Join Rina as she explores how technology, people, and processes come together to deliver incredible value in today's fast-paced business environments. Each episode features engaging conversations with industry experts, offering a behind-the-scenes look at the challenges and triumphs that define the ITSM...
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Épisodes
Rina Brahmbhatt and Paul Hamilton: Founder of Halo ITSM - Disrupting Enterprise Software, Maverick Culture, and AI 30.06.2026 1:09:22
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
Rina Brahmbhatt and Anu Bulusu: Grit and Game Plans: Navigating a Career in Technology 07.04.2026 21:16
Welcome to ServiceNotes , the podcast where we explore ideas, experiences, and leadership shaping the world of IT service management. In this episode, I interview Anu, a successful entrepreneur and author who transitioned from a background in civil engineering to a high-level career in IT service management. She discusses co-founding her firm, Indry, and her recent move into the AI sector with her...
In remembrance of Alan Nance....Rina & Alan 16.03.2026 56:48
Welcome to ServiceNotes , the podcast where we explore ideas, experiences, and leadership shaping the world of IT service management. Today’s episode is a special one. Last year, I had the privilege of speaking with Alan Nance, founder of XLA. Alan was widely respected in our industry for his deep expertise, thoughtful perspective, and his willingness to speak honestly about what it really takes t...
“Curiosity, Compassion, and Continuous Learning—That’s the Real Career Path.” – Rina Brahmbhatt and Tanya Boyd 16.12.2025 1:06:26
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
“Stay Curious, Stay Creative—and Never Stop Growing One Day at a Time.” – Rina Brahmbhatt and Tanya Boyd 09.12.2025 9:42
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
“Let Your Creativity Roam—In Swamps, Stories, and Every Shade of Life.” – Rina Brahmbhatt and Tanya Boyd 03.12.2025 11:38
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
“Being an empathetic and kind leader inspires people to give more.” – Rina Brahmbhatt and Tanya Boyd 26.11.2025 10:42
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
“Experiment, Iterate, and Let Curiosity Lead Your Learning.” – Rina Brahmbhatt and Tanya Boyd 25.11.2025 11:14
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
“Lead with Compassion, Communicate with Clarity, and Roll with the Changes.” – Rina Brahmbhatt and Tanya Boyd 19.11.2025 8:56
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
“Every Project Teaches You Something—Even the Ones You Don’t Love.” – Rina Brahmbhatt and Tanya Boyd 18.11.2025 12:34
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
“Learn, Adapt, and Lead—Even Without a Tech Background.” – Rina Brahmbhatt and Tanya Boyd 12.11.2025 9:49
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
“Play the Long Game—Be Kind, Connect, and Grow.” – Rina Brahmbhatt and Tanya Boyd 11.11.2025 8:34
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
“Curiosity, Connection, and Change: A Journey Through Service, Self, and Leadership.” – Rina Brahmbhatt and Orian Mendes 05.11.2025 41:21
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
“Challenge Yourself to Do Something Different.” – Rina Brahmbhatt and Orian Mendes 04.11.2025 8:23
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
“Women in IT: Building Networks, Not Rivalries.” – Rina Brahmbhatt and Orian Mendes 29.10.2025 9:25
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
“Don’t Let AI Think for You—Read, Reflect, and Connect with People.” – Rina Brahmbhatt and Orian Mendes 28.10.2025 8:44
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
“Go Fast, but Go Fast Safely—Balance Innovation with Sustainability.” – Rina Brahmbhatt and Orian Mendes 22.10.2025 7:26
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
“Be Adaptable and Know the Value You Bring.” – Rina Brahmbhatt and Orian Mendes 21.10.2025 8:17
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
“Bringing People Together Is Where the True Value Happens.” – Rina Brahmbhatt and Orian Mendes 15.10.2025 10:07
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
“From Service Desk to Sweet Success: Lessons in IT, People, and Problem-Solving.” – Rina Brahmbhatt and Kim King 14.10.2025 1:13:38
Service Notes Podcast is your go-to resource for all things service management . Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
“No Fluff. Just Get It Done.” – Rina Brahmbhatt and Kim King 08.10.2025 8:36
Service Notes Podcast is your go-to resource for all things service management . Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
“Let’s Use the Existing Process We Have — There Are Such Things as Exception Processes.” – Rina Brahmbhatt and Kim King 07.10.2025 11:09
Service Notes Podcast is your go-to resource for all things service management . Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
“You Need to Talk to Your People and Understand Where You Are.” – Rina Brahmbhatt and Kim King 01.10.2025 11:50
Service Notes Podcast is your go-to resource for all things service management . Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
“Align the Process Before the Tool—Then Enjoy the Cake.” – Rina Brahmbhatt and Kim King 30.09.2025 13:32
Service Notes Podcast is your go-to resource for all things service management . Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
“Let’s Get It Fixed—People First, Technology Second.” – Rina Brahmbhatt and Kim King 24.09.2025 10:08
Service Notes Podcast is your go-to resource for all things service management . Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
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