The Deep End with Eric Triplett

When and why testing pond water is important is Eric's focus today. He shares his decades of experience with fish keeping, arguing that while some professionals emphasize frequent testing, it isn't always necessary in established, healthy ponds. He highlights situations where testing is vital, such as during the cycling of a new pond, when fish are being temporarily housed during renovations, or i...

Drawing a parallel to a scientific test, this business application is presented as a way for contractors to gauge their readiness, alignment, and ability to perform under pressure, particularly when interacting with customers. Eric and his circle's discussion focuses on role-playing with peers as a key method for conducting this test, allowing individuals to receive honest feedback on their commun...

Eric speaks with Lauren Nolan, the new editor of Pond Trade Magazine , a publication for water feature professionals. Lauren discusses her vision for the magazine, which includes honoring the publication's legacy while exploring opportunities for growth and increased industry interaction. She emphasizes the importance of print publications in providing in-depth content and credibility within the i...

Eric and guests share real experiences from their contracting businesses, focusing on problem-solving and sales strategies that actually work in the field. In this episode, you'll hear about: Active Listening as a Sales Tool - Why understanding a client's underlying motivations and problems matters more than jumping straight to solutions or competing on price alone. Client Engagement Stories - Rea...

Eric interviews Craig McBride and Ana Arntsonfrom the Pond Professionals Alliance (PPA). They discuss the organization's recent successes, highlighting a large-scale swim pond build at an expo and thanking the numerous sponsors and manufacturers who donated products and support. The conversation then shifts to the challenges the PPA faces, particularly administrative overwhelm and the need for mor...

Today's show captures one of Eric's coaching calls focused on personal and professional growth for contractors, introduced through the metaphor of a fire triangle with fuel, oxygen, and heat representing key elements for success. Participants share their struggles with finding and maintaining motivation, identifying what fuels their drive and what provides the necessary oxygen and heat, which can...

Tyson and Slayer once agian join Eric to talk about their experiences in Las Vegas, specifically a memorable night involving gambling at a roulette table. They reflect on the excitement and camaraderie found in moments outside of their typical work environment, highlighting different approaches to risk and how shared leisure activities can deepen relationships and provide insights into personaliti...

Eric's s special guest is Dave Duensing. Their conversation touches on Duensing's long career in the landscape and aquatic construction industry, his artistic approach to using natural materials like rock, and his philosophy on business and education. They discuss notable projects, including a large waterfall built under a tight deadline for a college football stadium, and his approach to estimati...

Eric highlights the parallels between the song ("The Mockingbird and the Crow" by Hardy) and the journey of contractors in business. He analyzes the song's structure and lyrics to illustrate the duality faced by contractors: being a skilled worker (the "mockingbird") versus becoming a successful business owner (the "crow"). Participants in the discussion reflect on this analogy, sharing personal e...

Tyson Matyas and Ron "Slayer" Yelenich join Eric to discuss The Pond Digger's recent experience holding a large-scale job fair for their pond building business. They share insights and reflections on the hiring process, the types of candidates they encountered, and the challenges of finding qualified and suitable employees, particularly in the construction field. Topics include candidate preparedn...

Tyson Matyas interviews Eric Triplet, the inventor of the Helix Pond Skimmer, about the new Helix 2.0 model. Triplet explains the genesis of the original skimmer, driven by a need to address problems with existing products, and the challenges he faced as an "accidental manufacturer." They discuss the features and benefits of the new 2.0 model, which is smaller, easier to install, and more user-fri...

Eric discusses the difference between a high-status contractor and a low-status contractor, using a personal anecdote about encountering another contractor with a dilapidated vehicle at a client's affluent home. The Pond Digger emphasizes the importance of professional appearance, proper pricing, and customer communication as key factors in achieving success and moving beyond merely surviving in t...

