Fixed Ops Roundtable

Chris Saraceno is a business executive, real estate investor, speaker and leader who has, over the past 38 years, discovered what surrounding yourself with the happy and prosperous people, coupled with hard work, can bring over a lifetime . Chris has been a featured speaker at numerous conventions and has published hundreds of articles both online and in business magazines. While he speaks on a wi...

Jim Roche is the founder and the executive chairman of WarrCloud -  a SaaS business which delivers a new and totally unique AI-enabled service to the retail automotive vertical, automating the auto dealer’s administration of warranty claims. In this episode we discuss the exciting and transformative changes happening in the warranty processing industry. Jim shares insights into how technology is d...

Tim Hardin is the global senior Vice President of Epicor, a renowned name in the industry.  Tim provides valuable insights into Epicor's 50-year journey, highlighting their extensive experience in market intelligence, manufacturing, distribution, and retail solutions.  👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: We discuss Epicor's long histor...

In this episode Ted Ings welcomes panelists Ed Roberts, Mark Mickens, and Kara Delaine to discuss the paradigm shift in automotive servicing and the rise of mobile service trucks. Discover how convenience and customer-centricity are driving the industry forward, and why dealerships must adapt to meet customers on their terms.  👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss...

Sarah Caballero is an accomplished technician from the Cavender Auto Group in San Antonio. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: In this episode host Kara Delaine sits down with Sarah who shares her experiences and insights, shedding light on what it's like to be a woman in a male-dominated industry. From her humble beginnings as a young girl...

David Reinicke is the president of Automotive Warranty Network (AWN). In this episode David discusses the crucial role of proper warranty claims administration in the automotive industry. As the leading authority in the field, David sheds light on the importance of efficient warranty processing, accurate documentation, and proactive auditing to help dealerships maximize their revenue while minimiz...

Sarah Vantine is the vice president of Sales at Quantum Five. Sarah’s passion is helping automotive dealers succeed by creating business development strategies that remove roadblocks, empower people, and elevate the customer’s experience. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Sarah talks about her positive outlook on being a woman in the automotiv...

Kara Delaine is the Vice President at Ted Ings’ Fixed Ops Roundtable and a prominent figure in the automotive industry. She's an ambitious spirit who strives to remain authentic and transparent while broadening our society's knowledge about the automotive industry. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: In this episode Kara Delaine shares...

Shon Kingrey is the Vice President of Fixed Operations, Kayser Automotive Group. Shon is a well-known figure in the fixed ops community, and his focus has always been on employees and customers. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: In this episode we discuss the recent changes in Shon's career and the industry as a whole. We explore the shif...

Jamie Farley is a podcast creator, producer, and editor of GetinHerLane podcas. Jamie has over 20 years of experience in the automotive industry and has spent most of her career in the field, allowing her to learn a lot about the industry. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Today’s conversation covers her journey in the automotive industry, fro...

Dennis McGinn is the founder and chief executive officer of Rapid Recon, the world’s standard in vehicle reconditioning and speed-to-sale inventory turn improvement, and the industry’s leading expert in time-to-line (T2L) reconditioning. Dennis shares insights into the importance of transparency and time to line in the auto retail industry. 👉 Register for the upcoming Fixed Ops Roundtable Event W...

Owen Moon is the CEO of FIXED OPS DIGITAL ,  Automotive’s Premier Service Marketing & Technology Company with corporate headquarters in Greenwood Village, Colorado. FIXED OPS DIGITAL provides franchise dealerships with an integrated online marketing solution to help promote and merchandise their fixed ops department on their website. 👉 Register for the upcoming Fixed Ops Roundtable Event What...

Kirk Firmin is the Fixed Operations Director at Florence Toyota in Florence, South Carolina. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: In this episode, Kirk Firmin talks about how they took their reconditioning process beyond the "good enough" phase by utilizing a connected reconditioning system that is part of their larger DMS perk. Before...

John Clavadetscher, is the President and Chief Commercial Officer at Outsell. Outsell is a data and technology company whose automotive customer data and engagement platform listens, predicts and engages with customers at scale, delivering measurable improvements in sales, profitability, and customer loyalty. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode:...

In this episode we are joined by Earl "Sticks" Brown and Kelly Culliver from Radiant Ride Certified Dealer Network. Sticks and Kelly discuss Radiant Ride's unique service experience for car owners, creating a one-stop shop solution for cosmetic repairs and routine maintenance at dealerships. The company is working collaboratively with dealers, creating destination centers for custom...

In this episode we are joined by the pillars of the Fixed Ops Roundtable, Cesar Augustus, CEO of Dealer Scanning, Tully Williams, Fixed Operations Director at The Niello Company, and Ed Roberts, COO at Bozard Ford Lincoln to discuss dealer scanning in 2023. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: In this episode we dive into the topic of dealer scan...

Jeffrey Bogaski is the Chief Revenue Officer at Affinitiv. Affinitiv is the leading provider of data-driven marketing and software solutions to the automotive market. He oversees multiple sales teams that include inside sales, outside sales, training teams, and sales specialists, and creates revenue-generating processes and optimize Affinitiv’s product growth strategy to improve business operation...

Ken Lohr is the director of Retail Warranty Reimbursement at Bellavia Blatt Dealer Law. In this episode he  joins us to discuss the importance of retail warranty claims in the automotive industry. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: The automotive industry has been facing numerous challenges in recent years, including rising costs and inflationa...

Our guests today are Ryan Maher, the founder and CEO and Mike Murray, the Chief Revenue Officer (CRO) at Bizzycar. Bizzycar is a revolutionary recall software platform built by dealers for dealers. With their combined experience in the auto industry, Ryan and Mike bring a unique perspective on the importance of warranty recalls in the industry. 👉 Register for the upcoming Fixed Ops Roundtable Eve...

Katie Mares is a master of creating memorable brand experiences and the author of CustomHER Experience. With her unique perspective as a brand expert, she understands the obstacles companies face in crafting a successful BX program that truly speaks to the female consumer. Her passion lies in helping organizations design sustainable programs that truly resonate with their female audience. 👉 Regis...

This week, we are joined by Anthony Giagnacovo, CEO of CallRevu, and Jack Holcomb as they discuss the current state of phone processes within the retail dealership environment.  👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: In the automotive industry, quick service is a crucial component in customer retention and satisfaction. With a high volume of calls...

The world is changing faster than ever before, and it's important for businesses to be able to adapt and evolve quickly in order to stay competitive. One key area where this is especially true is in the realm of digital transformation and technological innovation. Over the next three to five years, there will be a compounding of changes to the current retail business model. Changing customer...

This week, we are joined by Doug Eroh, President of Penske Motor Group and President and General Manager of Longo Toyota, the number one volume Toyota dealer in the world. Since 1967, Doug has been overseeing the day-to-day operations at Longo, including sales, fixed operations, marketing, guest service, and training. Also joining us is Ed Roberts, the Chief Operations Officer at Bozard Ford-Linco...

John Malishenko, the Chief Operating Officer of Germain Motor Company. Germain has been in business for over 75 years, representing 20 iconic manufacturers and operating 19 dealerships across Ohio, Florida, and Michigan. John has spent his entire career in the automotive industry, and his mission at Germain is to attract, develop, and retain exceptional people, in order to deliver an outstanding e...

Kaylee Felio is the sales and marketing manager for PartsEdge, a powerful tool to maximize the potential of parts managers through technology and a touch of consulting. Through her 7 ebooks, Kaylee is helping parts managers with the key areas that they should focus on to be more profitable and to increase their level of service to customers. 👉 Register for the upcoming Fixed Ops Roundtable Event...