Sell more and lose less - with ECR Retail Loss

This week, Colin Peacock and Professor Emmeline Taylor discuss the evolving role of security officers in retail. And how training, integration, and investment can significantly enhance their impact - to reduce losses. Drawing on insights from over 70 retailers and expert presentations, the discussion highlights the importance of moving beyond a more procurement-based view of hourly guarding toward...

This week, Colin Peacock is joined by Professor Emmeline Taylor to explore how retailers are evolving their Security Operations Centres (SOCs) into powerful hubs for crime prevention, safety, and store support. Based on insights from a benchmark study of 29 retailers and a live case study, they discuss how SOCs are being used for everything from live incident response and evidence gathering to vir...

This week, Colin Peacock and Professor Emmeline Taylor zoom in on the often-overlooked issue of cash loss in retail. They reflect on how internal theft, counterfeit currency, and operational inefficiencies all contribute to losses, and how a mix of simple process changes and smarter, tech-driven solutions are helping retailers halve their cash losses in a matter of months. From training and cultur...

This week, Colin Peacock is joined by Professor Michael Townsley from Griffith University to focus on a case study: looking at one major e-commerce retailer’s journey to build a global digital loss prevention capability. They reflect on how the smart framing of fraud as a “lost sale” helped engage multiple internal stakeholders, and how serious investment in data collection and analysis has driven...

This week, Colin Peacock is again joined by Professor Emmeline Taylor to discuss the free to download self-assessment tool included in her Fortress Stores report. The tool helps a multi-functional team undertake a self assessment exercise for retailers to explore for their most at-risk stores their compliance to a series of 28 key questions across the seven dimensions of her strategy. Emmeline exp...

This week, Colin Peacock and Professor Emmeline Taylor catch up to discuss the latest innovations from global retailers in protecting high-risk and high-shrink products — without sacrificing the shopper experience. From app-based access to locked cabinets, through to creative new tagging solutions and packaging redesigns, this episode looks at how retailers are trying to reduce theft while keeping...

This week, Colin Peacock is joined by Professor Emmeline Taylor to explore how retailers are transforming store incident reporting through digital systems. They discuss how the industry has now moved from paper based systems to digital reporting enabling more accurate, consistent, and actionable reporting of in-store incidents — from non-emergency incidents such as shoplifting or verbal abuse, thr...

Engaging store leaders and associates in the fight against food waste is one of the key pillars of a successful strategy to reducing food waste in the store. This week Colin Peacock is joined by Richard Thaleman to summarise best practice from over 80 retailers in how they ensure that staff are 100% 'on side' when it comes to trying new ways to reduce food waste. And then sticking with them. Hoste...

On this week's episode Colin Peacock is joined by Professor Daniel Corsten to discuss managing substitutions for online orders picked from store. They explore best practice in how retailers handle out-of-stock items, the costs involved, and the benefits of personalised substitution strategies. Hosted on Acast. See acast.com/privacy for more information.

Bakery, whether it is bought in, or produced in the store is consistently an area of high loss and waste, often accounting for up to 40% of all the surplus food in any one supermarket. This week Colin Peacock is joined by Richard Thaleman to discuss insights on new bakery planning systems and how to deal with false scans at self-checkout. They explore how innovative tools are reducing bakery waste...

This week Colin Peacock is joined by Richard Thaleman to discuss the benefits of selling bananas by item instead of by weight. They look at how selling by weight adds friction and risk, and how switching to per-item pricing helped one retailer to significantly reduce losses. When bananas can account for up to 60% of the losses of loose products, there is a big incentive to to change the way they'r...

This week Colin Peacock is joined by Richard Thaleman to discuss Lisa Jack’s report on the true cost of food surplus and unsold food. And look at how the ECR Retail Loss food waste calculator can help retailers benchmark costs like marking down, sorting, and donating surplus food. Hosted on Acast. See acast.com/privacy for more information.

This week Professor Adrian Beck reports back on his new research on the effectiveness of body worn cameras in retail stores. He joins Colin Peacock to explore how these devices can improve staff safety, evidence gathering, and lead to a reduction of in-store incidents. Hosted on Acast. See acast.com/privacy for more information.