Eric explores the 60/40 principle in business, highlighting that a 60% failure rate in areas like sales calls or email open rates can still represent significant success when viewed through the lens of a low batting average in baseball or email marketing metrics. The discussion also emphasizes the importance of tracking numbers and constantly evaluating processes like pricing and sales training, w...

Eric interviews Elaine Begley, an ambassador for the Sacramento Aquarium Society. The conversation explores the benefits of joining aquarium clubs, highlighting the opportunity for fish enthusiasts to connect and share their passion, especially for those whose families and friends may not share the same level of interest. Elaine discusses the inclusive nature of the Sacramento Aquarium Society, em...

Eric shares strategies for improving client interactions. The core focus is on viewing client communication through a "prospect's lens," emphasizing the importance of tone, questions, and professionalism to build trust and clarity. The conversation uses the analogy of an ophthalmologist fitting different lenses to illustrate how contractors can change how clients perceive them. Several members of...

Eric talks with Andy and Jaden, from Festae Factory. The conversation centers on Jaden's entrepreneurial venture selling a unique, homemade fish filter he designed and manufactured, spurred by his father's inspiration and a desire to earn money after a successful prior year at a similar event. They also discuss their family business, specializing in breeding cichlids, and touch upon their involvem...

Eric shares an "accountability call" from his Weekly Compass group, focusing on the concept of an "availability audit". He emphasizes that this is about evaluating what you make yourself available for, as saying you are "too busy" might actually mean you are "too available" for less important things. learn how many time management problems faced by business owners, such as dealing with office work...

Eric talks with Joe from California Cichlids about his recent move to an inherited ranch with ponds and his ongoing project to relocate his fish from a remote warehouse back home after two years of daily commutes. The conversation touches upon his past experiences in the fishkeeping hobby, including early sales methods and challenges faced in the industry. They also explore his current agricultura...

Today's podcast is focused on improving sales techniques for contractors. Eric emphasizes the importance of identifying and exploring a potential client's emotional drivers, or "dopamine hits," rather than immediately focusing on the financial aspects of a project. By encouraging clients to elaborate on their aspirations and the feelings associated with their desired outcomes, contractors can buil...

This interview with Ron Soucy covers his longtime involvement in the fishkeeping hobby, especially with African Cichlids. He shares memories of being among the first to breed certain Tanganyikan fish and the excitement around new species arriving. Eric and Ron discuss how the hobby has changed, with fewer new fish and the decline of local fish stores. Ron recounts interesting breeding experiences,...

Eric explains the concept of "response-ability" in this insightful episode of The Pond Digger Podcast. Triplett reveals how shifting your focus from mere duty to your actual ability  to respond can revolutionize your client interactions and business outcomes. Discover practical strategies, including mastering the art of qualifying questions and leveraging the strategic power of silence during nego...

Dive into the vibrant world of aquarium keeping with Angel, the passionate president of the San Diego Tropical Fish Society, as she shares the rich history of their decades-long club and the exciting events they host. Discover the unique challenges of leading an established society while embracing modern approaches like social media to engage a new generation of fish enthusiasts. This engaging con...

Eric Triplet, and his colleague MJ are experimenting with new audio equipment, specifically the RODEcaster Pro 2. Their conversation highlights the ease of setup and the potential for improved recording quality, especially in challenging environments like trade shows. Eric recounts past frustrations with unreliable equipment and expresses excitement about the portability and clarity of the new set...

Today's episode features a discussion about the concept of an "ascension ladder" in business, which involves offering a range of services or products at different price points to cultivate long-term customer relationships and increase revenue over time. Eric illustrates this idea with a personal anecdote about a long-term pond maintenance client who gradually increased their spending. Contrasting...

Today Eric shares an audio recording of his "Weekly Compass" called "The Compromise." It captures a coaching call focused on the detrimental effects of compromising on personal and professional goals. Triplett encourages listeners to identify areas where they are unnecessarily making concessions, drawing parallels to business, health, and relationships. Participants share their struggles with work...