Management Mastery

Usually,  when a new manager is hired, the jobs of the current staff are already in place.  Nevertheless, it’s the manager’s responsibility to make sure that their staff members’ jobs are structured to fit the abilities of each staff member as well as best fulfill the department’s needs.  This may seem easy and straightforward, but it can be complicated.  In this episode we’ll discuss some of the...

All too often, people misjudge the impression they make on others, especially in initial conversations. Frequently, their anxieties and self-critical thoughts lead them to assume the worst.  Feeling one has made a bad initial impression on a new colleague can lead to poor outcomes in the workplace.  In this episode, we’ll explore ways to avoid this “liking gap”.

The traditional concept of authority is simply exercising control over others because of one’s position in an organization.  In today’s world that may not be the best strategy.  Indeed. it may not even be an option.  A more realistic and, indeed, effective approach on the use of authority is to lead by motivating staff members’ energy and commitment.  How to effectively do that is the subject of t...

A difficult problem requires a manager, and their team, to take the time to break it down into individual steps, thinking through potential solutions, considering alternatives from all sides of the problem, and providing follow-up.  In each step formulating and asking effective questions is critical.  In this podcast we’ll suggest ways to successfully do this

In any job market it’s difficult to attract and retain top talent, the kind that add valuable skills and abilities to your department.  In the past, a major component was pay, but more recently there are other factors that come into play.  In this episode we’ll explore what top talent seeks and what the manager should do to ensure that talent remains.

We discuss what senior sales executive called, in an earlier episode, "Sales Content" and "Sales Style" and why they are important in effective and efficient selling.

This week we discuss how our guest, Senior Sales Executive Jake Kilrain successfully started as a new manager in a new company in a new city.

Senior sales executive Jake Kilrain is our guest to discuss how he successfully moved into a management position in a company new to him, in a city new to him and to lead a department where an incumbent felt they should have been given his position. He also talks about what he calls the key elements of selling: Sales Content and Sales Style

Having successful teams involves a clear, agreed upon approach as to how the members of the team work together to achieve their goals as well as a clear understanding of what those objectives are.  It’s also important to have both individual and group accountability for the team’s performance.  Team success also requires a strong, positive working relationship between the Department Manager and th...

In the first episode on working with teams, we discussed the importance of trying to keep working teams smaller than 10 to 12 staff people. We also talked about the importance of establishing the mission for each team as that will impact how the team is comprised. In this episode, we will talk about how to assign staff to each of the teams based on its “mission” and to maximize efficiency and prob...

In our last episode, we talked about the importance of talented staff to the success of a manager and how leaders should effectively manage them.  In this week’s encore episode, we explore, in greater depth, what talented staff look for in a position – the kind of working environment they want and how they want to be treated.  By understanding what they are looking for in a job, the good manager i...

You can’t be successful unless your talented people are successful. In this encore episode, we discuss some key aspects of managing your most talented staff.

A team is a small group of people with complementary skills who work with a common purpose, goals and approach for which they are mutually accountable.  Teams hold greater long-term potential than staff working individually because greater incremental value is achieved when team members work together. Two critical aspects of putting together effective teams are their size and their staffing.  In t...

In its January 24th issue this year,  Inc. Magazine published an article entitled “The 7 Skills That Will Define the Next Generation of Leaders”.  The article was based on data from the National Association of Colleges and Employers and from other research organizations that have done studies on leadership for a number of years.  In a past episode we discussed the first skill, emotional quotient o...

In its, January 24th 2025 issue,  Inc. Magazine published an article titled “The 7 Skills That Will Define the Next Generation of Leaders”.  Using data from studies on leadership by the National Association of Colleges and Employers and other research organizations, the article described seven skills that the authors say will be key to the success of managers in the coming years. In this episode,...

Continuation of our interview with Jim Carlough, author of "Six Pillars of Effective Leadership"

Jim Carlough is the author of "Six Pillars of Effective Leadership" Part 1

Many companies and departments don’t get maximum effectiveness and efficiency from their staffs because managers don’t address the issue of how people with diverse work styles and perspectives will mesh with each other.  Knowing how to approach the issues of different – and in some cases, conflicting -- work styles allows a manager to understand how best to optimize staff working together as a tea...

Every manager faces the problem of underperforming staff members from time to time.  In a recent episode, we discussed how low employee engagement can lead to low staff performance.  In their studies of employee engagement, the Gallup Organization found that it was a major cause of low performance and that full employee engagement was declining to the point that only 31% -- fewer than one in three...

The first step in hiring the best candidate for a job is the screening process. This begins with a review of the resumes of interested candidates -- either by the HR Department and/or by the hiring manager. This process removes from consideration candidates who clearly do not meet the requirements for the position, based on their resume. This is followed by a "screening conversation" between remai...

Preparation for hiring top talent has to begin even before there is an opening to fill.

Many times new, and, even experienced managers, are overly focused on how much work is being done rather than what their team actually achieves.  This can sometimes get you wrapped up in some of the wrong directions.  A better approach is to focus on what is actually accomplished.  This requires establishing a performance-based climate that is based on strong team commitment.  We’ll discuss how to...

Once a decision’s made on the candidate that you want to hire, it now falls to you, the hiring manager, to close the deal.  Since this involves a number of skills and abilities this’ll be a challenging time for any manager, especially with candidates who may have other offers.  Among the skills needed, are the need to be totally prepared, a strong people orientation, knowing how to negotiate, and...

Dealing with intelligent but aggressive staff members, sometimes given the label “alpha” for “leader of the pack” is one of the challenges a manager often faces.  On the one hand, they can provide leadership and productivity for your team but on the other hand, they can be hard to manage and disruptive to building collegial staff relationships.  In this episode, we’ll discuss ways of dealing with...

Once you, the hiring manager and your team, have met the final candidates you need to make the best choice for your department.  Once you have received feedback from each member of your hiring team, both in a meeting and with their individual ratings, then you’ll be able to make your final decision.  Once that is accomplished, and the references verified, it will be time to move on to landing the...