Grow Your Clinic

What if your Instagram could become your most powerful recruitment tool? In this episode of the Grow Your Clinic podcast, we unpack a smarter, proactive approach to hiring that goes beyond traditional job ads. We dive into the power of a simple weekly recruitment time block and how adopting an “always hiring” mindset helps you attract the right practitioners before you even need them. From creatin...

Struggling to make paid ads actually work for your clinic? In this episode we’re joined by Peter Flynn, who expands on his CM Summit talk on ‘Paid Marketing Without Wasting Money’ . Peter unpacks the foundational elements that must be in place before you spend a dollar on ads, including crafting a strong offer, building a high-converting website, and tightening your follow-up systems. We explore t...

From Magikarp to Gyarados: Let's talk about evolving your clinic's content strategy. In this episode we’re joined by Michael Rizk  (@that.physioguy), who expands on his CM Summit talk on Social Media Marketing, using his now-iconic Pokémon slides. Mick shares how simple 7 - 10 second videos, B-roll footage and strong captions can build trust, attract patients, and even create a powerful...

Avoiding tough conversations to keep the peace in your clinic? We’re joined by Andrew Daubney, who expands on his CM Summit talk, “Building Your Leadership Team,” to unpack why great leaders choose clarity and avoid a comfort culture. We dive into the shift from seeing leadership as a reward to embracing it as a responsibility - one that demands accountability, honest conversations, and upholding...

Scaling too fast and feeling the cracks start to show? In this episode of the Grow Your Clinic podcast, we’re joined by Marcio, CEO of Move Beyond, who unpacks lessons from his CM Summit talk, “What clinics get wrong when they grow too fast,” and his experience scaling from 8 to 18 clinics in just 9 months! We dive into why rapid growth without a clear vision and exit strategy leads to poor decisi...

Confused about what your patient visit numbers really mean - and how they impact care quality? In this episode of the Grow Your Clinic podcast, we dive deep into Patient Visit Average (PVA) and why it’s far more than a statistic. We break down how tracking the average number of patient visits can reveal treatment effectiveness, guide clinical pathways, and improve patient engagement, without ever...

Feeling uncertain about your clinic’s finances and how to plan for growth in 2026? In this episode of the Grow Your Clinic podcast, we dive into how clinic owners can establish clear financial goals and take control of profitability - even in unpredictable times. We break down how to define success with concrete profit targets, create a “life by design” roadmap, and use the Rolling Break-Even spre...

What would you do if your clinic was suddenly in a negative news story?  Hannah Dunn shares how she navigated this high-pressure moment at her OT clinic using her four-part “What Now Framework,” presented at the 2026 Grow Your Clinic Summit. She walks through managing emotions, understanding the reality, controlling the narrative, and building a path forward.  Hear how she collaborated with her te...

GYC 2027 Summit Tickets On Sale Now! The 2026 Grow Your Clinic Summit was an incredible two days with 300+ clinic owners and team members in the room. Join us as we debrief and dive into the power of community and shared experiences from the Summit. Hear how clinic owners found support, inspiration, and practical strategies for overcoming challenges - from team dynamics to financial hurdles. We un...

Are the smallest moments in your clinic costing you the biggest opportunities? In this episode of the Grow Your Clinic podcast, we unpack the power of “1% improvements” - the small, intentional changes that compound into major results over time. From refining phone scripts and improving email communication to mastering the first 20 seconds of a client interaction, we explore how tiny shifts in eve...

Spending thousands on CPD but not seeing real change in your clinic?  In this episode of the Grow Your Clinic podcast, we unpack how to turn continuing professional development into a strategic growth tool - not just a budget line or box-ticking exercise. We explore how clinic owners can help therapists set clear professional goals, link CPD to those goals, and introduce a simple approval process...

Feeling stretched between the front desk and the bigger-picture work your clinic needs to grow? In this episode of the Grow Your Clinic podcast, we’re joined again by Bec Clare - mum, clinic owner, leadership mentor and host of the Practice Leaders Program. Bec now supports around 190 practice leaders across Australia and beyond, including practice managers, operations managers and lead admin team...

