Pillow Talk Sessions

This week on Pillow Talk Sessions, we’re excited to release our first live-recorded episode, where we brought industry leaders together to unpack the future of resident experience in front of a live audience. Hosts Jessica Gillingham and Kristian Lupinski are joined by: 🔹 Freya Richard (Vertus) 🔹 Philippa Wagner (PeoplePlacesSpaces) 🔹 Mitch Hammond (OnTheMarket) 💡 In this episode, we explore:...

This week on Pillow Talk Sessions, Jessica Gillingham and Kristian Lupinski are joined by Rachel Hanniquet-Brooking, Managing Director of APO Group LTD, to explore the state of the UK rental market—and how Build-to-Rent operators can prepare for seismic change. 💡 Tune in to hear Rachel’s perspective on: 🧾 The impact of the Renters Reform Bill on no-fault evictions and lease terms 📉 Why tighter...

Jessica Gillingham and Kristian Lupinski sit down with Simone Puorto, Founder of Travel Singularity, to unpack how technology, empathy, and adaptability are reshaping the future of hospitality. 💡 Tune in to explore:  🔹 How tech can amplify human connection, not replace it 🔄 Why hospitality design must respond to human rhythms, not rigid formats 🏠 What rental living can teach hotels about perso...

In this episode of Pillow Talk Sessions, Kristian and Jessica chat with Robert Birch, Head of Operations at Gravity Co, about creating meaningful living experiences across co-living, BTR, and hospitality. Tune in for insights on:  💬 Why community is central to modern rental expectations  🔎 How Gravity leverages data to detect and solve issues early  🌐 The innovative membership model that connec...

In this brand-new episode of Pillow Talk Sessions, Jessica and Kristian chat with Steve Davis, CEO of Operto, about the powerful intersection of hospitality, multifamily, and smart technology. 💡 Listen in for key takeaways like: 🔑 How Operto grew from digital locks to a full-service guest/resident management platform 🏘️ Why STR tech is uniquely positioned to enhance multifamily and hotel operati...

In this week’s episode of Pillow Talk Sessions , our founder, Jessica Gillingham, and co-host, Kristian Lupinski, chat with Bart Sasim, CEO & Founder of Spatial Experience , about the evolution of Purpose-Built Student Accommodation (PBSA) and what’s next for the sector. Bart shares insights on:  🏢 The transition from traditional student housing to modern, service-driven PBSA.  🔄 Subscriptio...

Jessica Gillingham and Kristian Lupinski are joined by Begum Agca Okutgen, Head of Partner Network at Blueground, to explore the ongoing transformation of the rental market driven by remote work, technology, and evolving guests needs. 💡 Tune in to discover:  🏠 How remote work is reshaping demand for flexible, furnished rentals across 35 cities worldwide.  🤖 The role of technology in streamlinin...

Jessica Gillingham and Kristian Lupinski are joined by Mitch Hammond, Build-to-Rent Manager at OnTheMarket, for a candid discussion on defining and differentiating Build to Rent (BTR) in the UK and beyond. 💡 Tune in to explore: 🏗️ Why a unified understanding of BTR terminology is crucial for market growth. 🤖 Balancing technology with human connection in resident services. 📊 Evolving resident ex...

Jessica Gillingham and Kristian Lupinski sit down with Philippa Wagner, founder of PeoplePlacesSpaces, to unpack the shifting landscape of hospitality and how it influences sectors like Build-to-Rent. 💡 Tune in to explore: 🔹 How guest expectations have evolved – prioritizing wellness, social engagement, and authentic connections. 🌍 The balance between global brand identity and local storytellin...

Jessica Gillingham and special co-host Iain Murray, Head of Operational Living at Bidwells, sit down with Benjamin Hall, Founder of LOFT, for an insightful conversation on how design and sustainability are shaping the future of multifamily and co-living spaces. 🎧 In this episode, we dive into: 🔹 The power of design in fostering resident retention and satisfaction. ♻️ Sustainability in multifamil...

This week on Pillow Talk Sessions, Jessica Gillingham and Kristian Lupinski welcome Katherine Rose, Managing Director of VervLife, for an in-depth conversation about reshaping the future of mixed-asset management. Key highlights from the episode: 🏘️ Strategic Asset Management – Overcoming the challenges of managing diverse property types. 📊 Flex Rentals – Strategies for meeting the demands of sho...

Join Jessica Gillingham and Kristian Lupinski in this latest episode of Pillow Talk Sessions as they explore how multifamily living is being transformed by the hospitality industry’s best practices. Featuring Konrad Koczwara, Founder & CEO of ElevateOS, this episode is packed with insights into creating a 5-star resident experience. Highlights include: 🔹 Hotelization Explained – How multifami...

Join Jessica Gillingham and Kristian Lupinski on this week’s episode of Pillow Talk Sessions as they welcome Brendan Geraghty, CEO of the Association for Rental Living, to discuss how hospitality is reshaping the Build-to-Rent (BTR) sector. Key takeaways include: 🔹 The Hospitality-BTR Connection – Insights into how BTR is adopting hotel-inspired practices to enhance the resident experience. 🔹 #B...

In this week’s Pillow Talk Sessions, Jessica Gillingham and Kristian Lupinski are joined by Freya Richard, Director of Operations & Leasing at Vertus, for an engaging conversation about how hospitality and Build-to-Rent (BTR) are learning from each other. Key highlights include: 🏘️ Lessons in Community – How Vertus is applying BTR community-building strategies to their upcoming aparthotel bran...

In our latest episode, Jessica Gillingham and Krstian Lupinski sit down with Yianni Tsitouras, Founder & CEO of POHA House, to explore how POHA is redefining co-living with a focus on community, sustainability, and well-being. This conversation is filled with insights on the future of co-living and the ways it can foster connection and purpose in everyday spaces. Tune in to hear about:  🔹 The...

In this episode, hosts Jessica Gillingham and Kristian Lupinski sit down with Michael Levie, co-founder of citizenM, to dive into how citizenM is reshaping the hospitality industry with a bold, customer-first approach. 🎙️ Michael shares his insights on everything from digital transformation to creating unforgettable guest experiences. We explore citizenM’s unique strategies and how they’re influen...

In this episode, hosts Jessica Gillingham and Kristian Lupinski sit down with Suzanne Luscombe, Strategic Growth Director at resiCentral, to dive deep into the Build-to-Rent (BTR) and Co-Living sectors. 🎙️ What to expect:  🏢 Key strategies for positioning brands in BTR and Co-Living sectors. 🌱 The growing importance of sustainability and green buildings in rental living. 💻 How technology is tra...

We’re thrilled to announce the launch of our very first episode of Pillow Talk Sessions! 🎉 In this premier, we’re diving into the exciting convergence of the hospitality and Build-to-Rent (BTR) sectors with our special guest, Iain Murray, Head of Operational Living at Bidwells. 🎙️ What can you expect?  🏢 How the BTR sector is learning from hospitality to enhance resident experiences.  👥 Why bui...

We are thrilled to announce the launch of our new podcast series, Pillow Talk Sessions—where hospitality, real estate, and rental living meet to shape the future of how we live, work, and play! Join us, Jessica Gillingham and Kristian Lupinski, as we dive deep into the heartbeat of lodging. We’ll be exploring the transformation from simply providing spaces to creating experiences—and how customer-...