This week Professor Adrian Beck joins Colin Peacock to discuss the challenges retailers face because of fraudulent claims in online marketplaces. In the context of e-commerce loss prevention they explore issues like reduced visibility, limited control, and how collaboration can help combat marketplace fraud. And learn how retailers are facing a combination of new and old challenges when it comes t...

Exploring the role of RFID to improve supply chain operations, especially for omni-channel retailers, has now become a priority for many retailers. This week Colin Peacock is joined by Professor Adrian Beck to explore how retailers are leveraging RFID technology to improve supply chain operations. Including how using handheld RFID devices can lead to better inventory accuracy, reduced costs, and b...

This week Colin Peacock is joined by Professor Adrian Peacock to reflect on our  SCO innovation summit in Brussels earlier this year. We discuss the latest innovations in self-checkouts, and the ongoing energy among retailers to drive change. Over 70 retailers participated in the meeting, hosted by Carrefour - with an agenda that included store visits, speed dating with innovators, deep dive...

To markdown or not to markdown? On the day [of expiry date] or some days before? Merchandised in the aisle OR a dedicated markdown location? Labels and / or ESL's? To use dynamic pricing or a simpler fixed discount table? This week Colin Peacock is joined by Richard Thaleman to tackle the challenges of markdown strategies. They discuss when to apply markdowns, where to display discounted items, an...

This week Colin Peacock is joined by Professor Adrian Peacock to explore innovations in retail security and security guards, They discuss how retailers are rethinking the role of security guards, weighing the benefits of extra store associate hours versus security personnel, and examining ideas like community guards. Retailers spend millions, and some hundreds of millions on security guards. In ou...

Retailers are constantly looking for new ways to improve shelf-replenishment routines and reduce out of stocks. At the same time they also want to shorten lead times, remove "waste" and reduce cost. In this episode, Colin Peacock is joined by Paul Chapman from Oxford University to discuss best practice in reducing out of stocks. And in particular, they explore what retailers could learn from exper...

Returns are a significant cost of doing business online, especially in sectors such as apparel and shoes where returns rates can be 30% plus. Our 2018 report highlighted the need for retailers to calculate the TRUE and full cost of returns, proposing a true cost of returns model that retailers could adopt to their business. In this episode Colin Peacock and Professor Adrian Beck consider how retai...

Following rapid adoption in fashion and sports retailers, there is strong interest from supermarket retailers as to how RFID could help improve productivity, compliance and reduce food waste, especially in the fresh meat categories.  In this episode, Colin Peacock and Professor Adrian Beck explore the learnings from retailers on the learnings and results from their RFID trials in fresh meat.&...

One grocery retailer recently reduced losses on sandwiches by 25%, through the deployment of an anti-theft internal communications campaign. On this podcast prof Emmeline Taylor joins Colin Peacock and highlights a number of different ways that retailers are seeking to reduce theft by their own employees through the use of communications and advertising. The discussion includes debates around how...

Pity the organic avocado, damaged and bruised on its way to the shelf, "roughed up" on the shelf by shoppers, picked by mistake by the in-store pickers and then misrepresented at the self checkout. Pity too all the other loose products in fresh, especially those with the shortest shelf life, most easily damaged and with other similar alternatives. In this podcast, Colin Peacock is joined by Richar...

Meat losses, especially on lines such as Fillet Steaks, can be in excess of 20% of sales but what is driving these losses? Theft for Resale? Internal Theft & Collusion? Variable Weight Pricing? Theft in Transit? Non Scanning at the SCO? etc....and more importantly, how do you prevent these losses without hurting sales and customer satisfaction? On this episode, Colin Peacock is joined by Profe...

In this podcast Colin Peacock and Professor Adrian Beck consider how the use of video analytics is broadening across the retail estate, especially in grocery at the self checkouts. They discuss some of the feedback and insights from 70 retailers from across the globe and consider how the new technology and analytics are increasingly being used for loss-prevention, security-management and even meas...