What if your next leadership hire isn’t a hire at all - but an owner? In this episode of the Grow Your Clinic podcast, Hannah pulls back the curtain on her journey of inviting a team member to become a shareholder in her OT clinic at D.O.T.S - and everything that came with it. From valuing the business and deciding what percentage to sell, to structuring airtight agreements and navigating the emot...

What if your clinic doesn’t have a culture problem - but a standards problem? Culture isn’t what you preach. It’s what you permit.  In this episode of the Grow Your Clinic podcast, we sit down with Sara Siami - founder of The People Plugin - to unpack what culture really means inside a clinic. Sara challenges the idea that culture is about perks or personality, and reframes it as the standards of...

If someone offered to buy your clinic tomorrow, would you know what it’s worth? In this episode of the Grow Your Clinic podcast, we sit down with Andy Wang from Clarico - accountant and clinic valuation specialist - to demystify the entire valuation process. We walk through what really happens during a valuation, how adjusted profit is calculated, why clean financials matter, and what valuers look...

Struggling with team tension, missed standards, or feeling like accountability always falls on your shoulders?  In this episode of the Grow Your Clinic podcast, we unpack why trust is the true foundation of high-performing teams, drawing on Patrick Lencioni’s pyramid from The Five Dysfunctions of a Team . We explore how vulnerability fuels connection, why healthy conflict is essential for commitme...

Are you obsessing over utilisation numbers but still wondering why your clinic isn’t as profitable as it should be? In this episode of the Grow Your Clinic podcast, we unpack the truth about utilisation and why time-based metrics alone can give clinic owners a false sense of security. We break down the difference between being busy and being profitable, explore financial utilisation, revenue per c...

Thinking about working with your spouse in the clinic… but worried it could blur boundaries or disrupt the team? Tune in for Hannah Dunn’s real-world experience of bringing her husband into her OT clinic D.O.T.S. We're diving into how to set clear boundaries with your spouse, define roles with airtight position descriptions, separate work from home life, and establish communication rules that...

Running your clinic with your partner - but feeling out of sync, stuck talking about work nonstop, or quietly building resentment?  In this episode of the Grow Your Clinic podcast, we unpack what actually makes working with your spouse work. We dive into the power of regular check-ins, clear roles, and intentional boundaries that protect both the business and the relationship. You’ll hear real les...

Hiring new graduates but finding they lack confidence or struggle with accountability? In this episode of the Grow Your Clinic podcast, we break down how to set clear, elevated expectations for new graduates from day one - without burning them out. We unpack what “success” should look like early in onboarding, how to raise the bar while still providing structured support, and why avoiding hard exp...

Struggling to find momentum after the holiday break - and wondering where to focus first in your clinic? In this episode of the GYC podcast, we break down how to create real momentum in the early new year by mastering your time, money, and priorities. We unpack practical strategies for cleaning up your calendar, structuring admin time, and creating financial clarity with simple budgeting and bank...

Thinking about moving or expanding your clinic - but unsure if the location, timing, or cost will really pay off?  In this episode of the Grow Your Clinic podcast, Ben sits down with Bec Claire to break down what actually goes into a successful clinic relocation and new location launch. Drawing from Bec’s recent move from a home-based clinic to a high-traffic shopping centre, they unpack why locat...

Struggling to turn new hires into fully engaged team members? In this episode of the Grow Your Clinic podcast, Ben and Jack O’Brien unpack why onboarding in clinics is less about processes and more about personal connection. They explore how intentional first impressions, the right questions, and a coaching-led approach can shape team culture, trust, and long-term retention. You’ll learn practical...

Trying to grow your clinic but feeling stretched, stuck, or unsure where to focus next? In our first episode back for 2026, we break down the three areas that drive real clinic growth: your team, your cash flow, and how you fill your books. We unpack why growing your team should be your number one priority, how mentoring and co-consulting directly improve retention, confidence, and revenue, and wh...

What actually worked in your clinic this year - and what didn’t move the needle at all? In our final episode of the Grow Your Clinic podcast for 2025, Ben, Hannah and Jack O’Brien sit down for a candid year-in-review inside the Clinic Mastery team. They unpack the changes that delivered unexpected wins, the ideas that sounded good but fell flat, and the biggest lessons that shaped how they lead an...