Insurance Untangled

Why are dental practices working harder, producing more, and still leaving money behind? In this episode of the Insurance Untangled Podcast, host Angie sits down with Monica Cappelli, founder of Revv Billing Systems, to discuss one of the biggest hidden challenges inside dental practices: revenue leakage. Monica brings more than 20 years of dental industry experience and works closely with practic...

Why do so many dental practices depend on one highly capable person to keep everything running? In this episode of the Insurance Untangled Podcast, host Manjali Kulathunga sits down with Rebecca Herring, Chief Executive Officer of Transformational Dental Coaching, to discuss one of the biggest hidden leadership risks inside dental practices: building a business that depends too heavily on one pers...

Why do so many dental practice owners have access to plenty of numbers — but still struggle to know which ones should guide their decisions? In this episode of the Insurance Untangled Podcast, host Manjali Kulathunga sits down with Kristie Kapp, Co-Founder of EBITDent.co, to discuss how dental practice owners can stop guessing, start leading, and use their KPIs to make better business decisions. K...

Why is the future of dentistry moving beyond teeth — and into sleep, airway, breathing, and whole-body health? In this episode of the Insurance Untangled Podcast, host Manjali Kulathunga sits down with Dr. Rad to explore one of the biggest emerging opportunities in modern dentistry: integrating sleep and airway services into the dental practice. Dr. Rad explains why dentists are in a unique positi...

Why do so many dental practices feel like insurance companies control their fees, their write-offs, and their profitability? In this episode of the Insurance Untangled Podcast, host Manjali Kulathunga sits down with Tessina Bullock, President of Verus Dental, to discuss one of the most frustrating challenges dental practices face today: managing insurance fees without allowing insurance companies...

Why do so many dental practices accept low PPO reimbursements as if they have no other choice? In this episode of the Insurance Untangled Podcast, host Manjali Kulathunga sits down with Benjamin Tuinei, President of Veritas Dental Resources, to discuss one of the most frustrating and financially important challenges dental practices face today: PPO fee negotiation. Ben explains why PPO fees are no...

Why do some patients stay loyal to a dental practice for years, while others disappear after just one visit? In this episode of the Insurance Untangled Podcast, host Don Adeesha sits down with Kelly Fox-Galvagni, Owner of Smile Potential Dental Coaching, to explore how patient experience plays a powerful role in retention, referrals, and long-term practice growth. Kelly shares why creating a great...

In this episode of the Insurance Untangled Podcast, host Don Adeesha sits down with Perrin Desportes, founder of Next Level Executive, to break down the math behind real, sustainable revenue growth for dental practices. Perrin shares the simple revenue equation every practice owner should understand: opportunities, conversion rate, and average treatment value. He explains why so many practices foc...

In this episode of the Insurance Untangled Podcast, host Don Adeesha sits down with Devon Banks, CEO of DTECH Billing and Claims, to discuss the hidden revenue risks that many dental practices overlook — from aging accounts receivable and unresolved credit balances to Medicaid CRUSH compliance concerns. Devon shares why AR assessments are more than just a billing cleanup task. They are a powerful...

Why do some dental practices grow into successful multi-location groups while others struggle to scale beyond a second office? In this episode of the Insurance Untangled Podcast, host Don Adeesha sits down with Courtney Staiger, CFE, to explore one of the most overlooked threats facing dental practices today: fraud, embezzlement, and financial vulnerabilities hiding in plain sight. Drawing from he...

When a dental practice grows beyond one location, the things that used to live in your head suddenly need systems, dashboards, and clean data behind them. Without that foundation, growth slows, problems hide longer, and decisions get made on instinct instead of insight. In this episode of the Insurance Untangled Podcast, host Don Adeesha sits down with Vincent Cardillo, founder of Mava Dental Advi...

In this episode of Insurance Untangled , hosts Ben Tuinei and Tessina Bullock dive into one of the most overlooked revenue opportunities for dental practices: PPO fee negotiations. Many practices assume insurance reimbursements are fixed, but Ben and Tessina explain why that is not always the case. They discuss why practices often avoid negotiations, how to prepare before approaching insurance com...

