Rina Brahmbhatt
Service Notes
Welcome to Service Notes, the ultimate podcast for diving deep into the dynamic world of IT Service Management, hosted by Rina Brahmbhatt! Whether you're a seasoned professional or just curious about the field, this podcast is your go-to source for insights, success stories, and expert advice. Join Rina as she explores how technology, people, and processes come together to deliver incredible value in today's fast-paced business environments. Each episode features engaging conversations with industry experts, offering a behind-the-scenes look at the challenges and triumphs that define the ITSM...
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Épisodes
“Look Through the Client’s Eyes and Keep Them in the Loop.” – Rina Brahmbhatt and Kim King 23.09.2025 11:09
Service Notes Podcast is your go-to resource for all things service management . Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
“Balancing IT Chaos and Family Life—All from Home.” – Rina Brahmbhatt and Kim King 17.09.2025 11:03
Service Notes Podcast is your go-to resource for all things service management . Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
“From Chaos to CAKE: Turning a Crisis into a Sweet Success” – Rina Brahmbhatt and Kim King 16.09.2025 11:48
Service Notes Podcast is your go-to resource for all things service management . Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
“Talk to People. That’s Where the Real Learning Happens.” – Rina Brahmbhatt and Ramy Shehata 10.09.2025 10:52
Service Notes Podcast is your go-to resource for all things service management . Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
“Mentors Shape Your Career—Conversations Shape Your Growth” – Rina Brahmbhatt and Ramy Shehata 09.09.2025 9:36
Service Notes Podcast is your go-to resource for all things service management . Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
“Wrong Data In, Wrong Decisions Out: The Human Edge in an AI World” – Rina Brahmbhatt and Ramy Shehata 03.09.2025 10:31
Service Notes Podcast is your go-to resource for all things service management . Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
“Service Management Keeps You Connected to Everything” – Rina Brahmbhatt and Ramy Shehata 02.09.2025 10:10
Service Notes Podcast is your go-to resource for all things service management . Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
“Sometimes the Real Incident Is Just a Lack of Diligence” – Rina Brahmbhatt and Ramy Shehata 27.08.2025 10:20
Service Notes Podcast is your go-to resource for all things service management . Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
“No Two Major Incidents Are Ever the Same — You Learn by Living It” – Rina Brahmbhatt and Ramy Shehata 26.08.2025 11:21
Service Notes Podcast is your go-to resource for all things service management . Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
“In 2027, AI Will Run Without Oversight. That’s What Scares Me.” – Final Thought with Rina Brahmbhatt and Prof. Ahmed Banafa 20.08.2025 9:22
Service Notes Podcast is your go-to resource for all things service management . Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
“Be Ready for Change—Every 10 to 15 Years, a New Technology Flips Everything” — Rina Brahmbhatt and Prof. Ahmed Banafa 19.08.2025 8:15
Service Notes Podcast is your go-to resource for all things service management . Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
“The Minute You Think You’ve Learned Enough, It’s Time to Go Down” — Rina Brahmbhatt and Prof. Ahmed Banafa 13.08.2025 9:34
Service Notes Podcast is your go-to resource for all things service management . Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
“If You Can’t Explain It Simply, You Don’t Understand It” – Rina Brahmbhatt and Prof. Ahmed Banafa 12.08.2025 10:23
Service Notes Podcast is your go-to resource for all things service management . Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
“Not Everyone Needs to Code — But Everyone Needs to Understand” – Rina Brahmbhatt and Prof. Ahmed Banafa 06.08.2025 7:55
Service Notes Podcast is your go-to resource for all things service management . Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
“Find your space in AI” – Rina Brahmbhatt and Prof. Ahmed Banafa 05.08.2025 10:19
Service Notes Podcast is your go-to resource for all things service management . Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
“You’re the Pilot, AI Is Just the Copilot” – How to Stay Relevant in the Age of AI – Rina Brahmbhatt and Prof. Ahmed Banafa 30.07.2025 9:59
Service Notes Podcast is your go-to resource for all things service management . Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
"AI Feels Like the Internet All Over Again—Just in Fast Forward" – Rina Brahmbhatt and Prof. Ahmed Banafa 29.07.2025 11:15
Service Notes Podcast is your go-to resource for all things service management . Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
"One Phone Call Can Change Your Life, and the Internet Changed Everything" – Rina Brahmbhatt and Prof. Ahmed Banafa 23.07.2025 10:39
Service Notes Podcast is your go-to resource for all things service management . Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
“People Remember How You Made Them Feel, Not Just What You Built” – Rina Brahmbhatt and Hind Diouani 22.07.2025 11:48
Service Notes Podcast is your go-to resource for all things service management . Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
"Technology Evolves, But It’s People Who Define Its Purpose" – Rina Brahmbhatt and Hind Diouani 16.07.2025 10:10
Service Notes Podcast is your go-to resource for all things service management . Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
"Learning to Learn Is the Real Skill – and It Never Ends" – Rina Brahmbhatt and Hind Diouani 15.07.2025 13:07
Service Notes Podcast is your go-to resource for all things service management . Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
"No One Will Build Your Career for You — Take Ownership, Seek Clarity, Show Up" – Rina Brahmbhatt and Hind Diouani 09.07.2025 10:04
Service Notes Podcast is your go-to resource for all things service management . Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
“You Don’t Have to Build It to Lead It: The Power of Support Roles in Tech” – Rina Brahmbhatt and Hind Diouani 08.07.2025 10:32
Service Notes Podcast is your go-to resource for all things service management . Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
Musician, Teacher and ITSM Professional - Final thoughts with Rina Brahmbhatt and Karen Brusch 02.07.2025 12:46
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
Being Authentic in IT Service Management - Rina Brahmbhatt and Karen Brusch 25.06.2025 11:40
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to...
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