Mastering CS: Candid Leader Insights

In this episode of the podcast, Irina Cismas , Head of Marketing at Custify, sits down with Ryan Miller , Head of Customer Success at Cogniss. Ryan shares how an unconventional path through business strategy, entrepreneurship, and no-code development shaped the way he built Cogniss’s customer success function from the ground up. What You’ll Learn: ☑️ How Ryan’s background in strategy, operations,...

In this episode of the podcast, Irina Cismas , Head of Marketing at Custify, sits down with Jonny Davies , Head of Customer Success at Vixio. Jonny unpacks how he is reshaping CS at Vixio — from redefining roles and rebuilding health scores to implementing automation and balancing commercial growth with genuine customer partnership. He also shares what true CS maturity looks like, how to scale tea...

In this episode of the podcast, Irina Cismas , Head of Marketing at Custify, sits down with Sara Vera-Cruz Quintas , Customer Care & Success Manager at CargoFive. Sara shares insights from her multifaceted career spanning customer service, procurement, and sales — exploring negotiation, data-driven adoption, and how to unite Customer Care and CS for impact. What You’ll Learn: ☑️ How sales &amp...

In this episode of the podcast, Irina Cismas , Head of Marketing at Custify, sits down with Glenn Debattista , COO at BetStarters. Glenn shares how his sportsbook trading background shaped his leadership style, how he scales B2B organizations, hires for attitude over ego, and builds trust-based teams that fuel growth. What You’ll Learn: ☑️ How a trading & risk-management mindset translates to...

In this episode of the podcast, Irina Cismas , Head of Marketing at Custify, sits down with Jeroen Kuiper , Director of Customer Success at OpenUp, to discuss his journey in CS, leadership lessons, and how to maintain a customer-first mindset while scaling teams and processes. What You’ll Learn: ☑️ How past experiences impacted customer success ☑️ How to scale and grow the business ☑️ How to keep...

In this episode, Irina Cismas , Head of Marketing at Custify, sits down with Grant Dutton , VP of Customer Success at Submittable. They discuss building exceptional CS teams, driving customer retention through proactive strategies, and integrating teams after acquisitions — offering valuable lessons for anyone passionate about customer success. What You’ll Learn: ☑️ How to transition from reactive...

In this episode of the podcast, Irina Cismas , Head of Marketing at Custify, sits down with Porter Williams , VP of Customer Success at BrightHire, to discuss how past experiences influenced his CS philosophy and how he scales customer-centric organizations effectively. What You’ll Learn: ☑️ How past experiences impacted customer success ☑️ How to scale and grow the business ☑️ How to keep a custo...

In this episode of the podcast, Irina Cismas , Head of Marketing at Custify, sits down with Aaron Spence , Head of Customer Success at NoFraud, to discuss how his past experiences shaped his approach to customer success, scaling, and maintaining a customer-centric culture while growing the business. What You’ll Learn: ☑️ How past experiences impacted customer success ☑️ How to scale and grow the b...

In this episode of the podcast, Irina Cismas , Head of Marketing at Custify, sits down with Bettina Berger , Head of Customer Success at TalentAdore, to discuss her journey in CS and how she keeps her teams aligned, even in a hybrid work environment. What You’ll Learn: ☑️ How to find the right blend for hybrid work ☑️ The importance of a customer success team ☑️ How to prioritize the important tas...

In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas , Head of Marketing at Custify, discussed with Christopher Warren-Gash , VP of Customer Success at Sympa. What You’ll Learn: ☑️ How past experiences impact customer success ☑️ How to create customer success strategies depending on the industry ☑️ The critical steps you need to take to build your CS career ☑️ How t...

In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas , Head of Marketing at Custify, discussed with Craig Taylor, Head of Customer Success at SimplePoll. What You’ll Learn: ☑️ How past experiences impact customer success ☑️ How to implement a digital-first CS strategy ☑️ The importance of technology in CS ☑️ The right screening process for a CSP ---- With Custify, y...

In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas , Head of Marketing at Custify discussed with Philip Simon , Head of Customer Success at Rule. What You’ll Learn: ☑️ How to balance work life and personal life ☑️ The importance of a customer success team ☑️ How to prioritize customer success in a startup ☑️ How can CS help in the acquisition process ---- With Cus...