In this episode, Ben Tuinei and Naren Arulrajah uncover why doing more—more ads, more PPOs, more hustle—often leads to burnout and lower profitability. Learn how to identify what's actually holding your practice back, and how to solve the right problems using data, call tracking, and smarter marketing and insurance participation. Real stories, practical tips, and a powerful reminder: less is more...

In this episode, Ben Tuinei and Naren Arulrajah talk about why so many dentists feel stuck with busy but unproductive schedules. They explain how the real problem often starts with ignoring marketing until it's too late—and how depending on insurance just makes things worse. You'll learn how to take control by attracting the right patients, building long-term marketing habits, and setting smart go...

In this episode, Ben Tunei and Naren Arulrajah break down what Google truly wants from your dental website in 2026. They explore how Google's AI-first approach is reshaping search, why beautiful websites alone won't cut it, and how E-E-A-T (Experience, Expertise, Authoritativeness, Trust), mobile performance, and helpful, trustworthy content are now essential for ranking. Learn what it takes to st...

In this episode, Ben Tuinei and Naren Arulrajah dive into one of the most overlooked threats facing dental practices today: the long-term damage caused by the wrong kind of marketing. Through relatable stories, including a surprising tale about a broken hard drive, Ben and Naren reveal how DIY marketing, copied tactics, and "doing something just to be busy" can quietly sabotage a practice's growth...

What's the secret to keeping patients for life? In this episode, Naren Arulrajah and Ben Tuinei unpack how trust, empathy, and consistency, not gimmicks or discounts, are the real keys to patient loyalty. They dive into how emotional connections, marketing beyond the chair, and strong internal team culture drive long-term retention. Whether you're overwhelmed by insurance or struggling with patien...

In this episode of Insurance Untangled, Ben Tuinei is joined once again by insurance expert Tessina Bullock. Together, they dive into one of the most frustrating issues dental teams face today — the rising culture of insurance claim denials. From scaling and root planing (SRP) denials to unfair bundling of buildups and other procedures, Ben and Tessina break down what's really happening and why so...

In this episode of the Insurance Untangled Podcast, Naren Arulrajah and Ben Tuinei dive into one of the biggest challenges in dentistry: the feeling of being trapped by PPOs. They discuss the emotional and financial toll of insurance dependence, why many dentists fear leaving PPO networks, and practical strategies to regain control and profitability. You'll hear real examples, including a dentist...

In this powerful episode of the Insurance Untangled Podcast, co-hosts Ben Tuinei and Naren Arulrajah break down what it really means to have a PPO exit strategy. If you're a dentist feeling stuck with shrinking reimbursements and rising administrative work from insurance companies, this episode is for you. Ben and Naren walk through the steps to evaluate which PPO plans are helping or hurting your...

In this episode of Insurance Untangled, host Ben Tunei breaks down urgent 2025 changes in umbrella networks — also known as leasing or rental networks — and how they impact your PPO contracts, fee schedules, and in-network status. Learn how insurance companies like MetLife, Cigna, and Delta Dental use these networks to lower your reimbursements without notice. Ben shares smart, practical tips to h...

In this episode of Insurance Untangled, host Ben Tunei sits down with co-host and marketing expert Naren Arulrajah to talk about one thing every dental practice needs: strong marketing basics. They break down what really works in 2025, like how to build a website that turns visitors into real patients, why SEO is a long-term win, and how Google Ads can help when you need patients fast. Naren also...

In this episode of the Insurance Untangled Podcast, hosts Naren Arulrajah and Ben Tunei discuss how slowing down and spending more time building real relationships with your patients can help you reduce your dependence on PPOs, increase profitability, and rediscover the joy in dentistry. Learn how patient trust leads to stronger case acceptance, happier teams, and lasting practice growth. Featurin...

In this episode of Insurance Untangled, hosts Ben Tuinei and Tessina Bullock talk about why more dentists are walking away from insurance networks. They share the top reasons behind this shift — like unfair SRP denials, confusing contract limits, and low reimbursement rates that make it hard for doctors to give the care patients deserve. Ben and Tessina also explain how insurance companies' polici...

SEO is often seen as complicated and overwhelming, but in this episode, Ben Tuinei and Naren Arulrajah break down why it can be your dental practice's most powerful tool. Discover why there's no quick fix in SEO, the key benchmarks every dentist should measure, and how Google's shift to AI-driven search is changing the game. You'll also learn practical ways to attract ideal patients, reduce depend...