In our latest episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas , invites Karina De Alba , Head of Customer Success at Weglot. Karina talks about her amazing journey from being a dancer instructor in San Francisco to being the Head of CS at a company in Paris. What You’ll Learn: ☑️ How to switch from one career to another and master various skills ☑️ How to structure the CS...

In our new episode of the Mastering CS, Candid Leader Insights podcast, Mark Stagi , VP of Customer Success at Avoma, shares how his experiences as a marathon runner and father shape his leadership style, emphasizing the importance of personal goals, maintaining a learning mindset, and balancing work with stress-relief activities. What You’ll Learn: ☑️ How to balance work life and personal life ☑️...

In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas , Head of Marketing at Custify, discussed with Sandra Campo , Head of Customer Success at Froged. What you’ll learn: How to find the right blend for hybrid work The importance of a customer success team How to prioritize the important tasks How to sell the value of customer success internally ---- With Custify, yo...

Renata Kashiwaya Pinheiro , the VP of Customer Success at Zaptic, shares her inspiring career journey, from pursuing a degree in biology to becoming a customer success leader in the tech world, offering valuable insights into how she navigated these transitions and evolved her approach to building and leading successful CS teams. What you’ll learn: How to transition into customer success from diff...

Josephine Kibibi , Manager of Customer Success at Workpay Africa, shares more about her journey in CS, the challenges she overcame, and the strategies she implemented. What you’ll learn: The importance of regular client interactions Key metrics for customer success How to keep your team focused How to deal with the biggest challenges in CS How to prove the value of the CS department internally ---...

In our new episode we discuss with Jordan Wyner, the Vice President of Customer Success at Softrip. Jordan shares her journey in CS, the challenges she overcame, and the strategies she implemented. What you’ll learn: How to help customers with their challenges The disadvantages of having a sticky product Key metrics for customer success How to motivate your CS team The importance of prioritizing c...

In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas , Head of Marketing at Custify, sat down with Mio Mattsson , the Head of Customer Success at AlexisHR. Mio tells us more about his journey in CS, the challenges he overcame, and the strategies he implemented. What you’ll learn: ☑️ How to help customers with their challenges ☑️ The importance of data hygiene ☑️ Key...

In this episode, Anton Lagochniak , Customer Success Manager at SupplyHive discusses his journey in CS, the challenges he overcame, and the strategies he implemented. What you’ll learn: How to help customers with their challenges How to structure the CS customer success team Key metrics for customer success The importance of the right tool stack for CS How sales and customer success should collabo...

Here’s a new episode from our podcast - in which Irina Cismas talks to Ellie Yates , the Head of Customer Success at Signable. In this episode, Ellie shares amazing insights about her journey in CS, the challenges she overcame, and the strategies she implemented. What You’ll Learn: How to structure the CS team How to maintain a good relationship with sales Crucial skills for customer success profe...

In this podcast, ⁠ Irina Cismas ⁠ welcomes ⁠ Amy Newbury , Head of Customer Success at Kleene. Amy shares amazing insights about her journey in CS, the challenges she overcame, and the strategies she implemented. What you’ll learn: How to scale your CS department How to structure the CS customer success team What to prioritize in customer success The importance of the right tool stack for CS How t...

In our new episode, Irina Cismas , Head of Marketing at Custify, sits down with Alexandre Kinapenne , the Head of Customer Success at Nodalview to discuss amazing insights about his journey in CS, the challenges he overcame, and the strategies he implemented. What you’ll learn: How to have a growth mindset How to structure the CS customer success team What are the right skills for CS The importanc...

In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas , Head of Marketing at Custify, sat down with Sara Arecco , the Head of Customer Success at Antavo. Sara talks about her amazing insights about her journey in CS, the challenges she overcame, and the strategies he implemented. What you’ll learn: How to have a growth mindset How to structure the customer success te...

We are back with a new episode from our podcast, Mastering CS. In this episode, Irina Cismas , Head of Marketing at Custify, sat down with Bérénice Carrega , Head of Customer Success at rzilient. Bérénice has an incredible journey, from public policy in France to leading Customer success in Spain. In this podcast, she shares her experience, the challenges she overcame, and the strategies she imple...